I bought my smoker about a month and a half ago, used it 2 times and it quit working. Now I can't get anyone on the phone for customer support because of Covid. BS!

Used it last weekend and was too cold for LED display to work. Also had an error 1 code. Had to carry it in house to warm it up. Living in Wisconsin it's an inconvenience.

I'm not a master and only have used once but seems to cook great but couldn't get the Bluetooth to stay connected to my phone other then that it worked great

Bought this for a Mother's Day gift and have used it every weekend. Lots of room to cook plenty of different meats at once. Cooks perfectly every time.

We've only used it once so far and are very pleased! We would like to see a feature added to the app: an alert when your meat reaches the desired set internal temperature.

The right front leg was not welded correctly. My husband had to weld it because we did not want to pay to have it sent back. You may want to check this product for this. Would not order this again because of this. Thank you

This is our Second Masterbuilt smoker the first one is 8 years old and still working, The new ones is a little bit of an upgrade and it has been working great.

Used it twice already. Was an an upgrade from an older model. Seems to hold its heat better and the meat probe is an added bonus. Sometimes lose the Bluetooth connect.

I have used this smoker non-stop since I purchased it. Only downside at all is having to add smoke every 30 minutes, but not having to open the door to add wood images it less annoying. Great results every time!!!

I'd bought this for his birthday and he was so excited. Turkey for Christmas turned out great and easy to use. We've had 2 other friends buy one since! Thank you