I owned the model that got replaced by this one. It was the best smoker I had ever owned. So I purchased this one just because of that. My problems It does not hold very much wood chips or ash It does not even smoke the wood to make ash There is hardly any smoke flavor Can't see the screen in sun and the app only works if your right next to it. What is the point then. It is tiny especially for how much it cost. If your looking for a outdoor electric oven buy it. If your looking for a smoker run away.

The stupid "safe mode" comes on if you open the door to check the status of your meat. When it comes on it blocks temperature and time controls. Says to close the door, remove item from the smoker, then connect. Connect all you want, the safe mode screen blocks the controls until you completely turn off the smoker and restart it... Don't buy into the Bluetooth controlled smoker, the app fails to deliver, buy a unit without the Bluetooth accessory. Otherwise the smoker works well. Two vents on the top is crazy, you can't fully control them, half open or closed however you call it. Makes a nice entry for mice to get in and make unwanted nests that you can't possibly clean out without a full disassembly of the smoker.

Bought this on a recommendation and smoked a turkey with it on its maiden voyage...the meat was delicious, and the process so easy.

[This review was collected as part of a promotion.] Great in summer and winter I try to smoke something at least 1 to 2 times a month works great smoke flavor and great penetration of smoke ring

I use my smoker a couple/few times a month! Easy to set, load and smoke! Removable shelfs allows for more meat in the smoker. Easy to clean and fire up again. Simply love it.

Easy, efficient,

Love it ...

Very pleased with it.

This is amazing!

I bought this smoker right before the COVID shutdown and it died during break-in. 8 week wait for parts. Bad temp probe. Then the main panel went out. MB quickly diagnosed that and had a part to me within a week, but that panel was defective out of the box. It reads probes correctly on startup but after warming up adds phantom probes and only 1 of 2 probes reads right. I wish I could get this expensive unit to work right!