I would have given this a solid 5 star review up until last week.... when this trash can stopped working properly. Actually, it stopped working completely,.I’ve done all the trouble shooting my research has recommended and the automatic lid simply doesn’t work anymore. I’ve read other reviews stating that the warranty process to replace/ repair the lid costs $50, which is absurd. I’ll just take my business elsewhere and put the $50 there. Buy yourself a simplehuman and it last and their cusotmer service is excellent.

This trash can doesn’t hold up and not worth the money. The design with the extra piece to hold the bag in is an okay idea but not for a busy family the way it’s designed it can easily be included in the trash bag and throw Ed out which happened to mine. Then the lid cracked so t doesn’t open all the way now so may as well not be an automatic open trash can. I do not recommend this can at all.

sadly, I don't have an overall positive review. I really really wished I had! if the company told me its just this particular one acting up, that would make my day and get another. i even kept it w/o complaint tho it came with a dent in top, cuz i really wanted this!!!! but it's not even a month gone by and this doesn't workanymore. it would open wen I walked passed 2throw laundry in washer, yet for actually tossing in the trash, nothing! won t open, my husband is laughing at me said it would only open when I dressed up. buy a US made rubbermaid or other brand plastic step bin, cheaper and always worked.

5/10/22 Update: 8 months later. Lid does not close completely on the can anymore. It goes down then pops up about an inch. This is a major disappointment. I hope this does not become a problem with the others we have purchased. Leaving one star because the smaller can is still functioning currently; otherwise, would be a one or zero as it no longer functions as described. I trash can lid should close completely for all of the obvious reasons. Original review: Works as described. Durable. No issues. Have four NineStars cans now. Even gifted one, if that means anything. Have four so same review for both. Good product.

Originally I loved this trash can. But after a few weeks it stopped working and we thought we needed to replace the batteries. Turns out the battery compartment door became unattached and it - along with the batteries - fell into the trash. We dug them out and reinstalled them only to find it happening repeatedly. The last time it happened we were unaware and someone took out the trash WITH the battery compartment door and batteries in it. So now we are left without the compartment door and when we replace the batteries they will not stay in place even after taping them in with duck tape. Design flaw in this trash can. Hoping the manufacturer can send us a replacement battery compartment door. Help!

I would never go as far to call anyone a liar, and I am also sure that many of these complaints are legit. I just wonder how many are due to human error or a bit of embellishment? Besides, if the lid (as many say, didn’t work at all, or quit within a few days...there is such thing as a refund). Seriously though, I really do not quite care. I only mentioned it because I almost shied away from it myself before purchasing one 5 months ago. Additionally, I am sure countless others have done so entirely. I have no complaints whatsoever and it works like a charm. Now there are a number of factors that could make a HIGE difference on the can’s overall functionality: size of family; kids?; primary trash can; location; batteries (brand, expiration date and again, location). If any of the above would apply to you, especially the first three — my advice to any potential buyer would be too perhaps, shy away from any electrical garbage can under $200. I mean, if this lid is being triggered 100 times a day...I’d say, even 20 times a day, who would expect that to last long. Remember, it’s a $60 trash can; not a $600 one. Lastly. There is a button on the underside of the top which allows it to be used without electricity. Honestly, if having to lift a pinky to allow an non-electrical, yet still, hinged door to toss aside a few items is too difficult of a process, try looking into getting a maid instead.

The concept itself is great. I love the hands free aspect. However, the battery cover is a huge issue with this product. It falls off very easily and it is fragil after months of use, I'm trying to use duct tape to hold my batteries in place! From the other reviews, I'm not the only one looking for a replacement battery cover. Who knew how convenient this would be!? No more messy trash can lid. Plus, guests think I'm super fancy with my automated trash can.

Even after reading some of the negative reviews of this can, I decided to take a chance on it. It's a nice-looking can, but didn't even make the six-month mark before it started "ignoring" us by not opening properly - even when pressed to open. Tried fresh batteries, it might work ok for a week or so, then back to just sitting there. Another negative: I have a Samsung vacuum which requires emptying a small canister into the garbage. With this can and it's smaller opening, the dust from the can would empty all over the top rim no matter how carefully I tried to avoid it. Yes, it has a one-year warranty, but that would involve sending the lid portion back to the manufacturer, at my expense for shipping. Even if they sent a new one, it's doubtful it would last any longer than the first one did. So...a pretty pricey can that really doesn't perform well. Purchased a similar size with step-on feature instead. Love it

I think maybe if we hadn't had a Ninestar touchless trash can before this that maybe I'd view it more favorably. Our prior SimpleHuman trash can worked beautifully for 5 years and when it finally died, to replace it with the same brand would be almost twice as expensive as this one. It had great reviews so what the heck, let's try it. Bottom line is we're returning it and replacing it with the new version of the SimpleHuman can. This unit, the sensor doesn't always detect motion so it can be frustrating to get it to open, then it opens really quickly which can be handy, but then it closes at the same speed and does a very poor job of sensing if our hands are still in range and putting things in, so every day it would close on our hands. And, the way you put bags in and the design of the lid is poor. You put the bag in and need to use a separate ring and then fold the bag over the ring and into the can to get the bag not to show once the lid's in place. And that makes replacing a bag a pain in the butt. With the SH unit, the can opens a bit more slowly and a lot more smoothly than this unit, stays open a bit longer and does a great job of sensing if we're still in range, then closes slowly and smoothly. And there's no need for a separate bag ring, they designed the lid to actually cover enough of the sides that it covers the bag. What an idea. The SH is just a MUCH better design and execution. It's a lot more money, but you get what you pay for.

I bought this in April 2021, The lid recently stopped working and even with new batteries, it still doesn't work, in regarding the warranty, I have to ship the defective parts to them, which won't be cheap and then they can choose if they want to honor the warranty or not, Worthless, Junk.