I bought this in April 2021, The lid recently stopped working and even with new batteries, it still doesn't work, in regarding the warranty, I have to ship the defective parts to them, which won't be cheap and then they can choose if they want to honor the warranty or not, Worthless, Junk.

Loved this trash can for the first month or so. I didn't know how I had lived without the deodorizing feature since I have a 1 year old with smelly diapers. Then the sensor just stopped working. I thought it was the cord, so I put batteries in it. Still didn't work, so I bought a new cord. Now it works about 50% of the time. At least the lid still stays tightly closed to keep the smell in, but I would really love for it to open when I have something to throw in there. Pretty expensive trash can for me to have it only about 3 months, and now I'm already looking for another option.

I would have given this a solid 5 star review up until last week.... when this trash can stopped working properly. Actually, it stopped working completely,.I’ve done all the trouble shooting my research has recommended and the automatic lid simply doesn’t work anymore. I’ve read other reviews stating that the warranty process to replace/ repair the lid costs $50, which is absurd. I’ll just take my business elsewhere and put the $50 there. Buy yourself a simplehuman and it last and their cusotmer service is excellent.

The concept itself is great. I love the hands free aspect. However, the battery cover is a huge issue with this product. It falls off very easily and it is fragil after months of use, I'm trying to use duct tape to hold my batteries in place! From the other reviews, I'm not the only one looking for a replacement battery cover. Who knew how convenient this would be!? No more messy trash can lid. Plus, guests think I'm super fancy with my automated trash can.

Almost from the start this trash can’s motion detector would mess up. It continues to just stop working randomly with full fresh batteries. You have to open it, turn off the switch, wait a while and then restart and it usually starts working for a while after that, until it doesn’t. Really disappointing since I researched a while and thought this sounded great. Would not buy again.

I recently purchased this NINESTARS promotion at Walmart, I purchased this trash can because I have a small kitchen, and combining the trash and recycling is a great space saving feature. I went to assemble the new trash can, and found that the battery compartment was not manufactured correctly. There was excess plastic from the molding process that poked up in the middle of the bottom of the battery compartment. As a result, the batteries do not sit flush, thus not making contact with each other and not powering the trash can. I have included a pictures showing the issue. I have emailed Ninestars and sent them a message through their website... no response in over a week. I just tried calling them and their voicemail is full and cannot accept any more messages. What a poor excuse for customer service. Avoid Ninestars products... more like NOSTARS!

This is my first motion sensor garbage can. It has a clean look. I like the looks and price. There’s limited space depending on how much garbage your family produces in a week but I wanted garbage and recycling in one. My main issue is that I’ve had it 6 months, and I put in brand new Duracell batteries today and it only opens 2 inch. When I get a new one soon, I’ll switch to plug in, not battery, and I’ll also look for something where the bags are less visible out of the top. There’s a little frame to hold the bag, but it’s just another plastic part and I think I’d prefer a different design. This didn’t last six months. Not happy.

Worked great almost a week then lid just stopped working. Put in new pack of batteries even though last pack same age as a trash can. Worked intermittently for one more week then just stopped again. More new batteries again but didn't help. Don't buy it.

When I first received the cans they worked great. Now 3 months later and the tall kitchen can is no longer automatically opening when I wave my hand over it. I have to push open and close to operate. It also does not close completely. Very disappointed and need to return it.

Producted worked fine for 3-4 months. After 1st battery chance it was slow even after swapping with brandenew batteries.Then it just stopped working. I could hear the mechanics working but it just wouldn't open. Ninestar promised to ship a new lid due to warranty and here I am 4months later, still no lid. I have thrown this out and do not recommend.