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Customer reviews for Nine Stars 13.2 Gallon Stainless Steel Motion Sensor Trash Can, Choose a Color for
Nine Stars 13.2 Gallon Stainless Steel Motion Sensor Trash Can, Choose a Color
3.8 out of 5 stars
stars455 ratings313 reviews
  1. 5 stars61% (279)
  2. 4 stars9% (42)
  3. 3 stars4% (16)
  4. 2 stars3% (13)
  5. 1 star23% (105)

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Showing 251-260 of 313 reviews
Apr 11, 2022
wpuyfug
1 out of 5 stars review

need better quality parts

The concept itself is great. I love the hands free aspect. However, the battery cover is a huge issue with this product. It falls off very easily and it is fragil after months of use, I'm trying to use duct tape to hold my batteries in place! From the other reviews, I'm not the only one looking for a replacement battery cover. Who knew how convenient this would be!? No more messy trash can lid. Plus, guests think I'm super fancy with my automated trash can.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Dear wpuyfug, We are sorry to hear you are not satisfied with your unit. lf you ever need anything, please don't hesitate to reach out to us at info@ninestarsusa.com -Nine Stars Group

Apr 18, 2022
Anonymous
1 out of 5 stars review

Hate it

Loved this trash can for the first month or so. I didn't know how I had lived without the deodorizing feature since I have a 1 year old with smelly diapers. Then the sensor just stopped working. I thought it was the cord, so I put batteries in it. Still didn't work, so I bought a new cord. Now it works about 50% of the time. At least the lid still stays tightly closed to keep the smell in, but I would really love for it to open when I have something to throw in there. Pretty expensive trash can for me to have it only about 3 months, and now I'm already looking for another option.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for sharing your thoughts leanoreshnika! lf you're experiencing delays or it's not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we're always here to help. You can always reach out to us at info@ninestarsusa.com and we'll make sure to assist you. -Nine Stars Group

May 10, 2022
Angela
1 out of 5 stars review

Update: 8 months later...

5/10/22 Update: 8 months later. Lid does not close completely on the can anymore. It goes down then pops up about an inch. This is a major disappointment. I hope this does not become a problem with the others we have purchased. Leaving one star because the smaller can is still functioning currently; otherwise, would be a one or zero as it no longer functions as described. I trash can lid should close completely for all of the obvious reasons. Original review: Works as described. Durable. No issues. Have four NineStars cans now. Even gifted one, if that means anything. Have four so same review for both. Good product.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Hello Angela, Thank you for reaching out to us via your review. We are saddened to hear that there was an issue with your unit. We do appreciate your feedback. If there is anything we are able to assist you with, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. -Nine Stars Group

Apr 25, 2022
eliska
1 out of 5 stars review

Do not buy junk

The lid on this trash can will not consistently work! The company will work with you through the original date of purchase only even if they have sent a brand new lid that once again quit working. Don't bother! You will end up buying a new trash can every year with this product. I will never buy another product from Nine Stars again.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Dear eliska, We are sorry to hear you are not satisfied with your unit. lf you ever need anything, please don't hesitate to reach out to us at info@ninestarsusa.com -Nine Stars Group

May 18, 2022
Emylee
1 out of 5 stars review

Worked great for 3 months

When I first received the cans they worked great. Now 3 months later and the tall kitchen can is no longer automatically opening when I wave my hand over it. I have to push open and close to operate. It also does not close completely. Very disappointed and need to return it.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for sharing your thoughts Emylee! lf you're experiencing delays or it's not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we're always here to help. You can always reach out to us at info@ninestarsusa.com and we'll make sure to assist you. -Nine Stars Group

May 17, 2022
Jennette
2 out of 5 stars review

Trash can review

This product is nice to have but not necessary honestly. After I bought it I realized it's kind of not worth the money. A regular step trash can is just as good. Pros- It's easy to clean, I like the material it's made out of, and my dog can't really get into it. Cons- battery powered so you have to purchase batteries.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for the feedback! lf you need anything, feel free to reach out to us at info@ninestarsusa.com -Nine Stars Group

May 6, 2022
Rochell
1 out of 5 stars review

Gold becomes Copper

The trash can supposed to be designed to be easy to clean, but the "Gold" color did not age well, and really feel it getting darker and darker every day, not sure if it is my aging eye, and my wife felt the same as well, so it must be the quality of the finish, got to return this and get a stainless steel one instead.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for the feedback! lf you need anything, feel free to reach out to us at info@ninestarsusa.com -Nine Stars Group

Apr 9, 2019
YMin
5 out of 5 stars review

Great investment for households!

This motion sensor trash can came with a nice and solid packaging, and nice little surprise with trash bags samples. I bought this trash can because this brand is top rated under Best Touchless Trash Can - Top 5 Pick. This trash can design is simple and easy to use. Gold stainless finishing color fits perfectly with my kitchen. Motion sensor function is smoothly and working well so far. A great option for a house warming gift!

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Hello, Thank you for your review! We are so glad you’re enjoying your trash can! If in the future you have any questions, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to assist! -Nine Stars Group

May 4, 2022
Joe
1 out of 5 stars review

Less than 6m old and it broke!

Producted worked fine for 3-4 months. After 1st battery chance it was slow even after swapping with brandenew batteries.Then it just stopped working. I could hear the mechanics working but it just wouldn't open. Ninestar promised to ship a new lid due to warranty and here I am 4months later, still no lid. I have thrown this out and do not recommend.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Dear Joe, We are sorry to hear you are not satisfied with your unit. lf you ever need anything, please don't hesitate to reach out to us at info@ninestarsusa.com -Nine Stars Group

May 25, 2022
GG
1 out of 5 stars review

The sensor is trash

My bad luck I would purchase a defective or non working one, the sensor is so off, and it opens and close on its own, when you put your hand over it it doesn't open wide enough and when it close it do not have a softer swing, very loud, I hope the review helps who want to purchase one, and test it thoroughly at the store.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for sharing your thoughts GG! lf you're experiencing delays or it's not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we're always here to help. You can always reach out to us at info@ninestarsusa.com and we'll make sure to assist you. -Nine Stars Group