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Customer reviews for Nine Stars 13.2 Gallon Stainless Steel Motion Sensor Trash Can, Choose a Color for
Nine Stars 13.2 Gallon Stainless Steel Motion Sensor Trash Can, Choose a Color
3.9 out of 5 stars
stars
496 ratings354 reviews
  1. 5 stars63% (312)
  2. 4 stars9% (46)
  3. 3 stars4% (18)
  4. 2 stars3% (15)
  5. 1 star21% (105)

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Showing 241-250 of 354 reviews
Apr 5, 2022
Reviewer name: Minnie
1 out of 5 stars
1 out of 5 stars review

Trash

I picked this up at the local supercenter to replace one I bought from Costco about 4 years ago. Same brand and described as similar. Well, I would conclude that Walmart is to Costco what Walmart is to Nordstroms. Poorly made, and returned it the same day, Enough said.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Dear Minnie, We are sorry to hear you are not satisfied with your unit. lf you ever need anything, please don't hesitate to reach out to us at info@ninestarsusa.com -Nine Stars Group

Apr 29, 2022
Reviewer name: Becky
1 out of 5 stars
1 out of 5 stars review

Doesn't work! Terrible product!

I regret purchasing this trash can. It only opens half of the time, and I have to constantly turn it on and off to get it to function properly. Also, it's supposed to be convenient to put the band on the garbage bag and keep the bag hidden, but it makes no sense. If it's not showing, it's slipping into the can. So long story short, highly unrecommended. Low quality, bad design, and mechanical errors.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Dear Becky, We are sorry to hear you are not satisfied with your unit. lf you ever need anything, please don't hesitate to reach out to us at info@ninestarsusa.com -Nine Stars Group

Apr 19, 2022
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Big let down

Purchased this item from our local Walmart 3 months ago. All of the sudden the lid stopped working just like all of the reviews said. UGH, can't believe I still purchased this! I have replaced batteries, called customer service. It is so difficult to return a piece of garbage after 30 days of purchase. This item is the garbage that it is supposed to be containing. I thought this was the perfect item for our needs but the product just doesn't last. The battery containment is very thin plastic. Very cheap feel to the light weight item. The stickers on the outside of the bin are a nice touch but that's not where people are looking when tossing something in. The motor is loud. The rings are difficult to take in and out each time. Smell is not locked out with this. If liquid comes through your garbage bag, it leaks on the floor. The containers are NOT liquid tight.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for sharing your thoughts boynesskyland! lf you're experiencing delays or it's not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we're always here to help. You can always reach out to us at info@ninestarsusa.com and we'll make sure to assist you. -Nine Stars Group

Apr 6, 2022
Reviewer name: Helena
1 out of 5 stars
1 out of 5 stars review

It is fine when is new

sadly, I don't have an overall positive review. I really really wished I had! if the company told me its just this particular one acting up, that would make my day and get another. i even kept it w/o complaint tho it came with a dent in top, cuz i really wanted this!!!! but it's not even a month gone by and this doesn't workanymore. it would open wen I walked passed 2throw laundry in washer, yet for actually tossing in the trash, nothing! won t open, my husband is laughing at me said it would only open when I dressed up. buy a US made rubbermaid or other brand plastic step bin, cheaper and always worked.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for sharing your thoughts! lf you're experiencing delays or it's not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we're always here to help. You can always reach out to us at info@ninestarsusa.com and we'll make sure to assist you. -Nine Stars Group

Apr 11, 2022
Reviewer name: hxcidt
2 out of 5 stars
2 out of 5 stars review

Breaks too easily!

I've only had mine for about 2 months and the lid won't open anymore. I can hear the motor trying to open and the light flashes as usual but it doesn't open by itself anymore. Where can I buy a replacement sensor lid? I've been looking everywhere for it! I just want it replaced

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Good morning, Thank you for bringing this concern to our attention and I apologize for any inconvenience this may have caused. Since you are still within your two year warranty please head to our website at https://ninestarsusa.com/ and fill out a claim so we can send you some troubleshooting steps or a replacement lid. Thank you and have a wonderful day!

Apr 11, 2022
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Trash

Became an annoyance after a month. Doesn't open quick enough, opens Everytime someone walks by, sometimes won't open or just stays open. Keeping the bag up and over the rim as well as getting the top on easily is aggravating. Wish I could return. I won't buy again or recommend.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Good morning, Thank you for your feedback as it helps us improve our services. I apologize if the sensor is too sensitive for your needs please note we do offer units that have an adjustable sensor. Feel free to head to our website at https://ninestarsusa.com/ to look at the options available. Thank you and have a wonderful day!

Jun 2, 2022
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Upset

I am annoyed because the can didn't work properly. I changed my order to get one from Amazon because i could get it sooner. The other one was suppose to come by the end of this month. Now I don't have a garbage can for my kitchen . I had thrown out my old one . I am so upset

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for the feedback! lf you need anything, feel free to reach out to us at info@ninestarsusa.com -Nine Stars Group

Apr 15, 2022
Reviewer name: elsiegretta970
2 out of 5 stars
2 out of 5 stars review

Whole fair story

I would never go as far to call anyone a liar, and I am also sure that many of these complaints are legit. I just wonder how many are due to human error or a bit of embellishment? Besides, if the lid (as many say, didn’t work at all, or quit within a few days...there is such thing as a refund). Seriously though, I really do not quite care. I only mentioned it because I almost shied away from it myself before purchasing one 5 months ago. Additionally, I am sure countless others have done so entirely. I have no complaints whatsoever and it works like a charm. Now there are a number of factors that could make a HIGE difference on the can’s overall functionality: size of family; kids?; primary trash can; location; batteries (brand, expiration date and again, location). If any of the above would apply to you, especially the first three — my advice to any potential buyer would be too perhaps, shy away from any electrical garbage can under $200. I mean, if this lid is being triggered 100 times a day...I’d say, even 20 times a day, who would expect that to last long. Remember, it’s a $60 trash can; not a $600 one. Lastly. There is a button on the underside of the top which allows it to be used without electricity. Honestly, if having to lift a pinky to allow an non-electrical, yet still, hinged door to toss aside a few items is too difficult of a process, try looking into getting a maid instead.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for the feedback! lf you need anything, feel free to reach out to us at info@ninestarsusa.com -Nine Stars Group

May 23, 2022
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Not happy with this purchase

This trash can doesn’t hold up and not worth the money. The design with the extra piece to hold the bag in is an okay idea but not for a busy family the way it’s designed it can easily be included in the trash bag and throw Ed out which happened to mine. Then the lid cracked so t doesn’t open all the way now so may as well not be an automatic open trash can. I do not recommend this can at all.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Hi Grace, Thank you for your feedback as it helps us improve our services. I'm so sorry to hear that lid is not operating properly. We would like to make things right for you. Please visit our website at https://ninestarsusa.com/ and fill out a claim so we can either send you some troubleshooting steps or a replacement lid. Thank you and have a wonderful day!

May 11, 2022
Reviewer name: Tracey
2 out of 5 stars
2 out of 5 stars review

good and bad

I got this as agift. They arrived well packaged. The motion works well, a little too sensitive for walk by motion, but responsive. I find I need to turn it off when I am using it frequently for disposing of food cuttings etc. I don't like the location of the on /off switch. It is under the inside of the lid, which is dirty and inconvenient. The size of the lid opening of the large 50L-13g can is smaller than my previous version. I prefer a larger opening to keep from plate scrapings falling on the edges. I don't know how long the batteries last or the sensor will function. It's only been 2 weeks.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for the feedback Tracey! lf you need anything, feel free to reach out to us at info@ninestarsusa.com -Nine Stars Group