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Customer reviews for Nine Stars 13.2 Gallon Stainless Steel Motion Sensor Trash Can, Choose a Color for
Nine Stars 13.2 Gallon Stainless Steel Motion Sensor Trash Can, Choose a Color
3.8 out of 5 stars
stars455 ratings313 reviews
  1. 5 stars61% (279)
  2. 4 stars9% (42)
  3. 3 stars4% (16)
  4. 2 stars3% (13)
  5. 1 star23% (105)

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Showing 221-230 of 313 reviews
May 4, 2022
Joe
1 out of 5 stars review

Less than 6m old and it broke!

Producted worked fine for 3-4 months. After 1st battery chance it was slow even after swapping with brandenew batteries.Then it just stopped working. I could hear the mechanics working but it just wouldn't open. Ninestar promised to ship a new lid due to warranty and here I am 4months later, still no lid. I have thrown this out and do not recommend.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Dear Joe, We are sorry to hear you are not satisfied with your unit. lf you ever need anything, please don't hesitate to reach out to us at info@ninestarsusa.com -Nine Stars Group

Apr 8, 2022
tinqtt
1 out of 5 stars review

If not rust, it would be at least 3 star

* Convenient automatic open trash can but may open with nothing in front it, and scary when watching a scary movie with my husband not home. * Nice, oblong shape to fit in narrower spaces, the black top felt plasticy and cheap.* Model takes 2 D batteries which is powerful and long gevity, but hard to get such battery, and they are not cheap. * Battery chambers rusted and top became non-functional.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Dear tinqtt, We are sorry to hear you are not satisfied with your unit. lf you ever need anything, please don't hesitate to reach out to us at info@ninestarsusa.com -Nine Stars Group

Apr 7, 2022
Anonymous
2 out of 5 stars review

Got what you paid for

I needed a trash can for our guest house so I bought one at local walmart while doing grocery shopping. Well? I got home and installed batteries, turned it on and nothing worked, and have to go back and get a new one, and hope this one works, it is a fair price compare with ITouch we bought on line, hope it will last.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Good morning, <br /><br />Thank you for bringing this concern to our attention and apologize to hear you had to exchange your unit. If you experience any other issues with your unit please feel free to reach out to us directly at https://ninestarsusa.com/. Have a wonderful day!

Jul 1, 2019
smj
4 out of 5 stars review

LOVED IT-for a month,is our sensor faulty?

Hi! Moved into our new home and we were anxious to set up our new trash can! More classy than I would ever have pursued, but it looked so nice with all of my new appliances and since there is not someplace for me to tuck the trash can into a corner, this seemed perfect and it covers, conceals any odors and I couldn't be happier! Until after about 30-40 days although it appears to be lighting up and working as it was, the lid no longer opens. If I can open it manually, it will not stay open, so we've had to remove the lid entirely. Yes, we replaced the batteries, same results. Is there something that we are missing? We really do not want to return our pretty trash can =) Afterall, since when could you use pretty and trash in the same sentence??

Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Hello,<br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with<br />your unit. We would like to advise you that we do have a 2-year warranty service from the purchase<br />date. Via our warranty you are able to have your lid replaced so that your unit will continue to function<br />as intended. Filing a warranty claim is simple, please just email us atinfo@ninestarsusa.com.<br />-Nine Stars Group

May 16, 2022
jhlxylwwdrdx
1 out of 5 stars review

Works well then lid stops working and is useless

I was very happy with this product. Then at two years old the lid stopped working. I tried changing all the batteries and I cleaned everything - nothing helped. Contacted Mfg Ninestars - did not receive a reply. It should work for longer than two years, and the Mfg should reply to inquiries. I DON'T RECOMMEND BUYING THIS.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for the feedback! lf you need anything, feel free to reach out to us at info&#64;ninestarsusa.com -Nine Stars Group

May 2, 2022
Anonymous
1 out of 5 stars review

DONT WASTE YOUR MONEY

Even with new batteries, the lid opens when it wants to. The inside containers don't come out, so it's a hassle taking the bags out. The plastic lid liner is flimsy so it doesn't hold the bags good. I hate I ordered this trash can. I used it about two weeks and it's been in the box ever since. I put it to the side to return it, and began using my old Walmart trash can again. I forgot to return it, and now I'm stuck with it.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. <br />-Nine Stars Group

Apr 14, 2022
benetteshanyiah
1 out of 5 stars review

Worked well for 6 days, and lid stopped working

Worked great almost a week then lid just stopped working. Put in new pack of batteries even though last pack same age as a trash can. Worked intermittently for one more week then just stopped again. More new batteries again but didn't help. Don't buy it.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for sharing your thoughts benetteshanyiah! lf you&#39;re experiencing delays or it&#39;s not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we&#39;re always here to help. You can always reach out to us at info&#64;ninestarsusa.com and we&#39;ll make sure to assist you. -Nine Stars Group

Jul 11, 2022
Anonymous
1 out of 5 stars review

Stopped working after 6 months

After about 6 months the trash can stopped fully opening and closing with the sensor only partially opens. Have changed batteries multiple times but very disappointed in how long this lasted. Was great for the first 6 months but after that the sensor is useless and have to open and close by hand.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for sharing your thoughts! lf you&#39;re experiencing delays or it&#39;s not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we&#39;re always here to help. You can always reach out to us at info&#64;ninestarsusa.com and we&#39;ll make sure to assist you. -Nine Stars Group

May 19, 2022
Momma
1 out of 5 stars review

Sensor not working properly

The tall kitchen garbage can works perfectly and we are completely satisfied with it until 3 months later. It stays open all the time and only closes when you wave your hand in front of the sensor. Waits a few seconds, opens again and stays open indefinitely until u wave your hand again. The company who manufactures the cans, had a card inside asking NOT to return product but to contact them instead. I did that within a hour of opening it, and included this video. That was 2 days ago without a response. I’d love to give this a 5 star review, but seeing as only have of what I received works and the manufacturer doesn’t want to make it right. I’m afraid 1 star is all I can give.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for the feedback! lf you need anything, feel free to reach out to us at info&#64;ninestarsusa.com -Nine Stars Group

Apr 4, 2022
Anonymous
1 out of 5 stars review

The lid is too small

So this thing uses batteries, the lid is small so debris collects all around edges, and the sensor stopped working (probably due to location and debris) after a few months, (tried replacing batteries- still would only open with buttons after sensor stopped working) It was not any good- ended up buying a foot one where entire top opens- way less messy and can wash it with a hose... this one really can't be cleaned another serious design flaw.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Hi Jessie,<br /><br />I sincerely apologize for the inconvenience and frustration caused by our garbage can. We would like to make things right for you. Please visit our website at https://ninestarsusa.com/ and fill out a claim so we can either send you some troubleshooting steps or a replacement lid. Thank you and have a wonderful day!