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Customer reviews for Nine Stars 13.2 Gallon Stainless Steel Motion Sensor Trash Can, Choose a Color for
Nine Stars 13.2 Gallon Stainless Steel Motion Sensor Trash Can, Choose a Color
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3.8 out of 5 stars
stars
396 ratings254 reviews
  1. 5 stars61% (240)
  2. 4 stars9% (36)
  3. 3 stars3% (13)
  4. 2 stars3% (10)
  5. 1 star24% (97)
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Showing 211-220 of 254 reviews
May 10, 2022
EGward
1 out of 5 stars review

Stopped working right after 3 months

This is my second one first one worked great but this one not so much and getting a new one is impossible with shipments not getting in probably not going to see one for a while now they are ignoring emails and kept you on hold for ever.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Hello EGward, Thank you for reaching out to us via your review. We are saddened to hear that there was an issue with your unit. We do appreciate your feedback. If there is anything we are able to assist you with, please feel free to contact our customer service department via email at info@ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. -Nine Stars Group

Apr 21, 2022
devinnic
1 out of 5 stars review

Poorly made lid

I loved this garbage can when I first bought it but after a few months the lid stopped opening. I can hear the motor and the green light blinks but it no longer opens.

Helpful?3480B821ZBGG15258557647
Sep 7, 2022
Anonymous
1 out of 5 stars review

Faulty Sesnor

The trash can is great! I love it. No issues with it at all for about 3 months, and the sensor start to acting weird, and we assume it is the battery but it is not, it opens and closes on its own, which seems to happen to other people as well

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty, you can have your lid replaced so your unit will continue to function as intended. Filing a warranty claim is really simple, please just email us at info&#64;ninestarsusa.com. <br />-Nine Stars Group

May 26, 2022
Anonymous
1 out of 5 stars review

just trying to clean it

Product start malfunctioning, when my wife used only damp towel trying to clean it, and remove the battery, and reinstall the new battery, it is still not working properly, fragile sensor for such expensive piece of junk.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for sharing your thoughts! lf you&#39;re experiencing delays or it&#39;s not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we&#39;re always here to help. You can always reach out to us at info&#64;ninestarsusa.com and we&#39;ll make sure to assist you. -Nine Stars Group

May 25, 2022
HockeyMamaRossi
1 out of 5 stars review

The can worked just fine until it breaks.

This was a Christmas gift and obviously it wasn't opened until Christmas day. Very disappointing that it didn't work. We even tried switching out the batteries even though they were brand new as well.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for sharing your thoughts HockeyMamaRossi! lf you&#39;re experiencing delays or it&#39;s not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we&#39;re always here to help. You can always reach out to us at info&#64;ninestarsusa.com and we&#39;ll make sure to assist you. -Nine Stars Group

May 2, 2022
Brenda
1 out of 5 stars review

Poor quality

Not durable at all, only after 6 month, the lids stopped working, tried new battery and led light kept blinking but do not open any more, called cusotmer service and was put on hold for 2 hours!!, Avoid it at all cost!

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for sharing your thoughts Brenda! lf you&#39;re experiencing delays or it&#39;s not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we&#39;re always here to help. You can always reach out to us at info&#64;ninestarsusa.com and we&#39;ll make sure to assist you. -Nine Stars Group

May 31, 2022
Cristina
1 out of 5 stars review

Gabage

I have had it maybe a month today and already the motion sensor act really weird, even reset with a set of battery thinking that was it... Nope, the Ninestar is missing one star.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for sharing your thoughts Cristina! lf you&#39;re experiencing delays or it&#39;s not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we&#39;re always here to help. You can always reach out to us at info&#64;ninestarsusa.com and we&#39;ll make sure to assist you. -Nine Stars Group

Aug 31, 2022
M1C
3 out of 5 stars review

Didn’t last

Purchased June 2021 and the motion sensor has stopped working. We have to open the trash can with our hands, sometimes it will close on its on if you bump the lid.

Helpful?3480B821ZBGG15258557647
May 5, 2022
Anonymous
1 out of 5 stars review

Does not work

I was so excited for this trash can but it doesn’t work! The lid will not open and we have traded the batteries out multiple times. Terrible and so frustrating. We got it mid-February and we are now outside the return window.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for sharing your thoughts Eric! lf you&#39;re experiencing delays or it&#39;s not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we&#39;re always here to help. You can always reach out to us at info&#64;ninestarsusa.com and we&#39;ll make sure to assist you. -Nine Stars Group

May 2, 2022
Kathleen
1 out of 5 stars review

Dented upon arrival. Very flimsy....

Received last night and not impressed. Looks very cheap let alone giant dent in the side. Had a 2nd dent and could push it out so it popped back. It is very thin metal and the plastic feels cheap. Will try to pop out 2nd dent with a mallet.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Dear Kathleen, We are sorry to hear you are not satisfied with your unit. lf you ever need anything, please don&#39;t hesitate to reach out to us at info&#64;ninestarsusa.com -Nine Stars Group