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Customer reviews for Nine Stars 13.2 Gallon Stainless Steel Motion Sensor Trash Can, Choose a Color for
Nine Stars 13.2 Gallon Stainless Steel Motion Sensor Trash Can, Choose a Color
3.8 out of 5 stars
stars
396 ratings254 reviews
  1. 5 stars61% (240)
  2. 4 stars9% (36)
  3. 3 stars3% (13)
  4. 2 stars3% (10)
  5. 1 star24% (97)
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Showing 201-210 of 254 reviews
Apr 20, 2022
shermoretequana
1 out of 5 stars review

The weak lid

This is my first motion sensor garbage can. It has a clean look. I like the looks and price. There’s limited space depending on how much garbage your family produces in a week but I wanted garbage and recycling in one. My main issue is that I’ve had it 6 months, and I put in brand new Duracell batteries today and it only opens 2 inch. When I get a new one soon, I’ll switch to plug in, not battery, and I’ll also look for something where the bags are less visible out of the top. There’s a little frame to hold the bag, but it’s just another plastic part and I think I’d prefer a different design. This didn’t last six months. Not happy.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for the feedback! lf you need anything, feel free to reach out to us at info@ninestarsusa.com -Nine Stars Group

Jul 1, 2019
smj
4 out of 5 stars review

LOVED IT-for a month,is our sensor faulty?

Hi! Moved into our new home and we were anxious to set up our new trash can! More classy than I would ever have pursued, but it looked so nice with all of my new appliances and since there is not someplace for me to tuck the trash can into a corner, this seemed perfect and it covers, conceals any odors and I couldn't be happier! Until after about 30-40 days although it appears to be lighting up and working as it was, the lid no longer opens. If I can open it manually, it will not stay open, so we've had to remove the lid entirely. Yes, we replaced the batteries, same results. Is there something that we are missing? We really do not want to return our pretty trash can =) Afterall, since when could you use pretty and trash in the same sentence??

Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Hello,<br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with<br />your unit. We would like to advise you that we do have a 2-year warranty service from the purchase<br />date. Via our warranty you are able to have your lid replaced so that your unit will continue to function<br />as intended. Filing a warranty claim is simple, please just email us atinfo@ninestarsusa.com.<br />-Nine Stars Group

Apr 18, 2022
Anonymous
1 out of 5 stars review

Hate it

Loved this trash can for the first month or so. I didn't know how I had lived without the deodorizing feature since I have a 1 year old with smelly diapers. Then the sensor just stopped working. I thought it was the cord, so I put batteries in it. Still didn't work, so I bought a new cord. Now it works about 50% of the time. At least the lid still stays tightly closed to keep the smell in, but I would really love for it to open when I have something to throw in there. Pretty expensive trash can for me to have it only about 3 months, and now I'm already looking for another option.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for sharing your thoughts leanoreshnika! lf you&#39;re experiencing delays or it&#39;s not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we&#39;re always here to help. You can always reach out to us at info&#64;ninestarsusa.com and we&#39;ll make sure to assist you. -Nine Stars Group

Apr 12, 2022
xwewjmzbgxzzfrr
1 out of 5 stars review

More of hassle

Almost from the start this trash can’s motion detector would mess up. It continues to just stop working randomly with full fresh batteries. You have to open it, turn off the switch, wait a while and then restart and it usually starts working for a while after that, until it doesn’t. Really disappointing since I researched a while and thought this sounded great. Would not buy again.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear that there is an issue with your unit. We would like to advise you that we do have a 2-year warranty service from the purchase date. Via our warranty, you can have your lid replaced so your unit will continue to function as intended. Filing a warranty claim is really simple, please just email us at info&#64;ninestarsusa.com. <br />-Nine Stars Group

Apr 22, 2022
chontelle
1 out of 5 stars review

Ninestars or Zerostar

I recently purchased this NINESTARS promotion at Walmart, I purchased this trash can because I have a small kitchen, and combining the trash and recycling is a great space saving feature. I went to assemble the new trash can, and found that the battery compartment was not manufactured correctly. There was excess plastic from the molding process that poked up in the middle of the bottom of the battery compartment. As a result, the batteries do not sit flush, thus not making contact with each other and not powering the trash can. I have included a pictures showing the issue. I have emailed Ninestars and sent them a message through their website... no response in over a week. I just tried calling them and their voicemail is full and cannot accept any more messages. What a poor excuse for customer service. Avoid Ninestars products... more like NOSTARS!

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Dear chontelle, We are sorry to hear you are not satisfied with your unit. lf you ever need anything, please don&#39;t hesitate to reach out to us at info&#64;ninestarsusa.com -Nine Stars Group

Apr 8, 2022
tinqtt
1 out of 5 stars review

If not rust, it would be at least 3 star

* Convenient automatic open trash can but may open with nothing in front it, and scary when watching a scary movie with my husband not home. * Nice, oblong shape to fit in narrower spaces, the black top felt plasticy and cheap.* Model takes 2 D batteries which is powerful and long gevity, but hard to get such battery, and they are not cheap. * Battery chambers rusted and top became non-functional.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Dear tinqtt, We are sorry to hear you are not satisfied with your unit. lf you ever need anything, please don&#39;t hesitate to reach out to us at info&#64;ninestarsusa.com -Nine Stars Group

Apr 14, 2022
benetteshanyiah
1 out of 5 stars review

Worked well for 6 days, and lid stopped working

Worked great almost a week then lid just stopped working. Put in new pack of batteries even though last pack same age as a trash can. Worked intermittently for one more week then just stopped again. More new batteries again but didn't help. Don't buy it.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for sharing your thoughts benetteshanyiah! lf you&#39;re experiencing delays or it&#39;s not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we&#39;re always here to help. You can always reach out to us at info&#64;ninestarsusa.com and we&#39;ll make sure to assist you. -Nine Stars Group

Jul 14, 2020
Gina
1 out of 5 stars review

Verified Purchase

Cheap in quality

Cheap and too small

Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Hello,   Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we can assist you with, please feel free to contact our customer service department via "Contact Us” form at www.ninestarsusa.com. We would be happy to help answer any questions or concerns you may have.    -Nine Stars Group

Mar 19, 2026
anonymous
1 out of 5 stars review

Poor quality

Review from Walmart.ca
Helpful?3480B821ZBGG15258557647
May 16, 2022
Janice
1 out of 5 stars review

Opens when dog goes by

Nice. Light. But sensor sucks. Sometimes doesn't work but when dog walks by it works great. Smaller one is on point but but one ah 2 of 5 cuz of the sensor

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for the feedback! lf you need anything, feel free to reach out to us at info&#64;ninestarsusa.com -Nine Stars Group