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Customer reviews for Nine Stars 13.2 Gallon Stainless Steel Motion Sensor Trash Can, Choose a Color for
Nine Stars 13.2 Gallon Stainless Steel Motion Sensor Trash Can, Choose a Color
3.8 out of 5 stars
stars
396 ratings254 reviews
  1. 5 stars61% (240)
  2. 4 stars9% (36)
  3. 3 stars3% (13)
  4. 2 stars3% (10)
  5. 1 star24% (97)
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Showing 181-190 of 254 reviews
Apr 20, 2022
Anonymous
1 out of 5 stars review

Second deplorable purchase

This is the second same trash bin I purchased. The first one is similar looking but stopped working after 16 months. I bought a second one because I liked the touchless function and Walmart price is good, thinking maybe I was not too lucky the first time. The second bin started to show signs of failure after just a few months. The manual close button stopped working all together. Then the touchless motion started to stop working randomly to fail completely a few months later. Less then a year after my purchase I have a useless trash bin I need to open manually, which it was not made for (too small a handle), I won't buy a third one for sure!

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for sharing your thoughts charmikaclaron! lf you're experiencing delays or it's not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we're always here to help. You can always reach out to us at info@ninestarsusa.com and we'll make sure to assist you. -Nine Stars Group

Apr 5, 2022
Minnie
1 out of 5 stars review

Trash

I picked this up at the local supercenter to replace one I bought from Costco about 4 years ago. Same brand and described as similar. Well, I would conclude that Walmart is to Costco what Walmart is to Nordstroms. Poorly made, and returned it the same day, Enough said.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Dear Minnie, We are sorry to hear you are not satisfied with your unit. lf you ever need anything, please don't hesitate to reach out to us at info@ninestarsusa.com -Nine Stars Group

Apr 29, 2022
Becky
1 out of 5 stars review

Doesn't work! Terrible product!

I regret purchasing this trash can. It only opens half of the time, and I have to constantly turn it on and off to get it to function properly. Also, it's supposed to be convenient to put the band on the garbage bag and keep the bag hidden, but it makes no sense. If it's not showing, it's slipping into the can. So long story short, highly unrecommended. Low quality, bad design, and mechanical errors.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Dear Becky, We are sorry to hear you are not satisfied with your unit. lf you ever need anything, please don't hesitate to reach out to us at info@ninestarsusa.com -Nine Stars Group

Apr 8, 2022
Anonymous
1 out of 5 stars review

cheap for a reason

You get what you paid for. This product isn't too expensive and that reflects the quality as well. I bought this product for about 3 months, yet it doesn't work well any more. The cover for the battery fell off, and the handle is too small that is very useless when your battery stopped working. I would rather buy the manual that you just step on to open. It's way easier! If they combined the battery with the step on, I would buy it again and for double the money, my sister had a ITouch from Walmart.com and it works better.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Dear pmfwzr, We are sorry to hear you are not satisfied with your unit. lf you ever need anything, please don't hesitate to reach out to us at info@ninestarsusa.com -Nine Stars Group

Apr 6, 2022
Helena
1 out of 5 stars review

It is fine when is new

sadly, I don't have an overall positive review. I really really wished I had! if the company told me its just this particular one acting up, that would make my day and get another. i even kept it w/o complaint tho it came with a dent in top, cuz i really wanted this!!!! but it's not even a month gone by and this doesn't workanymore. it would open wen I walked passed 2throw laundry in washer, yet for actually tossing in the trash, nothing! won t open, my husband is laughing at me said it would only open when I dressed up. buy a US made rubbermaid or other brand plastic step bin, cheaper and always worked.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for sharing your thoughts! lf you're experiencing delays or it's not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we're always here to help. You can always reach out to us at info@ninestarsusa.com and we'll make sure to assist you. -Nine Stars Group

Apr 11, 2022
hxcidt
2 out of 5 stars review

Breaks too easily!

I've only had mine for about 2 months and the lid won't open anymore. I can hear the motor trying to open and the light flashes as usual but it doesn't open by itself anymore. Where can I buy a replacement sensor lid? I've been looking everywhere for it! I just want it replaced

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Good morning,<br /><br />Thank you for bringing this concern to our attention and I apologize for any inconvenience this may have caused. Since you are still within your two year warranty please head to our website at https://ninestarsusa.com/ and fill out a claim so we can send you some troubleshooting steps or a replacement lid. Thank you and have a wonderful day!

Apr 28, 2022
kilercerrissa
1 out of 5 stars review

Inconsistent motor system. 3 star idea if it works

Mad item with a mind of its own. Followed instructions and video. Refused to open and close with a 'wave'. Needs a lot of batteries for something eco-friendly. Gave up entirely and just lift open the lid. Then suddenly from nowhere, weeks later started opening and closing at random and now appears to be working. Not worth sending back and fits the space I needed. Just hoping it continues to cooperate.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Good morning,<br /><br />Thank you for bringing this concern to our attention and I apologize for any inconvenience this may have caused. Please head to our website at https://ninestarsusa.com/ and fill out a claim so we can send you some troubleshooting steps or a replacement lid. Thank you and have a wonderful day!

Apr 19, 2022
Anonymous
1 out of 5 stars review

Big let down

Purchased this item from our local Walmart 3 months ago. All of the sudden the lid stopped working just like all of the reviews said. UGH, can't believe I still purchased this! I have replaced batteries, called customer service. It is so difficult to return a piece of garbage after 30 days of purchase. This item is the garbage that it is supposed to be containing. I thought this was the perfect item for our needs but the product just doesn't last. The battery containment is very thin plastic. Very cheap feel to the light weight item. The stickers on the outside of the bin are a nice touch but that's not where people are looking when tossing something in. The motor is loud. The rings are difficult to take in and out each time. Smell is not locked out with this. If liquid comes through your garbage bag, it leaks on the floor. The containers are NOT liquid tight.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for sharing your thoughts boynesskyland! lf you&#39;re experiencing delays or it&#39;s not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we&#39;re always here to help. You can always reach out to us at info&#64;ninestarsusa.com and we&#39;ll make sure to assist you. -Nine Stars Group

May 18, 2022
Emylee
1 out of 5 stars review

Worked great for 3 months

When I first received the cans they worked great. Now 3 months later and the tall kitchen can is no longer automatically opening when I wave my hand over it. I have to push open and close to operate. It also does not close completely. Very disappointed and need to return it.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Thanks for sharing your thoughts Emylee! lf you&#39;re experiencing delays or it&#39;s not closing on its own, you can refer to the reset guidelines to troubleshoot. lf the issue continues, we&#39;re always here to help. You can always reach out to us at info&#64;ninestarsusa.com and we&#39;ll make sure to assist you. -Nine Stars Group

May 23, 2022
Anonymous
1 out of 5 stars review

Not happy with this purchase

This trash can doesn’t hold up and not worth the money. The design with the extra piece to hold the bag in is an okay idea but not for a busy family the way it’s designed it can easily be included in the trash bag and throw Ed out which happened to mine. Then the lid cracked so t doesn’t open all the way now so may as well not be an automatic open trash can. I do not recommend this can at all.

Review from walmart.com
Helpful?3480B821ZBGG15258557647
reply from Nine Stars

Hi Grace,<br /><br />Thank you for your feedback as it helps us improve our services. I&#39;m so sorry to hear that lid is not operating properly. We would like to make things right for you. Please visit our website at https://ninestarsusa.com/ and fill out a claim so we can either send you some troubleshooting steps or a replacement lid. Thank you and have a wonderful day!