I am so unhappy with these pillows. No support. Woke up constantly with sore neck and back. Had high hopes for such a big company to provide a great product but that is not the case. Then why I thought for sure a company like this would have a great return policy and I'd be able to return the product for a refund....NOPE! They won't take it back and won't do anything. Now I am out over $90 for two pillows that I will NOT be using. I've only had the pillows for about 2.5 months and still they will not do anything for the fact that I am unhappy with this product. I tried chatting with customer service, and all I got was "Sorry for that but we don't return pillows." LAME!! Terrible Customer Service and Satisfaction Policy. You would think with a company this big that would be okay with giving someone back almost $100 so that maybe that would be open to try again with someone else or other products. With this experience there is No way I will be coming back to try anything else, and I will be posting all over social media to let people know that this company DO NOT CARE and will just keep your money.

[This review was collected as part of a promotion.] These Cloud Pillows have make a different in my sleep. They are one of the best and softest pillows that I ever slept on. I don't experience neck pain like I did with my old pillows. I sleep through the night comfortably. Overall a great purchase.

I found this pillow to be the most comfortable and supportive while laying on my back with the bed in an inclined position. My head sinks into the pillow quite a bit but the pillow provides just enough support so that my shoulders sink into the mattress naturally (when the base is on an incline). When the bed is completely flat, this pillow feels too soft. Also, I do not recommend this pillow for side sleepers since the pillow has more of a cloud-like super soft fluffy feel to it opposed to a memory foam feel. When I try sleeping on my side with this pillow, the alignment of my neck, head, and shoulders is not as good as it is with the Essential Support pillow. However, if you are primarily a back sleeper and you prefer to sleep on an incline, I highly recommend this pillow--especially if you want to feel the natural therapeutic benefits of the mattress without having the pillow conflict with it. (Please note that I use this pillow with the Tempur-Pedic Pro Adapt Medium mattress and this review is subjective as the pillow can take on a totally different feel with various mattress styles/models in addition to personal preference).

[This review was collected as part of a promotion.] I have a Tempurpedic mattress topper at home and thought that was enough for me to catch a full night's rest. It wasn't until my cousin told me about a sale Tempurpedic was having online that I considered purchasing a pair for my husband and I. Before, I would get a full night's rest about 1 out of 5 days. My husband suffers from sleeping problems more so 5-6 hours is considered normal for him. Now that we have TEMPUR-Cloud Pillow, we sleep longer and better (sometimes staying in bed longer is tempting!). We have more energy and focus through the workweek. It's amazing how much a pillow can change your life. But we are grateful for it and we enjoy getting to bed every day. I've recommended the pillows to my neighbors and they are now considering a Tempurpedic mattress! The pillow is about medium firmness. It's not heavy and easy to pack away for transport. I've even taken the pillow with me on long flights because I've gotten attached to it. Truthfully I have no cons about the TEMPUR-Cloud Pillow and my husband feels the same. We are actually considering in getting 2 more for our guest room!

[This review was collected as part of a promotion.] I have been so impressed with this pillow! It is soft but also supportive for my neck. I'm also really sensitive to noise in my ear from the filling of traditional pillows and this completely eliminated the problem!

[This review was collected as part of a promotion.] Since I bought the tempur pedicure mattress I wanted a pillow to complete the full memory foam experience. This pillow is perfect for me. I like my head low when I sleep and didn't want a high pillow that would make my neck hurt. When my head touches the pillow I'm already in the clouds.

[This review was collected as part of a promotion.] Almost literally. Because of my harder pillows, it took awhile for my neck/body to get use to these. Honestly, I forget I have two extra pillows and keep to my only my TEMPURs. Best sleep decision I've made thus far.

I bought 4 of the pillows and when I opened the box the smell was terrible. It smelled like a combination of chemicals and mold. We tried airing them out and putting an extra pillow cases on them but the smell came through. It was awful and made them unusable. I reached out to Tempurpedic to return them and they said 'no' because they only take pillows back if there is a 'defect'. They gave me suggestions for how to make them smell less bad (e.g. sit on them (!?) to expel the odor, roll them from end to end, leave them to "air out" for some unknown period of time). In my view it is a completely ridiculous attitude for them to take since they clearly know the pillows have an odor but don't mention it in the product description.

[This review was collected as part of a promotion.] Our Tempur-pedic pillows are a dream come true. I no longer wake up with neck problems. My husband no longer awakens with headaches! I don't have stiffness in the afternoon and when I lay down at night, my head sinks softly into this pillow which gives me neck support all night. I would not recommend this pillow for a back sleeper or a stomach sleeper. It works best for someone who sleeps on either right or left side continuously through the night.

[This review was collected as part of a promotion.] I've had many different pillows over the years. This is by far the best!! I have a deviated septum, and I usually have to sleep with several pillows in an elevated position. But since using this pillow, I don't have to use as many pillows and I'm sleeping so much better.