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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.6 out of 5 stars
stars
2,454 ratings967 reviews
  1. 5 stars75% (1,840)
  2. 4 stars15% (379)
  3. 3 stars4% (105)
  4. 2 stars2% (49)
  5. 1 star3% (81)

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Showing 961-967 of 967 reviews
May 6, 2025
Reviewer name: Manny
2 out of 5 stars
2 out of 5 stars review

disappointing

After 2 years & 2 months the chair is coming apart at the seems. I wouldn't recommend this chair.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear about the condition of your chair and would like to help. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jul 15, 2025
Reviewer name: Jackson
5 out of 5 stars
5 out of 5 stars review

Best Chair on the Market!

This is the best chair I have ever purchased, very comfy and adjustable. I have purchased twice.

Helpful?2VORESHV2JMC15252455294
Feb 20, 2024
Reviewer name: DrKcmae
5 out of 5 stars
5 out of 5 stars review

Worth every dime!

Great chair and SUPER easy to assemble!!! Love it.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that you found the chair comfortable and easy to assemble. Our team is always working hard to provide our customers with a quality product that meets their needs and expectations. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair. Thanks again for your review and we look forward to serving you in the future.

Apr 1, 2025
Reviewer name: LB
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

not comfortable

not comfortable

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear that the cushion was not as comfortable as you had anticipated and apologize for the inconvenience. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Oct 24, 2023
Reviewer name: Marie
3 out of 5 stars
3 out of 5 stars review

Great chair

I have been looking for office chair. This is perfect. Easy to assemble super comfortable! Price is amazing!

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you, Marie, for leaving a positive review for our Serta Mid-Back Office Chair with Mesh Accents and Memory Foam. We are thrilled to hear that you found our easy to put together and comfortable. We aim to provide comfortable and stylish office chairs for our customers, and we are glad to hear that we have met your expectations. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com.

Jul 18, 2024
Reviewer name: Failurein4
2 out of 5 stars
2 out of 5 stars review

Only lasted 4 years

Fake leather tears at seam in seat and the pneumatic height adjustment drops me to the floor in about an hour. I weigh under 200 pounds.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize for any issues you may have experienced. We are committed to providing excellent customer service and would be happy to assist you further. Please do not hesitate to contact us at 800-379-9773 to discuss any concerns you may have and explore potential solutions. We appreciate your feedback and look forward to serving you better in the future.

Mar 11, 2024
Reviewer name: MSF
5 out of 5 stars
5 out of 5 stars review

Excellent

This is the most comfortable chair. Easy to put together, great quality and price. Highly recommend

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to share your positive experience with the Serta Mid-Back Office Chair! We are thrilled to hear that it offered the comfort and quality you were looking for, and we appreciate your recommendation. Your satisfaction is very important to us, and we are pleased to have met your expectations in terms of quality and affordability. If you have any other questions or concerns, please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com.