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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.6 out of 5 stars
stars
2,454 ratings967 reviews
  1. 5 stars75% (1,840)
  2. 4 stars15% (379)
  3. 3 stars4% (105)
  4. 2 stars2% (49)
  5. 1 star3% (81)

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Showing 891-900 of 967 reviews
Jun 19, 2025
Reviewer name: Alan
2 out of 5 stars
2 out of 5 stars review

Seat portion slants down makingyou tend to slide off and having to readjust yourself. Cushion no longer even slightly comfortable. A cheap $30.00 task chair is better than this. To late to return. Thrown out in trash.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re very sorry to hear about the condition of your chair and that you did not end up keeping it. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jul 30, 2025
Reviewer name: Katelyn
5 out of 5 stars
5 out of 5 stars review

Buy this chair

This chair is a wonderful addition to my work-from-home area. It is so comfortable and was easy to put together. I recommend it to everyone looking for a new office chair!

Helpful?2VORESHV2JMC15252455294
Jun 25, 2024
Reviewer name: Fj
3 out of 5 stars
3 out of 5 stars review

Worth every penny

Purchased this chair after returning a cheaper chair for full-time office work. I've been using it for almost 2 weeks. It is a game changer! Very comfortable, quiet & sturdy. Great value

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to leave this positive review of our Serta Mid-Back Office Chair! We're so glad to hear that it is a good fit for you. Our goal is to provide high-quality office chairs that make a difference in your daily work life, and we're happy to see we've succeeded in this case. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com.

Jul 16, 2024
Reviewer name: Bill
4 out of 5 stars
4 out of 5 stars review

4 washers to rase front to level.

I bought this 2 days ago , great chair , it seemed to lean forward setting upright . I solved the problem by inserting 4 washers between the base and front cushion assy. worked great !

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to share your feedback about our office chair. We appreciate your business and we are glad to hear that the chair is satisfactory. If there are any areas where you feel we can improve, please let us know. Our goal is to provide you with a comfortable and functional workspace that meets your needs. Please don't hesitate to contact us if you have any questions or concerns in the future.

Jan 4, 2025
Reviewer name: Serta Chair
3 out of 5 stars
3 out of 5 stars review

Not an 8hr day WFH chair.

Looks good, but not long lasting. Comfortable for part-time evening home office use, but after a year of daily remote work the seat material has cracked and is breaking off.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your honest feedback. We’re sorry to learn about the wear on the seat material. Durability is important to us, and we appreciate your insights as they help us improve. If you'd like assistance or have questions about care or replacement options, please don’t hesitate to contact our customer service team at 800-379-9773 or service@trueinnovations.com. We’re here to help!

Apr 9, 2025
Reviewer name: smmayhem
2 out of 5 stars
2 out of 5 stars review

Not that great!

Armrests didn't last long. Already cracking and peeling (good for only a couple of years). Squeaky/Noisy chair. Not the greatest and really wasn't impressed with it.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are very sorry to hear about the condition of your chair and would like to help so you can enjoy it again. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 21, 2024
Reviewer name: Glo
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Worth The Price

Excellent Quality

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your positive review of Serta Mid-Back Office Chair, Gio. We are happy to hear that the chair has met your expectations in terms of quality and value. Please let us know if you need assistance at 800-379-9773 or service@trueinnovations.com.

Jan 11, 2024
Reviewer name: Cynthia
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Serta Office chair Is superb

Extremely comfortable

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your review, Cynthia. We really appreciate you taking the time to leave feedback. We are happy to hear that you like Serta's office chair and hope it will work well for you for a long time. If you need assistance with your chair, please contact our customer service representatives at service@trueinnovations.com or 800-379-9773. Thank you for being a valued customer.

May 22, 2024
Reviewer name: CH
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Easy to assemble, sturdy, comfortable

Great lumbar support

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to leave a review of Serta Mid-Back Office Chair. We appreciate your purchase and love the feedback. We are happy that you can work comfortably. Please let us know if you need our customer service department in the future. Our representatives are available at 800-379-9773.

Dec 21, 2023
Reviewer name: Rob
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Office Chair

Good value

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for this 5 star review!! We are so happy to hear that found a good chair at a good price! We appreciate your purchase and are here if you need assistance. Our customer service representatives can be reached by email at service@trueinnovations.com or by phone at 800-379-9773.