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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.6 out of 5 stars
stars
2,454 ratings967 reviews
  1. 5 stars75% (1,840)
  2. 4 stars15% (379)
  3. 3 stars4% (105)
  4. 2 stars2% (49)
  5. 1 star3% (81)

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Showing 881-890 of 967 reviews
May 1, 2026
Reviewer name: Richard P
5 out of 5 stars
5 out of 5 stars review

Desk chair

Very comfortable

Review from Living Style Group
Helpful?2VORESHV2JMC15252455294
Oct 2, 2024
Reviewer name: Mae
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Super comfy

Love this chair

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Apr 19, 2026
Reviewer name: Ezekiel O
4 out of 5 stars
4 out of 5 stars review

Great

Great and easy to set up

Review from Living Style Group
Helpful?2VORESHV2JMC15252455294
Sep 10, 2024
Reviewer name: MsShuggah
1 out of 5 stars
1 out of 5 stars review

Overpriced for what you get.

Very uncomfortable and short.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations in terms of comfort. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.

Jul 8, 2024
Reviewer name: Poker
1 out of 5 stars
1 out of 5 stars review

Not comfortable

Horrible chair...feels like your sliding forward..just doesnt feel right..

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Dec 17, 2024
Reviewer name: SD
1 out of 5 stars
1 out of 5 stars review

Read before purchasing

Purchased this a little over a year ago. Very comfortable but poor quality. The stitching on the seat has completely come apart.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your experience. We're glad to hear you found the chair comfortable, but we're sorry to learn about the stitching issue. Quality is very important to us, and we want to make this right for you.Please reach out to our customer service team at 800-379-9773 or service@trueinnovations.com so we can assist you further. We appreciate your feedback and the opportunity to address your concerns.

Jan 15, 2025
Reviewer name: Seekay
1 out of 5 stars
1 out of 5 stars review

Not comfortable for sitting for long

I work from home and this chair is pretty uncomfortable if you sit in it for more like an hour. Limited padding in the back and seat make for a bad chair

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your review. We’re sorry to hear that the chair hasn’t provided the comfort you were hoping for, especially for long periods of use. Your feedback about the padding is helpful and will be considered as we continue to improve our designs. If you'd like to discuss your experience further or need assistance, please contact our customer service team at 800-379-9773 or service@trueinnovations.com. Please be sure to reference your posted review when reaching out.

Apr 9, 2025
Reviewer name: smmayhem
2 out of 5 stars
2 out of 5 stars review

Not that great!

Armrests didn't last long. Already cracking and peeling (good for only a couple of years). Squeaky/Noisy chair. Not the greatest and really wasn't impressed with it.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are very sorry to hear about the condition of your chair and would like to help so you can enjoy it again. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 4, 2025
Reviewer name: Serta Chair
3 out of 5 stars
3 out of 5 stars review

Not an 8hr day WFH chair.

Looks good, but not long lasting. Comfortable for part-time evening home office use, but after a year of daily remote work the seat material has cracked and is breaking off.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your honest feedback. We’re sorry to learn about the wear on the seat material. Durability is important to us, and we appreciate your insights as they help us improve. If you'd like assistance or have questions about care or replacement options, please don’t hesitate to contact our customer service team at 800-379-9773 or service@trueinnovations.com. We’re here to help!

Dec 29, 2024
Reviewer name: pdrhodes
5 out of 5 stars
5 out of 5 stars review

I just bought this chair today. It was fairly easy to put together and is pretty comfortable. For the price, it is great. We will see how long the leather lasts, but it is well worth the price.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your feedback! We’re glad to hear you found the chair easy to assemble and comfortable, and that you feel it’s a great value. If you have any questions or need assistance down the road, don’t hesitate to contact our customer service team at 800-379-9773 or service@trueinnovations.com. We hope the chair serves you well for a long time!