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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
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4.6 out of 5 stars
stars
2,065 ratings796 reviews
  1. 5 stars75% (1,550)
  2. 4 stars15% (305)
  3. 3 stars4% (90)
  4. 2 stars2% (47)
  5. 1 star4% (73)

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Showing 761-770 of 796 reviews
Feb 2, 2025
Reviewer name: Jack
5 out of 5 stars
5 out of 5 stars review

I don't always write reviews, but when I do.....

It's either really good or really bad! I love this chair, it's so comfortable and warm compared to the chair I've been using for 10 year. Here's a pro tip: if you don't have a power drill, get one, and get hexagon bits. The hex wrench it comes with is an insult to humanity.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. While we do not recommend using power drills, we are happy to hear you are enjoying your purchase. If you need any assistance on your product, please don't hesitate to contact us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 14, 2025
Reviewer name: Jocala
1 out of 5 stars
1 out of 5 stars review

Looks good, but

This chair replaces one of the same brand I had bought from Sams a couple of years back. I am no where need the weight limit for the chair and brand new it squeaks when I move. I had my wife who is lighter than me try it and it still squeaked. It doesnt have the same lean back range or ease to lean back as the last one making it uncomforable after a couple of hours. I expect these cheap chairs to only last a couple of years like some other reviews pointed out, but after one month I'm done with it.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the noise issue. We have a customer support team that would like to assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 8, 2025
Reviewer name: PTM
5 out of 5 stars
5 out of 5 stars review

Great Value for the Price!

Great value for the sale price. It's a basic chair BUT a mid sized bonded leather chair for under $100 is rare these days. In my opinion it should last for several years before the bonded leather starts deteriorating (as all bonded leather will). It was packed well and assembly was easy IF you ignore the instructions and don't fully tighten ANY of the arm and cushion screws until the very end. I also did not follow the instructions for installing the back cushion. I did the top screws on the back cushion first then pulled back on the top of the back cushion to align it with the bottom holes in the arms to install the bottom screws. I am 5'7" so the seat and back cushion are just fine for me. Overall it's a decent chair for a great price.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. it is amazing to hear that your chair was exactly what you were looking for regarding the price and utility. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 4, 2025
Reviewer name: Nf
5 out of 5 stars
5 out of 5 stars review

Comfort and budget combined!

This is really a decent chair at this price. I am really glad I purchased this on sale. I needed an affordable chair that was comfortable to sit in for long periods for my remote job. Looking at the material it will likely start peeling in a few months. However the actual seat of the chair is very comfortable. Lumbar support is there if I sit all the way back into the chair. I eventually will be purchasing a more expensive Serta office chair for better quality but this is a good compromise for me right now. Thank you for making this available at Sam's.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your thoughts with us! We're thrilled to hear that the chair is working well for your remote job and providing the comfort you need. We understand your concerns about the material, and we appreciate your feedback. Should you need any assistance or have any questions in the meantime, feel free to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. We're happy to help!

Oct 17, 2023
Reviewer name: Gamer67
5 out of 5 stars
5 out of 5 stars review

Awesome chair that's comfortable and easy assembly

Great, comfortable chair that's easy to put together. I've now purchased 3 of the same chair and happy to write this is a great product that's priced great. Easy to use and gives my lower back great support. I like the length or depth of the seat as it lines up great with my legs, where the bend in my knee is. I'm 5' 10" tall and weight 195 lbs.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

We greatly appreciate your positive feedback regarding our office chair. It's wonderful to hear that the chair has met your expectations, over and again. We take pride in providing our customers with top-quality products and are delighted that you are happy with it. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773. Thank you for being a valued customer!!

Jan 5, 2025
Reviewer name: Rae
2 out of 5 stars
2 out of 5 stars review

Not as advertised much shorter

I bought this based on the height of the seat says min:19in. Max:22.75 not true at all. Mine raised all the way up only goes to 17.5 inches which will not work for me at my job/desk. Total waste of time & money. The max mine goes is lower than the MINUMIM it says. Will surely be returning.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your review. We're sorry to hear the chair's height did not meet the stated specifications and caused inconvenience. Your feedback is important, and we’ll be investigating this discrepancy further. If you have any other concerns, please don’t hesitate to contact our customer service team at 800-379-9773 or service@trueinnovations.com. We appreciate you bringing this to our attention.

Mar 28, 2025
Reviewer name: Leo
2 out of 5 stars
2 out of 5 stars review

Squeakiest chair ever!

I bought this chair on sale thinking it was a good deal. Boy was i wrong. Not even a month after purchase and this thing was squeaking and creaking everywhere. Comfort level was ok but the noise level is too much. I can't recommend this to anyone. Buy something else.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing with the noise issue. We have a customer support team that would like a chance to assist so you can use your chair without the noise. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 6, 2025
Reviewer name: carolminifarm
1 out of 5 stars
1 out of 5 stars review

disappointing

bought this to replace a serta chair have had for years, which was comfortable. (armrest cracked) this was a pain to put together, much higher on the lowest setting then previous one,(feet dont lie flat on floor) and uncomfortable and noisy. very disappointed

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear about the condition of your chair and would like a chance to assist if you are interested. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 13, 2025
Reviewer name: niknakbadback
2 out of 5 stars
2 out of 5 stars review

Ouch and more Ouch

I bought this a month ago and I absolutely despise it. I have serious back issues and this chair is killing me. I wish I'd have saved the box so I can return it for a refund. I have tried every recommendation and video online to make it more comfortable. It has a tilting function, but it always pitches forward and makes me feel like I'm falling forward or need to get up or lean back. It's a nice looking, sturdy chair but that's the only good thing I can say.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you so much for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing. We would love to assist you with the issues you are experiencing so this chair can live up to your expectations. Please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 1, 2025
Reviewer name: LB
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

not comfortable

not comfortable

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear that the cushion was not as comfortable as you had anticipated and apologize for the inconvenience. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.