Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are very sorry to hear about the condition of your chair and would like to help so you can enjoy it again. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us. We are sorry to hear your experience was not great. Please don't hesitate to call our customer service department at 800-379-9773 or email serviceescalations@trueinnovations.com so we can assist you with your office chair.

Thank you for taking the time to share your feedback about our office chair. We appreciate your business and we are glad to hear that the chair is satisfactory. If there are any areas where you feel we can improve, please let us know. Our goal is to provide you with a comfortable and functional workspace that meets your needs. Please don't hesitate to contact us if you have any questions or concerns in the future.

Thank you for sharing your feedback! We’re glad to hear you found the chair easy to assemble and comfortable, and that you feel it’s a great value. If you have any questions or need assistance down the road, don’t hesitate to contact our customer service team at 800-379-9773 or service@trueinnovations.com. We hope the chair serves you well for a long time!

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

We greatly appreciate your positive feedback regarding Serta's Mid-Back office chair, Charlie. It's wonderful to hear that the chair has met your expectations. We take pride in providing our customers with top-quality products and are delighted to have been able to contribute to your comfort as you work! Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair. Thank you for being a valued customer.

Thank you for reaching out in regard to your Serta Mid-Back Office Chair. We are sorry to hear that your arm rests aren't holding up as expected. Please contact our customer service team at 800-379-9773 or email us at service@trueinnovations.com so that we can place an order for replacements to be sent to you. We look forward to getting your chair in great condition.

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear about the odor of your chair upon arrival. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST

Thank you for your feedback on the Office Chair. We appreciate your honesty about the pros and cons of the chair. We appreciate the helpful review, and we know other customers will appreciate your opinions. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com if we can be of assistance in the future.