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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.4 out of 5 stars
stars1,117 ratings456 reviews
  1. 5 stars74% (827)
  2. 4 stars12% (133)
  3. 3 stars5% (53)
  4. 2 stars3% (39)
  5. 1 star6% (65)

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Showing 431-440 of 456 reviews
Oct 17, 2023
Gamer67
5 out of 5 stars review

Awesome chair that's comfortable and easy assembly

Great, comfortable chair that's easy to put together. I've now purchased 3 of the same chair and happy to write this is a great product that's priced great. Easy to use and gives my lower back great support. I like the length or depth of the seat as it lines up great with my legs, where the bend in my knee is. I'm 5' 10" tall and weight 195 lbs.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

We greatly appreciate your positive feedback regarding our office chair. It's wonderful to hear that the chair has met your expectations, over and again. We take pride in providing our customers with top-quality products and are delighted that you are happy with it. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773. Thank you for being a valued customer!!

Jul 25, 2025
Maynor
5 out of 5 stars review

Good Quality Office Chair

Very Comfortable. I am happy with my purchase. Easy assembly.

Helpful?2VORESHV2JMC15252455294
Jul 15, 2025
Jackson
5 out of 5 stars review

Best Chair on the Market!

This is the best chair I have ever purchased, very comfy and adjustable. I have purchased twice.

Helpful?2VORESHV2JMC15252455294
Apr 1, 2025
LB
4 out of 5 stars review

Verified Purchase

not comfortable

not comfortable

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear that the cushion was not as comfortable as you had anticipated and apologize for the inconvenience. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 10, 2024
MsShuggah
1 out of 5 stars review

Overpriced for what you get.

Very uncomfortable and short.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations in terms of comfort. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.

Jul 8, 2024
Poker
1 out of 5 stars review

Not comfortable

Horrible chair...feels like your sliding forward..just doesnt feel right..

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Dec 17, 2024
SD
1 out of 5 stars review

Read before purchasing

Purchased this a little over a year ago. Very comfortable but poor quality. The stitching on the seat has completely come apart.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your experience. We're glad to hear you found the chair comfortable, but we're sorry to learn about the stitching issue. Quality is very important to us, and we want to make this right for you.Please reach out to our customer service team at 800-379-9773 or service@trueinnovations.com so we can assist you further. We appreciate your feedback and the opportunity to address your concerns.

Jun 25, 2024
Fj
3 out of 5 stars review

Worth every penny

Purchased this chair after returning a cheaper chair for full-time office work. I've been using it for almost 2 weeks. It is a game changer! Very comfortable, quiet & sturdy. Great value

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to leave this positive review of our Serta Mid-Back Office Chair! We're so glad to hear that it is a good fit for you. Our goal is to provide high-quality office chairs that make a difference in your daily work life, and we're happy to see we've succeeded in this case. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com.

Jan 4, 2025
Serta Chair
3 out of 5 stars review

Not an 8hr day WFH chair.

Looks good, but not long lasting. Comfortable for part-time evening home office use, but after a year of daily remote work the seat material has cracked and is breaking off.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your honest feedback. We’re sorry to learn about the wear on the seat material. Durability is important to us, and we appreciate your insights as they help us improve. If you'd like assistance or have questions about care or replacement options, please don’t hesitate to contact our customer service team at 800-379-9773 or service@trueinnovations.com. We’re here to help!

Jan 15, 2025
Seekay
1 out of 5 stars review

Not comfortable for sitting for long

I work from home and this chair is pretty uncomfortable if you sit in it for more like an hour. Limited padding in the back and seat make for a bad chair

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your review. We’re sorry to hear that the chair hasn’t provided the comfort you were hoping for, especially for long periods of use. Your feedback about the padding is helpful and will be considered as we continue to improve our designs. If you'd like to discuss your experience further or need assistance, please contact our customer service team at 800-379-9773 or service@trueinnovations.com. Please be sure to reference your posted review when reaching out.