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Sams Club
Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.4 out of 5 stars
stars1,117 ratings456 reviews
  1. 5 stars74% (827)
  2. 4 stars12% (133)
  3. 3 stars5% (53)
  4. 2 stars3% (39)
  5. 1 star6% (65)

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Showing 361-370 of 456 reviews
Jun 10, 2025
Lynette
1 out of 5 stars review

Doesn't last forever

Purchased this chair 2 years ago and the seam is starting to ravel. I am a normal sized person and the chair is used maybe 4 hours a day 3-4 days a week.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are also very sorry to hear about the condition of your chair and would like to assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 19, 2025
Alan
2 out of 5 stars review

Seat portion slants down makingyou tend to slide off and having to readjust yourself. Cushion no longer even slightly comfortable. A cheap $30.00 task chair is better than this. To late to return. Thrown out in trash.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re very sorry to hear about the condition of your chair and that you did not end up keeping it. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 6, 2026
Sammie A
5 out of 5 stars review

New office chair

Very comfortable. A little bit hard to assemble.

Review from Living Style Group
Helpful?2VORESHV2JMC15252455294
Mar 11, 2026
Kelly K
5 out of 5 stars review

Great chair

Chair is quite comfy and was a great price at Sam's. It was easy to assemble.

Review from Living Style Group
Helpful?2VORESHV2JMC15252455294
Jan 20, 2026
BRENNA
2 out of 5 stars review

Does not hold up

I've only had the chair a little over a month and the center seam is already torn wide open.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are very sorry to hear about the condition of your chair and would like a chance to assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 16, 2024
Wendy
5 out of 5 stars review

Verified Purchase

Great chair

Great chair

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

We greatly appreciate your positive feedback regarding our office chair. It's wonderful to hear that the chair has met your expectations. We take pride in providing our customers with top-quality products and are delighted to have been able to contribute to your comfort in the office. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please reach out to our service team at service@trueinnovations.com or 800-379-9773 if you need assistance with your chair.

Jan 22, 2024
Jsp
5 out of 5 stars review

Verified Purchase

Great chair

Very comfotable

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Nov 10, 2024
Shirl
4 out of 5 stars review

Verified Purchase

It’s comfortable

It’s a good purchase

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Aug 18, 2024
Ruby
5 out of 5 stars review

Verified Purchase

Comfy & Cute

Very Comfy

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that you found the chair comfortable. Our team is always working hard to provide our customers with a quality product that meets their needs and expectations. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair. Thanks again for your review and we look forward to serving you in the future.

Jan 11, 2025
Rich
5 out of 5 stars review

Verified Purchase

Office chair

Good chair for the price

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your review! We're glad to hear that you're satisfied with the chair and feel it offers great value for the price. We strive to provide quality products at an affordable cost.If you have any questions or need assistance, our customer service team can be reached at 800-379-9773 or service@trueinnovations.com. Please be sure to reference your posted review when reaching out.We appreciate your feedback and are here to help if needed!