cjcarroll, Thank you for sharing your feedback. I am very sorry to see that you ran into difficulties with setup. We appreciate your review and will share your feedback on the User Manual with our internal teams. You can refer to the online e-manual here: https://downloadcenter.samsung.com/content/EM/202004/20200402113121568/BN68-10118A-01_UM_Q80T_Q70T_Q60T_ZA_ENG_200214.0.pdf You can also reach out to Samsung Support for step-by-step assistance with setup, features, and operation: 1) Phone: 1-800-SAMSUNG (Ask for TVs) Available 8AM – 9PM EST (Mon-Fri) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. -Samsung Ambassador

RTings, I am glad that you are enjoying your 50” Q60T QLED Smart TV. Distinguished by advancements such as our Quantum Processor 4K and proprietary Dual LED technology, the Q60T elevates your viewing enjoyment with 100% color volume, and optimal overall picture according to the scene as well as to your room environment, such as the lighting condition. And because seamless ease-of-use complements visual enjoyment, The Q60T comes with Bixby voice assistant to effortlessly access content via Samsung’s Universal Guide while our Digital Butler instantly detects, connects, and presents all your devices around the TV. Our Customer Care Team is always happy to help should you have any questions. Simply contact us at: 1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport To optimize your product experience, we encourage you to register your new Samsung TV at https://www.samsung.com/us/support/register/, and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates. Again, thank you for taking the time to share your positive experience and for choosing Samsung. -Samsung Ambassador

Anonymous, Thank you for brining your concerns to our attention. The green ink on your Q60T TV screen does not seem normal. Please reach out to us so that we can provide troubleshooting or begin warranty service. You can call Samsung Support at 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options We hope to hear from you and assisting you towards a solution soon. -Samsung Ambassador