Buster57, I am sorry to see that you had trouble with the remote functions. Here is the link to the downloadable eManual that include the xx series remote diagram and a detailed step-by-step guide (page 20-22): https://downloadcenter.samsung.com/content/UM/202005/20200514163050639/NIKATSCT-3.0.3_EM_NIKE_USA_ENG_200413.0.pdf I hope this eManual provides all the information you are looking for. Should you need further assistance with features or usage, please do reach out to our Customer Service at: 1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM – 9PM EST (Mon-Fri) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help Thank you for choosing Samsung. We hope these tips help you better enjoy the premium features of your Q60T TV. - Samsung Ambassador

Fredt22, Thank you for sharing your feedback. The preinstalled apps and shortcut function buttons are part of our Smart TV platform designed to deliver simple, easy, and customized entertainment experience for our customers. Customized ads appear in a small icon on the lower left of the TV screen and are unobtrusive unless a consumer clicks on them. Consumers can choose to opt-out of receiving interest-based ads at any time through the settings menu. Should a consumer opt not to receive interest-based ads, the small icon will still be present, but the ads will be generic and not based on the consumer’s specific interests. If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support via one the following options: 1) Phone: 1-800-SAMSUNG (Ask for TVs) Available 8AM – 9PM EST (Mon-Fri) 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. -Samsung Ambassador

Doowop, Thank you for sharing your positive experience with the Q60T QLED Smart TV. Not only does the 2020 Q60T series comes with cutting- edge picture, it is also equipped with a slew of innovative features- such as Bixby and Alexa voice assistants, Mobile view, and AirPlay 2 support, all designed to make your entertainment more convenient, connected, and personal. New to our 2020 QLED TVs, Tap View lets you screen mirror on TV by tapping your phone. Mobile View lets users enjoy TV and mobile content together on the big screen. Should you have questions about any of the features, or need assistance with usages, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) and a representative will gladly help you. You can also contact Samsung via LiveChat. Simply insert this link into your browser: http://www.samsung.com/us/support/contact We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport Or find us on Twitter at https://twitter.com/SamsungSupport If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates -Samsung Ambassador

Hi Nonono, Thank you for sharing your review of the Q60T TV. We value your thoughts on this TV and will share it with our teams. If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic. 2) Manuals, Software, & Warranty Info We hope to hear from you. ~ Samsung Specialist

Broken: Thank you for sharing your review of the Q60T TV. Our products leave the factory after passing numerous rigorous quality checks. Nonetheless, damage could have been incurred during shipping and handling, and I am sincerely sorry for your disappointment. Please call Samsung Customer Support and an agent will gladly assist you. You can reach us via any of the below options: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions