We try to make all of our products and appliances easy to clean. Thank you for your review! ^Pat

Greetings! It sounds like the new model hasn't quite met your expectations, especially after replacing one that had served you well for so many years. Let us help you with the oven and cooktop. I have shared a Samsung link below to help with the oven temperature you are experiencing. Samsung oven temperature issues: https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-takes-a-long-time-to-reach-set-temperature Another link is shared below to guide you in using the proper cookware to avoid future scratches on the glass cooktop. Samsung cooktop cookware breakdown: https://www.samsung.com/us/support/answer/ANS00045483/ Should you need more assistance with your range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147935267 to help our team pull up your information. Leo

A range helps ensure your meal is freshly cooked, Jacklyn. Let's get the information you need to make sure your range operates smoothly. The link below will help address the range's burner issue. Please select the scenario that best fits your situation and learn more by checking the hyperlinks. One burner on the cooktop does not work: https://www.samsung.com/us/support/troubleshooting/TSG01001949/ Should you need more assistance with the range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147382713) to help our team pull up your information when you message us. Have a great day. -Ernest-