Hello Reginald, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery Artisinal Clear Sphere Ice Maker. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.<br />The ice balls typically drop 3-5 minutes after the ice making cycle ends.

Hi Tina, you are correct, the ice storage area is not refrigerated. It is intended that ice produced be periodically transferred to zipperlock bags for storage in a conventional freezer.

Hello anonymous, we are glad to hear you like your Frigidaire Gallery Artisinal Clear Sphere Ice Maker.

Hello Paul, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery Artisinal Clear Sphere Ice Maker Touch Control Grey. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.

Hi LoveMyAKWalmart, we are glad to hear you are pleased with your Frigidaire Gallery Artisinal Clear Sphere Ice Maker Touch Control Grey.

Hello Robin, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery Artisinal Clear Sphere Ice Maker. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.