Hello Reginald, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery Artisinal Clear Sphere Ice Maker. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.<br />The ice balls typically drop 3-5 minutes after the ice making cycle ends.

Hello anonymous, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery Artisinal Clear Sphere Ice Maker Touch Control Grey. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.

Hello theresa, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery Artisinal Clear Sphere Ice Maker Touch Control Grey. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.

Hello anonymous, we are glad to hear you like your Frigidaire Gallery Artisinal Clear Sphere Ice Maker.

Hello Amy, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery Artisinal Clear Sphere Ice Maker Touch Control Grey . We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.

Hi Qian, we are happy to hear you are pleased with your Frigidaire Gallery Artisinal Clear Sphere Ice Maker.