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Sam's Club
Sam's Club
Member ratings & reviews for
Char-Broil 3 Burner IR Gas Grill
3.8 out of 5 stars
stars102 ratings102 reviews
  1. 5 stars43% (44)
  2. 4 stars25% (25)
  3. 3 stars13% (13)
  4. 2 stars7% (7)
  5. 1 star13% (13)
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Showing 21-30 of 102 reviews
Jun 12, 2014
Drivers
4 out of 5 stars review

Verified Purchase

Grill Replacements

I did not like using the infrared grates so I called to see if there were grates that I could order instead. Their engineering department was very helpful and found a size that would fit. I got them right away. One of the grates fits perfect and one is a bit tight but it all worked out well.

Review from Char-Broil, LLC
Helpful?779WGOKFH2KG15229750284
reply from SME

Thank you for your review.

Jun 11, 2014
FranklyBetter
4 out of 5 stars review

Verified Purchase

Great concept!

Let' start with the pros - the unit looks great; the use of "infra-red" (a combination of conduction and convection) works very well. The food it produces is excellent. With this design there are NO flare-ups but then you can't "char" the food if you want to. The quality of the unit seems pretty good. The quality control of the company on the other hand leaves a lot to be desired. The unit arrived with multiple dents, dings and creases, most of which I knew I could take care of. The firebox and lid were another story. The firebox had broken parts and the inner shield of the lid was mangled. Of course I didn't notice this until I had spent almost 2 hours putting it together. Char-broil offered to send a replacement firebox and lid but I was not going to spend another 2 hours taking it apart and 2 more hours putting it together. After about 90 minutes I was able to fix almost everything. Lesson learned- look closely at everything before you put it together.

Review from Char-Broil, LLC
Helpful?779WGOKFH2KG15229750284
reply from SME

Thank you for your review.

Apr 23, 2014
RM12144
5 out of 5 stars review

Verified Purchase

Great grill for the price

This is a great grill, works perfectly and looks great. Be sure to inspect the grill thoroughly upon arrival (if you have it delivered). I didn't notice a dent in the front fascia area until I had the grill fully assembled. I will just deal with the dent at this point versus returning the grill and assembling a replacement. The damage most certainly came during shipping, as the box the grill arrived in looked like it was ran over by a train.

Review from walmart.com
Helpful?779WGOKFH2KG15229750284
Aug 1, 2014
fufikt
5 out of 5 stars review

Verified Purchase

mr Collier

I have had it for about 2 weeks now and am very impressed with the cooking we have had steaks and hamburgers goth came out delicious in only about 10 min for a 1 in steak and about 6 min for a hamburger.to assemble the unit while time consuming lots of time (about 4 hours) the instructions sere clear and all the parts fit easily together

Review from walmart.com
Helpful?779WGOKFH2KG15229750284
Jun 18, 2014
Russell1952
5 out of 5 stars review

Verified Purchase

Great Tru-Infrared barbecue!!!

We have only had this barbecue a month or so and we have used it 5 or 6 times already. We love it. It cooks great also. We converted it to natural gas and it was very simple to do and we will never run out of propane again!!!

Review from Char-Broil, LLC
Helpful?779WGOKFH2KG15229750284
reply from SME

Thank you for your review.

Jun 11, 2014
DaveVa
4 out of 5 stars review

Verified Purchase

Something new

We love it. It has taken a few months of getting use to. Char-Broil does cook differently than any other grill we owned. Last night's steak were wonderful. Cooking time has been cut down! We are saving fuel as well as time.

Review from Char-Broil, LLC
Helpful?779WGOKFH2KG15229750284
reply from SME

Thank you for your review.

Jun 10, 2014
lizm
1 out of 5 stars review

Verified Purchase

Horrible grill Very dissatisfied

Horrible. Not the quality standard I expected.The grates do not allow the ash to fall through the holes as promised. Very labor intensive to remove and clean. I will probably shop for a replacement elsewhere.

Review from Char-Broil, LLC
Helpful?779WGOKFH2KG15229750284
reply from SME

We're sorry to hear of the issues encountered. How are you normally cleaning your grill? We recommend a nylon brush and warm soapy water or biodegradable grill cleaner. Seasoning the grates with canola oil will also help to keep food from sticking and prevent rust. Please give us a call at 1-800-241-7548 for more information.

Jun 10, 2014
Killerdolphin
3 out of 5 stars review

Verified Purchase

Smoky Great Grill

Grill gets crazy hot and the best searer of food. Only problem is the smoke that comes from the fat burning on the grates. Also it's hard to clean. If you are lazy about cleaning your grates then this grill isn't for you, otherwise it's a great buy.

Review from Char-Broil, LLC
Helpful?779WGOKFH2KG15229750284
reply from SME

Thank you for your feedback.

Jul 4, 2014
BunnyandOle
5 out of 5 stars review

Verified Purchase

Makes Grilling EASY

Consumer's Report review is accurate. This grill is a great value and easy to use on all kinds of grilling, I can make steak on one side and shrimp on the other and have everything ready to eat at the same time.

Review from Char-Broil, LLC
Helpful?779WGOKFH2KG15229750284
reply from SME

Thank you for your review.

Jun 10, 2014
Chris9960
3 out of 5 stars review

Verified Purchase

Grill panels rust

I've had the grill for over 6 months and am getting ready to replace the grill plates because of rust. I have carefully followed the preparation and cleaning instructions but the rust is terrible.

Review from Char-Broil, LLC
Helpful?779WGOKFH2KG15229750284
reply from SME

We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? Please give us a call at 1-800-241-7548 and we will be able to best assist.