I did not like using the infrared grates so I called to see if there were grates that I could order instead. Their engineering department was very helpful and found a size that would fit. I got them right away. One of the grates fits perfect and one is a bit tight but it all worked out well.

Let' start with the pros - the unit looks great; the use of "infra-red" (a combination of conduction and convection) works very well. The food it produces is excellent. With this design there are NO flare-ups but then you can't "char" the food if you want to. The quality of the unit seems pretty good. The quality control of the company on the other hand leaves a lot to be desired. The unit arrived with multiple dents, dings and creases, most of which I knew I could take care of. The firebox and lid were another story. The firebox had broken parts and the inner shield of the lid was mangled. Of course I didn't notice this until I had spent almost 2 hours putting it together. Char-broil offered to send a replacement firebox and lid but I was not going to spend another 2 hours taking it apart and 2 more hours putting it together. After about 90 minutes I was able to fix almost everything. Lesson learned- look closely at everything before you put it together.

This is a great grill, works perfectly and looks great. Be sure to inspect the grill thoroughly upon arrival (if you have it delivered). I didn't notice a dent in the front fascia area until I had the grill fully assembled. I will just deal with the dent at this point versus returning the grill and assembling a replacement. The damage most certainly came during shipping, as the box the grill arrived in looked like it was ran over by a train.

I have had it for about 2 weeks now and am very impressed with the cooking we have had steaks and hamburgers goth came out delicious in only about 10 min for a 1 in steak and about 6 min for a hamburger.to assemble the unit while time consuming lots of time (about 4 hours) the instructions sere clear and all the parts fit easily together

We have only had this barbecue a month or so and we have used it 5 or 6 times already. We love it. It cooks great also. We converted it to natural gas and it was very simple to do and we will never run out of propane again!!!

We love it. It has taken a few months of getting use to. Char-Broil does cook differently than any other grill we owned. Last night's steak were wonderful. Cooking time has been cut down! We are saving fuel as well as time.

Horrible. Not the quality standard I expected.The grates do not allow the ash to fall through the holes as promised. Very labor intensive to remove and clean. I will probably shop for a replacement elsewhere.

Grill gets crazy hot and the best searer of food. Only problem is the smoke that comes from the fat burning on the grates. Also it's hard to clean. If you are lazy about cleaning your grates then this grill isn't for you, otherwise it's a great buy.

Consumer's Report review is accurate. This grill is a great value and easy to use on all kinds of grilling, I can make steak on one side and shrimp on the other and have everything ready to eat at the same time.

I've had the grill for over 6 months and am getting ready to replace the grill plates because of rust. I have carefully followed the preparation and cleaning instructions but the rust is terrible.