We're sorry this was your experience, Terri. We haven't changed our Bounty Paper Towels. We have many quality checks in place to make sure that your paper towels are in the best possible condition every time. We're sorry if this instance doesn't measure up to our standards. We'd like to look into this further for our Quality Team. When you get a moment, could you give us a call at (800) 926-8689.

We're sorry you weren't satisfied with your recent purchase of Bounty, Odes. Our team is aware of a quality issue that may have impacted your rolls, and it does not meet our high-quality standards. We're working hard to implement immediate interventions to address product quality outages and corrective actions with the highest urgency, and we appreciate you bringing this to our attention. We want to offer appeasement to make this right, and we're sharing your comments with the Quality Assurance to help us improve. If you'd like to discuss this further, please call us at 1-800-926-8689, M-F, 9 AM to 6 PM EST.

We improved the “trap & lock” absorbency of our paper towel and designed a thicker, bulkier or more substantial cloth without sacrificing flexibility, so we're certainly sorry to hear this hasn't been your experience. Our products go through many quality checks to make sure they perform as expected, so we'd like to learn more to share with our Quality Team and help with this. Please give us a call at (800) 926-8689.

We're sorry your towels weren't made to the Bounty quality you expect, and you can be sure we're sharing your comments with the rest of our team. Please know we perform many checks on each Bounty package, and we try our best to ensure they reach you in perfect condition. The Bounty you know and love is still the same, but it's possible we missed some towels. We'd love to help you further and report the package you have. Connect with us at 1-800-926-8689, M-F, 9 am-6 pm EST, when you get a chance.

Thanks for taking the time to share your feedback with us here at Bounty. Our team quality tests each roll that comes off the assembly line, and we try our very best to ensure they're in perfect condition. It sounds like this Select-A-Size batch you purchased didn't meet the high standards we both expect, and for that we sincerely apologize. We'd love to help make this right! Please give us a call at (800) 926-8689.

We certainly don't want to cause any confusion, so we're disappointed to hear this has been your experience. Your satisfaction truly means everything to us, so we'd like to learn more and help with this. Please give us a call at (800) 926-8689.

Thank you for taking a moment out of your day to review our Bounty Advanced Paper Towels. Please know that we have many quality checks in place to ensure that they are in the best condition possible when they leave the plant. We wouldn't expect them to have a scent; however, they may be able to absorb some scent from strongly fragranced products stored nearby. We'd like to look into this for you. When you get a moment, could you give us a call at (800) 926-8689.