We're sorry you weren't satisfied with your recent purchase of Bounty, Odes. Our team is aware of a quality issue that may have impacted your rolls, and it does not meet our high-quality standards. We're working hard to implement immediate interventions to address product quality outages and corrective actions with the highest urgency, and we appreciate you bringing this to our attention. We want to offer appeasement to make this right, and we're sharing your comments with the Quality Assurance to help us improve. If you'd like to discuss this further, please call us at 1-800-926-8689, M-F, 9 AM to 6 PM EST.

Thank you so much for sharing your love of the Forever Roll, and know that it is a tough decision when we discontinue something. We are excited to test new ideas and sell new products to you when we have them. The good news is, the Mega Roll will fit on to the stand that you have. We’ll share with our team that you’d like to see it return, and you’re welcome to call us at (800) 926-8689 for any other feedback.

We appreciate your long-time Bounty loyalty and that you took the time to share your recent experience. A less than perfect package of Bounty should never arrive in consumers' hands. We have a lot of processes in place to ensure the quality of Bounty, but it sounds like this one is not up to standard. We apologize for this and would like to gather some information for our Quality Assurance Team as well as try to make this right for you. Please give us a call at (800) 926-8689.

Thank you for taking a moment out of your day to review our Bounty Advanced Paper Towels. Please know that we have many quality checks in place to ensure that they are in the best condition possible when they leave the plant. We wouldn't expect them to have a scent; however, they may be able to absorb some scent from strongly fragranced products stored nearby. We'd like to look into this for you. When you get a moment, could you give us a call at (800) 926-8689.

We improved the “trap & lock” absorbency of our paper towel and designed a thicker, bulkier or more substantial cloth without sacrificing flexibility, so we're certainly sorry to hear this hasn't been your experience. Our products go through many quality checks to make sure they perform as expected, so we'd like to learn more to share with our Quality Team and help with this. Please give us a call at (800) 926-8689.

We're sorry to hear that you feel this way, and we'll be sure to pass your thoughts along to our team. Your satisfaction means the world to us here at Bounty, and we can assure you that our paper towels go through many quality checks to ensure that you can enjoy the best possible results when using them. The last change we made to this product was in February 2021 when we upgraded them to trap and lock messes even faster than before. They also have a new emboss. We'd be happy to learn more about your experience and answer any questions you may have. When you're able, please give us a call at (800) 926-8689.