Your loyalty to Bounty is much appreciated, and we're sorry to hear that you feel this way. We can assure you that we have strict quality controls in place to ensure that you can enjoy using our paper towels, and we'll be sharing this feedback with the rest of our team. When we updated our paper towels back in 2021, we made them so that they now trap and lock messes even faster than before. We also introduced a new emboss, and we'd like to mention that no recent changes have been made to the size of the sheets. We'd be happy to learn more, as well as answer any questions you may have. When you have a chance, please give us a call at (800) 926-8689.

We always want you to have the best experience with every Bounty purchase, Amanda. Our Quality Team assures us that every pack is reviewed, making sure our rolls meet our high standards. Because our paper towels are thirsty for mess, they specialize in "Trap & Lock" embossing, absorbing more liquid and mistakes than ever. This new formula was rolled out in February 2021. We're here to help, and would be happy to talk with you about this. Give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 926-8689.

Every towel should be in tackling quality, so we're sad to hear they came this way. We assure you we have the same quality checks during the manufacturing processes, so we'd love to see where we missed the mark along the way. When you can, please give us a call to hear more and help at (800) 926-8689.

Thank you so much for sharing your love of the Forever Roll, and know that it is a tough decision when we discontinue something. We are excited to test new ideas and sell new products to you when we have them. The good news is, the Mega Roll will fit on to the stand that you have. We’ll share with our team that you’d like to see it return, and you’re welcome to call us at (800) 926-8689 for any other feedback.