We apologize for the recent experience with your paper towels, Rhonda. We are aware of a quality issue impacting our Bounty Rolls, and we appreciate you sharing this. This issue does not meet our Quicker, Picker, Upper standards, and we're implementing immediate interventions to address product quality outages and corrective actions with the highest urgency. We take your feedback seriously and want to learn more to help with your purchase. Call us at 1-800-926-8689, M - F, 9 am to 6 pm EST for additional assistance.

It's appreciated that you're a loyal fan of Bounty products. We're sorry sheets on your current purchase are not providing the easy grab and go experience you know and love. When a mess happens, we want to be the paper towel you can count on, and we have a lot of processes in place to ensure quality. Your satisfaction is important to us, and we’d like to gather some information, so we can further help. Please give us a call at 1-800-926-8689.

When you're in a hurry to wipe up a mess or catch a spill, the last thing you need is trouble tearing off a sheet. We have strict controls to check the quality of our products throughout the manufacturing process to ensure that our products always provide the quality and performance expected with Bounty. We appreciate that you're a longtime and loyal fan, and would definitely like to take a closer look to help with this. Please give us a call at 1-800-926-8689 from 9AM — 6PM EST Monday – Friday.

We're sorry to hear you had this experience with our Select-A-Size, as we have many checks in place to ensure our products get to you at their best. Please hold onto the product, as we will need to retrieve it for evaluation at this time. So we can learn more for our Quality Team, and help make this right, please give us a call at 1-800-926-8689.

We're sorry your towels weren't made to the Bounty quality you expect, and you can be sure we're sharing your comments with the rest of our team. Please know we perform many checks on each Bounty package, and we try our best to ensure they reach you in perfect condition. The Bounty you know and love is still the same, but it's possible we missed some towels. We'd love to help you further and report the package you have. Connect with us at 1-800-926-8689, M-F, 9 am-6 pm EST, when you get a chance.

We always want you to have the best experience with every Bounty purchase, Amanda. Our Quality Team assures us that every pack is reviewed, making sure our rolls meet our high standards. Because our paper towels are thirsty for mess, they specialize in "Trap & Lock" embossing, absorbing more liquid and mistakes than ever. This new formula was rolled out in February 2021. We're here to help, and would be happy to talk with you about this. Give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 926-8689.

We certainly don't want to cause any confusion, so we're disappointed to hear this has been your experience. Your satisfaction truly means everything to us, so we'd like to learn more and help with this. Please give us a call at (800) 926-8689.

We're sorry this was your experience, Terri. We haven't changed our Bounty Paper Towels. We have many quality checks in place to make sure that your paper towels are in the best possible condition every time. We're sorry if this instance doesn't measure up to our standards. We'd like to look into this further for our Quality Team. When you get a moment, could you give us a call at (800) 926-8689.