One of Bounty's claims to fame is its absorbency and strength, and we never want to let a loyal Bounty fan like yourself down. Our products go through many quality checks, and we try our very best to ensure that each arrives in good condition. We're sorry your latest purchase isn't meeting the standards we all know and love, and we'd like to take a closer look into this, so we can help. Please give us a call at 1-800-926-8689 from 9AM — 6PM EST Monday – Friday.

This is such incredible loyalty, Mary, and it certainly means the world to us. We're so sorry to hear that you're feeling disappointed. We can assure you that we have many quality checks in place to ensure that you can enjoy using our paper towels, and we'll be sure to share this feedback with our team. When we updated our paper towels in 2021, we made them so that they trap and lock messes even faster, and they now have a new emboss. We'd like to learn more about your experience and answer any questions you may have. When you're able, please give us a call at (800) 926-8689.

We can't thank you enough for your long time loyalty. We have many quality checks to ensure you always get the best, and we're just as disappointed to hear you didn't have the experience we expect. We'd like to reassure you that Bounty is still the quicker picker upper you can rely on, as well as getting more information for our Quality Team, so when you have a chance, please reach out to us at (800) 926-8689.

We certainly appreciate your great loyalty to Bounty over the years. We're sorry to hear that this has been your experience, since our paper towels do go through many quality checks to ensure that they reach you in the best possible condition. We'll be sure to pass this feedback along to the rest of our team. We'd like to mention that we did upgrade our paper towels in February 2021, and they now trap + lock messes even faster than before. As well, they feature a new emboss. We'd be happy to look into this further, so please give us a call at (800) 926-8689 when you have a chance.

Your satisfaction means the most to us, so we have many quality checks in place to ensure you get the best. We'd like to reassure you that we're still the paper towel you can rely on, as well as get more information for our Quality Team, so when you have time please reach out to us at (800) 926-8689.

We're truly sorry you feel this way, and appreciate your feedback. Bounty Select A Size towels were upgraded in 2016 to make them two times more absorbent than leading ordinary paper towels, which means you can use less of them and save. In addition, we introduced Bounty Advanced Select A Size and made them exclusively available for Costco members. These sheets are longer (7.1”) than our other Select A Size sheets (5.9”). Bounty Advanced is also our most absorbent Select A Size paper towel. We hope this information is at least somewhat helpful! We'd be glad to further assist if you give us a call at (800) 926-8689.