Your loyalty is appreciated, and we're sorry your recent purchase isn't providing the quicker-picker- upper performance you know and love. Our products are made using the highest quality standards, and we check the quality of our products many times during the manufacturing process. Your satisfaction is of the utmost importance to us, and we'd like to gather some details to look into this to further help. Please give us a call at 1-800-926-8689 from 9AM - 6PM EST Monday - Friday.

We’re glad you liked the Forever Roll, Bob, and know that it is a tough decision when we discontinue something. While we have discontinued the Bounty Forever Roll for now, we have launched the Bounty Mega Roll which is another great option for a long-lasting roll. We’ll share with our team that you’d like to see it return, and you’re welcome to call us at (800) 926-8689 for any other feedback.

We don't want this to be the last impression of a favorite your family trusts, Vicki, and we're sorry about your recent experience with Bounty. Our Team is aware of a quality issue that may be impacting your product, and this issue does not meet our high-quality standards. We're implementing immediate interventions to address product quality outages and are implementing corrective actions with the highest urgency. We take your feedback seriously and appreciate you letting us know you're not pleased. We want to offer you appeasement to make this right and review the product details so we can improve. When you have a moment, call us at 1-800-926-8689, M-F, 9 am to 6 pm EST.

We're truly sorry you feel this way, and appreciate your feedback. Bounty Select A Size towels were upgraded in 2016 to make them two times more absorbent than leading ordinary paper towels, which means you can use less of them and save. In addition, we introduced Bounty Advanced Select A Size and made them exclusively available for Costco members. These sheets are longer (7.1”) than our other Select A Size sheets (5.9”). Bounty Advanced is also our most absorbent Select A Size paper towel. We hope this information is at least somewhat helpful! We'd be glad to further assist if you give us a call at (800) 926-8689.

We can't thank you enough for your many years with us, Kathy. With the many quality checks we have in place you should always get the very best from Bounty, and we're disappointed to hear that wasn't the case this time. We'd like to get you reassured we're still the quicker picker upper that you can count on, so when you have a chance, please reach out to us at (800) 926-8689.

We certainly appreciate your great loyalty to Bounty over the years. We're sorry to hear that this has been your experience, since our paper towels do go through many quality checks to ensure that they reach you in the best possible condition. We'll be sure to pass this feedback along to the rest of our team. We'd like to mention that we did upgrade our paper towels in February 2021, and they now trap + lock messes even faster than before. As well, they feature a new emboss. We'd be happy to look into this further, so please give us a call at (800) 926-8689 when you have a chance.

We understand your frustration and will share your disappointment with our Product Team. Feedback from loyal consumers like you helps a lot, and we're always looking for ways to improve your experience with the Quicker, Picker, Upper, and comments like these mean a lot to us. We're so beary sorry about the Charmin Forever Roll, and if you'd like to discuss this further, call us at 1-800-926-8689, M - F, 9 a.m. to 6 p.m. EST, and we'll gladly assist you further.

You should always get the best from the many quality checks we have in place, so we're sorry to hear that wasn't the case this time. When you have a chance, please reach out to us at (800) 926-8689, and we'll get more information to help you, as well as share this with our Quality Team.