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Customer reviews for Bounty Select-A-Size 2-Ply Paper Towels, 12 rolls, 120 sheets/roll for
Bounty Select-A-Size 2-Ply Paper Towels, 12 rolls, 120 sheets/roll
4.6 out of 5 stars
stars9,477 ratings6,024 reviews
  1. 5 stars83% (7,910)
  2. 4 stars8% (745)
  3. 3 stars3% (237)
  4. 2 stars2% (190)
  5. 1 star4% (395)
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Feb 28, 2023
Unhappy camper
1 out of 5 stars review

New formulation is terrible

Bounty- Do you know why people were willing to pay a high premium for your paper towels? Because they were worth it. THIS IS NO LONGER THE CASE! I have been using bounty exclusively for 35 years now. The reformulation is a disgrace to your reputation. Cheaply made, Thinner, less absorbent, scratchier. I will no longer purchase your towels. This is ridiculous, go back to your old formulation.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Bounty Team

We can't thank you enough for being part of our Bounty family for over 35 years. Your satisfaction means the most to us, so we have a number of quality checks to ensure you get the best, and are sorry to hear that hasn't been the case. We'd like to reassure you that we're still the paper towel you can rely on, as well as get more information for our Quality Team, so when you have a minute please reach out to us at (800) 926-8689.

Nov 3, 2022
TimF
2 out of 5 stars review

different paper towels...what happened?

Bought a 12 pack about 3 months ago and disappointed that this batch feel thin, scratchy and cheap. Believing it to be an anomaly, we since bought 2 more 12 packs....and they are the same cheap, thin and scratchy that was in the first pack we bought. I'm reading the other recent reviews of the same thing. P&G responses refer to each one as a singular instance. It's pretty obvious P&G changed something recently and that something is for the worse. I can't pay the "Bounty" premium for a non-Bounty product. Currently looking for other options.....we miss the old Bounty

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
Dec 31, 2021
Deab 17
1 out of 5 stars review

Paper towels have changed

Not the pattern or embossing - I'm talking about the quality and absorbency. Bounty used to be the best. Long time customer like so many others here- but will be looking for something else. These are no better than the store brands at a premium price. Disappointed!!

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Bounty Team

We can't begin to thank you enough for your long time loyalty! We have many quality checks to ensure you get your paper towels in the highest possible condition, so we're disappointed to hear that wasn't the case this time. We'd like to reassure you that we're still the quicker picker upper that you've come to love, so when you have a minute, please reach out to us at (800) 777-8337

Oct 5, 2023
Not So Happy
3 out of 5 stars review

Longer Size? No thanks!

I have used Bounty for several years. I loved the Select A Size. The longer ones are just not as confidants for me. We had some of the shorter ones tucked away in our camper and we noticed how much nicer that size is. Got home and we're back to the 'new, longer' size. I guess with the new size, people use more and you sell more. I'll have to check around and see if another company makes the smaller size because it just works better for us and is less for us. Disappointing.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Customer Care

Thank you so much for your review. At Bounty, our goal is to create absorbent paper towels that people love, that includes the sizing of the sheets themselves. We’ll be sharing this feedback with our team, as your loyalty means a lot to us. If you have any other feedback to share, or anything we can help with, you’re welcome to give us a call at (800) 926-8689.

Jan 17, 2022
Ana 1
1 out of 5 stars review

They're now thinner

I'm not sure why but the bounty paper towels that I have known since I was a little girl are no longer the same quality. Just opened a pack and they are thinner and feel cheaper quality also the feel is not as soft. So upset and disappointed right now.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from The Bounty Team

Ana, the last thing we want is to let a loyal fan like you down. We appreciate your many years of loyalty, so rest assured that we’re sharing how you feel about our Bounty Select-A-Size Sheets with our Quality Assurance Team. Please know that we have strict quality controls so our products are made to be durable and strong, but also designed to be biodegradable so not designed to have a long life. We’d love to hear more about your recent experience, so please feel free to give us a call at (800) 926-8689. One of our reps will be happy to assist you.

Jan 20, 2023
AlexC
1 out of 5 stars review

The NEW design/embossing is terrible.

Loyal bounty customer for 20+ years. Purchased a 6 pack this week and it was the first time I've experienced this new texture. I'm not sure if it soaks up more or whatever scientific reason was used for the change, but it feels rough and uncomfortable to use compared to the old texture. Also, the lack of warning about the change on packaging is a breach of customer trust. I'll be looking for a new brand.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from The Bounty Team

We're sorry you're disappointed with the texture and feel of your latest Bounty towels. It's appreciated that you've counted on Bounty for years, and we value your feedback. Your satisfaction matters, and we'd like to talk in more detail to see how we can help with this. Please give us a call at 1-800-926-8689 from 9AM — 6PM EST Monday – Friday.

Jun 1, 2023
DelleT
1 out of 5 stars review

P&G has lowered quality of Bounty Paper Towel

I am so disappointed that Bounty Paper Towels are no better than a cheap store brand now. They used to be the premier paper towel and I've been a loyal consumer for many decades. I will now explore other options as not only is there inflation evident with the product, there is shrinkflation, as well. It frustrates me to not be able to tear a select size piece of paper towel from the roll in one piece and the partial piece that is in my hand is thin and not as absorbent as in the past. Pity.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Customer Care

The thinness of your new towels is not the quality we hoped for when upgrading our Bounty Select-A-Size Towels and not the impression we want to leave you with, Delle. Our team is aware of an issue that may be impacting your recent product, and we're taking steps to implement immediate interventions to address product quality outages and corrective actions with the highest urgency. We appreciate you taking the time to share your experience, and we want to offer you appeasement to make this right. So that we can discuss your purchase further, call us at 1-800-926-8689, M-F, 9 am to 6 pm EST.

Feb 2, 2023
Hank W
1 out of 5 stars review

I want my money back

I've been buying Bounty exclusively for many years, and I feel like I've been treated like a fool in return. The towels I bought about a week ago - same packaging, same store, same price - are a poor excuse for a paper towel product. At the very least, P&G could have notified customers that the product had changed with different packaging, but instead they choose to treat loyal customers with contempt.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from The Bounty Team

We're truly sorry to hear such a loyal fan like yourself is feeling this way, Hank, but we appreciate you taking the time to share your feedback, and we completely understand your frustration. When we design our products, we do extensive research and consumer testing to create features that we think you'll love, and since we upgraded our paper towels to have improved “trap & lock” absorbency and clothlike bulk to enable picking up messes more quickly & completely, we're sad this hasn't been your experience. Your loyalty and satisfaction mean everything to us, so we'd like to learn more to share with our Quality Team and help with this. Please give us a call at (800) 926-8689.

Mar 27, 2024
Mike D
4 out of 5 stars review

Select-A-Size Sheets Could Go One Step Further

Always buy the select a size to save the environment by using less. P&G could do better by halving the 1/2 sheets by installing a horizonal crease along the 1/2 sheets. Many times, I only use a quarter of a sheet and I'm sure other people do the same thing. Why not go one step further and do more for the environment? I'll continue to use the towels in quarters, as needed, but it seems like an outstanding PR coup for P&G and the environment.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
Aug 19, 2023
LuAnn
5 out of 5 stars review

MANY uses

I only use these. I love that I can use the same papertowel repeatedly while prepping meals etc. When I wash/dry my hands, I keep that towel since my hands were clean and use it to wipe up spill from prepping food. One time when my daughter was little, we went to the school playground. It was still very wet from all the condensation. I had 2-3 paper towels in my picnic bag and I used those to dry off several slides and swings. I would just wring it out when it was very wet, and keep on going. I was quite surprised myself! :)

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215