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Customer reviews for Bounty Select-A-Size 2-Ply Paper Towels, 12 rolls, 120 sheets/roll for
Bounty Select-A-Size 2-Ply Paper Towels, 12 rolls, 120 sheets/roll
4.6 out of 5 stars
stars9,477 ratings6,024 reviews
  1. 5 stars83% (7,910)
  2. 4 stars8% (745)
  3. 3 stars3% (237)
  4. 2 stars2% (190)
  5. 1 star4% (395)
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Showing 661-670 of 6,024 reviews
Apr 27, 2021
djhnyc
2 out of 5 stars review

Bounty quality severely reduced over the past year

Some time during this pandemic year, Bounty quality (when I could find it on the shelves in NYC area) has gotten so poor that I won't buy it again until I can be assured it is back to normal. It makes no sense to pay premium prices for a product that is almost unrecognizable now. The texture is hard and harsh (not even close to the soft feel I am used to), it is thin, absorbency is much reduced. One clear indicator of a change in manufacture is that the embossing pattern is different than before, and the newer embossing also varies,. Also, some tubes are soft and easily squashed. And some rolls seem to leave a strange white residue on hands or fabric, particularly when the double layers separate. A month or or two ago I called the Bounty support number at P&G and the support person seemed to be totally unaware of the hundreds (certainly more like thousands) of complaints about recent Bounty quality decline out there online. If P&G does not care enough about their Q&A, brand quality, and reputation to keep up with comments and complaints out there, and take complaints seriously, they should be ashamed. Those that care enough to complain speak for many hundreds or thousands more that don't take the time to write or call. We want our old, dependable, comfortable, helpful Bounty back (*not* speaking about B Essentials). Btw, if these issues are related to pandemic or other manufacturing, supply, materials problems, we out here will understand that, but we want the issues acknowledged, explained, and a timeline for return to normalcy. Just don't tell us we don't know our own, real experiences with your product. We know the changes we see, feel, experience are real. Don't insult us by insisting nothing has changed. We know, see, feel that it has.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
Oct 7, 2021
Heather C
2 out of 5 stars review

No longer a good value

I recall buying this product back in 2012. I scrutinized every brand and variation looking for the best value: a 2-ply paper towel with the highest square footage. What I proudly settled on: a Bounty 2-pack, labeled, "2 Double Plus rolls = 5 Regular rolls". ...it was 176.9 square feet total and had 193 sheets per roll. Fast forward to 2021. The got the same product, labelled, "2 Huge rolls = 5 Regular rolls. ...it s 110 square feet total and has 123 sheets per roll. I recently took the older one out of storage and am now looking at them both, side-by-side, the old and the new. Bounty, what are you trying to pull here?? It looks like I'll need to find a new go-to paper towel brand

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Bounty Team

Your many years with us means the world with us, Heather. We'd like to get more information to look into this further, so when you have a minute, please get in touch with us at (800) 926-8689.

Jun 19, 2022
Emalie888
1 out of 5 stars review

Reconsidering a purchase

I'm grateful to everyone who has taken the time to speak up about changes in Bounty. I've been buying large quantities of Select A Size for many years, but I think this time I'll just try buying one roll to judge for myself if they've stopped being the best paper towels.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from The Bounty Team

We truly appreciate your loyalty to Bounty over the years, and we're confident you'll be impressed with our recent upgrade! We hope you'll give us a call at (800) 926-8689 to share your feedback with us.

Mar 13, 2021
Motorman
3 out of 5 stars review

fading quality

I've been using Bounty exclusively for years as the benchmark for paper towels. But lately they seem to have deteriorated in quality. They have noticeably less absorbency and strength, and they don't tear off cleanly anymore. Not sure why, but this decline in product performance makes me want to shop around.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from The Bounty Team

Our products go through many quality checks to make sure they reach you in the best possible condition, so we're disappointed to hear about this! Your loyalty is very important to us, so we'd like to gather more details off of your recent pack so we can get you back to the paper towel you have come to expect. Please give us a call at (800) 926-8689 when you have a moment!

Nov 11, 2023
Custom mc
1 out of 5 stars review

So disappointed

Have been using Bounty paper towels forever it seems. Last purchase was unbelievable, every time I tear a sheet off I have white paper particles and lint all over the place. I took a roll outside and tore off sheets and it was a mess, all over the patio and my black pants. They are thinner and now this, not sure what they are doing to make this happen but that's enough for me.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Customer Care

We are sorry that we didn't provide a positive experience and you had this mess on your hands. Please contact us at 1-800-926-8689 so we can correct things.

Jan 3, 2023
Darren67
1 out of 5 stars review

Product has changed recently (for the worse)

I bought new Bounty paper towels in December 2022 and they have changed materially for the worse. They are paper thin now and perform no better than less expensive no name brands. I didn't mind paying a premium for Bounty towels in the past because the quality was so much better, but no more. Might as well buy less expensive towels now.

Review from bountytowels.ca
Helpful?32ESZUFV8BH315227763215
Sep 20, 2022
FormerTeamBounty
1 out of 5 stars review

If it ain't broke, don't fix it…

Whatever you guys did to change a classic, please change it back. We have been loyal Bounty users for decades. The new towels more resemble a pack of bargain basement towels than they do the classic Bounty “quicker picker upper”. Question: Why spend a premium price for an inferior product? Answer: unless things get changed back, I won't be.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from The Bounty Team

Thank you for your review, and for your input regarding our rolls. We truly appreciate hearing from our loyal consumers, as your happiness is our goal. While we did bring in an updated weave, helping improve absorption, the changes you're talking about isn't what we expect. Our Quality Team reviews every roll, making sure you're getting the full value of your dollar, it's possible your pack was missed. We hope you'll call us at 1 (800) 926-8689, any Monday through Friday, from 9 AM to 6 PM, EST, so we can roll you the best help.

Jul 16, 2022
Kat630
1 out of 5 stars review

Disappointing

We have been using bounty for years, we have also been purchasing the big 12 rolls select a size. This is the second package we have purchased that when you go to tear a sheet off, the paper towel rips in almost a shred, it's a waste and I'm using more that I wish to. I'm very disappointed. I have used another brand which seems to tear correctly. Maybe that brand will be my new paper towel.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from The Bounty Team

Every time you remove a section from a roll of Bounty Select-a-Size, you should receive a clean piece of paper towel. We're sad to learn you've been having this experience, Kat. Please know, our Quality Team would like to learn more about your pack(s), and we'd truly like to help make this right. Give us a call at 1 (800) 926-8689. We're phone-side all Mondays through Fridays, from 9 AM to 6 PM, EST.

Jan 27, 2024
dee27
3 out of 5 stars review

Not up to par

Have been using the Bounty Select-A-Size for years and have preferred Bounty over store brands because of the superior absorbency. However, I recently purchased a large package of Bounty Advanced, Select-A-Size, Longer Sheets. It was higher in price, not as thick, not absorbent, and no better than store brands. Very disappointed in quality.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Customer Care

We appreciate your long-time loyalty and that you took the time to share your recent Bounty experience with us. We apologize for this experience with our paper towel. Our Bounty team is aware of a quality issue that may be impacting your recent experience with our product. This issue does not meet our high-quality standards and our Bounty team is implementing immediate interventions to address product quality outages. We are taking your feedback seriously and are implementing corrective actions with the highest urgency. We appreciate that you let us know this happened and we want to make this right. Please contact us at 1-800-926-8689 from 9AM-6PM Monday-Friday.

Jan 10, 2023
Hope4Change
1 out of 5 stars review

Please, please go back

I've been using Bounty paper towels for 35 years and beyond upset with the recent change in quality standards. Have always been happy to pay more for Bounty until now. It's just not worth it anymore and will be switching to another brand that's just as effective (or ineffective). So sad and hoping P&G returns to the previous product quality levels.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from The Braun Team

Thank you for your review. We're very sorry to hear your recent Bounty purchases haven't met your expectations. Our products are thoroughly tested for quality, so please be assured that this isn't what we would expect. We have not made any recent changes to the formula or ingredients of our paper towels, so we always appreciate feedback from our loyal customers like you. We'll be sure to pass your experience along to our team. If you can give us a call at (800) 926-8689, we would like to learn more and see how we can help!