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Customer reviews for Bounty Select-A-Size 2-Ply Paper Towels, 12 rolls, 120 sheets/roll for
Bounty Select-A-Size 2-Ply Paper Towels, 12 rolls, 120 sheets/roll
4.6 out of 5 stars
stars9,477 ratings6,024 reviews
  1. 5 stars83% (7,910)
  2. 4 stars8% (745)
  3. 3 stars3% (237)
  4. 2 stars2% (190)
  5. 1 star4% (395)
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Showing 651-660 of 6,024 reviews
Feb 11, 2024
JoJo3
1 out of 5 stars review

Bounty paper towel quality had dramatically decreased

I have bought Bounty paper towels for at least the last 20 years. I found them far superior to other brands. But the last 2 packages I purchased are like paper napkins, thin, not very absorbent and fall apart easily. I will be trying other brands from now on to see if I can find a paper towel that is as good as Bounty used to be.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Customer Care

We appreciate your long-time loyalty and that you took the time to share your recent experience with us, Jo Jo. We apologize for this experience with our paper towel. Our Bounty team is aware of a quality issue that may be impacting your recent experience with our product. This issue does not meet our high-quality standards and our Bounty team is implementing immediate interventions to address product quality outages. We are taking your feedback seriously and are implementing corrective actions with the highest urgency. We appreciate that you let us know this happened and we want to make this right. Please contact us at 1-800-926-8689 from 9AM-6PM Monday-Friday.

Mar 30, 2023
d bird
1 out of 5 stars review

What happened

I've been using Bounty forever and something has gone wrong. The paper towels are so thin and non-absorbent. I thought I accidentally bought the wrong towels. The price has gone up and the quality has gone down A LOT. And, now I use more paper towels, which is why I always bought your product.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from The Bounty Team

Thank you for your long-time loyalty and for taking the time to share your experience. We're so sorry that you were disappointed with the pack you bought. Each and every roll goes through tons of quality checks to ensure perfect condition, so we're surprised that you weren't pleased with them. We want to make this right and get you back to using your reliable picker-upper paper towel. Please give us a call at 1-800-566-7252 (M-F 9AM-6PM EST). We look forward to hearing from you.

Feb 28, 2023
Unhappy camper
1 out of 5 stars review

New formulation is terrible

Bounty- Do you know why people were willing to pay a high premium for your paper towels? Because they were worth it. THIS IS NO LONGER THE CASE! I have been using bounty exclusively for 35 years now. The reformulation is a disgrace to your reputation. Cheaply made, Thinner, less absorbent, scratchier. I will no longer purchase your towels. This is ridiculous, go back to your old formulation.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Bounty Team

We can't thank you enough for being part of our Bounty family for over 35 years. Your satisfaction means the most to us, so we have a number of quality checks to ensure you get the best, and are sorry to hear that hasn't been the case. We'd like to reassure you that we're still the paper towel you can rely on, as well as get more information for our Quality Team, so when you have a minute please reach out to us at (800) 926-8689.

Dec 31, 2021
Deab 17
1 out of 5 stars review

Paper towels have changed

Not the pattern or embossing - I'm talking about the quality and absorbency. Bounty used to be the best. Long time customer like so many others here- but will be looking for something else. These are no better than the store brands at a premium price. Disappointed!!

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Bounty Team

We can't begin to thank you enough for your long time loyalty! We have many quality checks to ensure you get your paper towels in the highest possible condition, so we're disappointed to hear that wasn't the case this time. We'd like to reassure you that we're still the quicker picker upper that you've come to love, so when you have a minute, please reach out to us at (800) 777-8337

Nov 3, 2022
TimF
2 out of 5 stars review

different paper towels...what happened?

Bought a 12 pack about 3 months ago and disappointed that this batch feel thin, scratchy and cheap. Believing it to be an anomaly, we since bought 2 more 12 packs....and they are the same cheap, thin and scratchy that was in the first pack we bought. I'm reading the other recent reviews of the same thing. P&G responses refer to each one as a singular instance. It's pretty obvious P&G changed something recently and that something is for the worse. I can't pay the "Bounty" premium for a non-Bounty product. Currently looking for other options.....we miss the old Bounty

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
Jan 12, 2022
Ninn
1 out of 5 stars review

Terrible "Upgrade!"

I've been using Bounty over 20 years, they were the best. These new Bounty paper towels are horrible! I've used store brand paper towels more sturdy than this new product. If you're going to use inferior materials, you need to lower your price to match the quality! What a disappointment!

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Bounty Team

We can't tell you enough how much we appreciate your over 20 years of loyalty! You should always get the very best from the many quality checks we have in place, so we're just as disappointed to hear that hasn't been the case. When you have a chance, please reach out to us at (800) 926-8689, so we can grab more information to help.

Apr 3, 2023
ysmith
1 out of 5 stars review

Disappointed - No Longer a "Quicker Picker Upper"

I have been using Bounty for decades. They are so thin and cheap now. I can't believe you reduced the quality of your product like this. You took away what made you stand above the rest. If you continue down this path, I will be switching to another brand.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from The Bounty Team

We're sorry for any disappointments with our new Select-A-Size Bounty Sheets. Our consumers mean a lot to us, and it saddens us to know your towels aren't measuring up to what you remember. While we have made updates to our Select-A-Size packages, the Bounty quality you love and trust is still the same, and we're glad you let us know you received some that felt thin and cheap. Our Product Quality Team would like to research this to see how we can fix this error and make this right. When you have a chance, call us at 1-800-926-8689, M-F, 9 am-6 pm EST, and we'll be happy to discuss this further.

Oct 5, 2023
Not So Happy
3 out of 5 stars review

Longer Size? No thanks!

I have used Bounty for several years. I loved the Select A Size. The longer ones are just not as confidants for me. We had some of the shorter ones tucked away in our camper and we noticed how much nicer that size is. Got home and we're back to the 'new, longer' size. I guess with the new size, people use more and you sell more. I'll have to check around and see if another company makes the smaller size because it just works better for us and is less for us. Disappointing.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Customer Care

Thank you so much for your review. At Bounty, our goal is to create absorbent paper towels that people love, that includes the sizing of the sheets themselves. We’ll be sharing this feedback with our team, as your loyalty means a lot to us. If you have any other feedback to share, or anything we can help with, you’re welcome to give us a call at (800) 926-8689.

Oct 18, 2022
amy22
2 out of 5 stars review

Select-a-size

I've used only Bounty paper towels for decades and specifically the select-a-size for as long as they've made the product. I opened a new roll today to discover the product has changed and the size has changed which I do not like. It used to fold nicely into a square. No more. Please return to the product that had so many loyal buyers. For now, I'll look for a new product.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Bounty

Your decades-long loyalty to Bounty is greatly appreciated, Amy, and thanks very much for leaving this review. Our manufacturing team works hard to make sure each roll of Bounty gets quality checked so you can get the very best paper towels on the market. We're sorry to learn your recent Select-A-Size purchase didn't meet your expectations, and we'd like to help you to make things right! Please give us a call at (800) 926-8689 when you have a free moment.

Jan 27, 2024
moving on
2 out of 5 stars review

Waste of money

Tired of the rip off. You guys change your sizes so much, YOU can't even keep up with them on your site. I recently purchased rolls that claim to be 2-1/2 the size of regular (which seems to be an arbitrary number to begin with). I can only assume going by your vernacular it would be called a 2 PLUS size. Regardless, you've turned into a joke. Lifetime user . . . but, I'm over it. You're not that special. You'll regret robbing people when they all bail, and they will. People are fed up with being taken advantage of. You'd think with ALL THOSE TREES you plant, you could reduce the price, or are you paying your managers to go out and lovingly water them daily?

Review from bountytowels.ca
Helpful?32ESZUFV8BH315227763215