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Customer reviews for Bounty Select-A-Size 2-Ply Paper Towels, 12 rolls, 120 sheets/roll for
Bounty Select-A-Size 2-Ply Paper Towels, 12 rolls, 120 sheets/roll
4.6 out of 5 stars
stars
9,519 ratings6,066 reviews
  1. 5 stars83% (7,948)
  2. 4 stars8% (748)
  3. 3 stars3% (238)
  4. 2 stars2% (190)
  5. 1 star4% (395)

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Showing 681-690 of 6,066 reviews
Oct 14, 2022
Catherine
1 out of 5 stars
1 out of 5 stars review

Less Absorbent. Flimsier.

I've been a loyal Bounty user for over 20 years. Recently I noticed that they are less absorbent. They're thinner and rougher. They cost more but perform less. I used to spray 2 squirts of cleaner and use a half sheet to wipe the counter and the towel just got damp. Now, the towel gets soaked from the same 2 squirts of cleaner and it begins to shred apart if I continue to wipe another area, something I used to be able to do. Instead, now I have to use 2-3 times what I used to use in order to complete the same task. These paper towels are no longer of value to me, they're not worth buying again. I'm disappointed that Bounty would cheapen their product like this - AND! - charge more money for it. I will not be buying Bounty Paper Towels any more.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Bounty Team

We can't begin to thank you enough for your over 20 years of loyalty, Catherine. Your satisfaction means the most to us, so we make sure to have a number of quality checks to ensure you always get the best. We'd like to get more information to help, as well as share your experience with our Quality Team. When you have some time, please reach out to us at (800) 926-8689.

Mar 10, 2022
Tori
2 out of 5 stars
2 out of 5 stars review

What changed?

I've always loved Bounty paper towels but this last pack I got I've noticed that the quality has decreased dramatically- to the point where I noticed it right away. The towels are stiffer and just feel cheap. I'll continue to use this pack and if this change ends up improving absorption or it's cleaning effectiveness somehow then I'll change my rating, but my first impression of this new product is not great.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Bounty Team

We have many quality checks to ensure you always get the very best, so we're disappointed to hear that wasn't the case here, Tori. We'd like to reassure you that we're still the quicker picker upper you can rely on, as well as grabbing a bit more information for our Quality Team, so when you have a minute, please reach out to us at (800) 926-8689.

Sep 23, 2022
Losing Patience
3 out of 5 stars
3 out of 5 stars review

Select a Size Bounty

We use (might become 'used') a lot of paper towels and have always purchased Bounty for many reasons. We have noticed a poorer quality of paper (feel and thickness) lately but so far this has been more of a textural issue rather than an absorbency issue; however, the absorbency has been an issue at times. We have found that we can no longer cleanly rip off one sheet. The roll just spins or it rips at the 2nd or 3rd sheet. No, we have not changed our towel rack nor how we handle the rolls. We also find that the end piece is glued down so tight that when trying to start the role it always tears the top row and the next layer of paper as well. Some of the sheets splitting mid sheet rather than at the perforated spot.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from The Bounty Team

Thank you for taking the time to describe your recent experience with Bounty. We're very sorry this is happening. Please know that we have many quality checks in place to ensure that your Bounty is in the best possible condition when it leaves the plant. We're sorry this instance doesn't measure up to our standards. We'd like to learn more about your experience for our Quality Team. When you get a moment, please phone us at (800) 926-8689.

Mar 25, 2022
Umar
2 out of 5 stars
2 out of 5 stars review

Substandard product

I have been using Bounty for many years and I have recently noticed a change in the quality of the product. The sheets are thinner and weaker and they tear easily across the sheet instead of breaking along the perforated edges as the older product. Something definitely has changed in the manufacturing process as the product has deteriorated in quality. How unfortunate, but I hope you find this feedback helpful, as intended. Regards Umar

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from The Bounty Team

Umar, we appreciate you taking the time to leave your review. We value your feedback, and take consumer input, just like yours, into account when we make changes or improvements to the products. If you have any questions, or if we can help you further please give us a call at 800-926-8689.

Jun 30, 2023
Unbound
1 out of 5 stars
1 out of 5 stars review

Quality Down, Price Up

I wrapped oour Christmas ornaments with Bounty Paper Towels over 5 years ago. When I re-wrapped some ornaments, the 2022 and 2023 Bounty Paper towels were so much rougher and less thick. No cushion like the older ones. The quality obviously got worse, less product materials and much cheaper results.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Customer Care

We're sorry to hear this, Bob! Be assured this is not typical, and we'd like a chance to look into this further. We apologize for this experience with our paper towels, and our Bounty team is aware of a quality issue that may be impacting your recent experience with our product. This issue does not meet our high-quality standards, and we're implementing immediate interventions to address product quality outages and corrective actions with the highest urgency. We take your feedback seriously and appreciate you letting us know this happened, and we want to offer you appeasement to make this right and have Quality Assurance review your details. Please call us at 1-800-926-8689, M-F, 9 AM to 6 PM EST, to discuss this further.

Mar 10, 2023
Julieg
1 out of 5 stars
1 out of 5 stars review

Significant decrease in quality

What a disappointment I had when opening a new package of paper towels this week. I immediately noticed the texture change & that they are thinner. After a few uses I also see the overall quality has changed. Get them wet and right away you experience the towel coming apart in layers. I'm sorry that I have a big package of these crummy towels now. I guess they'll become garage towels. Decades of consistently using a product and now I'm forced to look for an alternative. I changed to Bounty 20+ years ago for the strength, thickness & durability. Now I'll leave Bounty due to its weakness, being thin & having no durability. :(

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Bounty Team

Your loyalty for over 20 years means the most to us, Julie. Since your satisfaction is so important we have many quality checks to ensure you get the best, and we're sorry to hear that wasn't the case this time. We'd like to reassure you that we're still the quicker picker upper you can rely on, as well as get more information for our Quality Team, so when you have time please reach out to us at (800) 926-8689.

Feb 19, 2024
NinaM
4 out of 5 stars
4 out of 5 stars review

I can't keep track of these sizes..

To preface, Bounty is my paper towel of choice. Hands down one of the best, most absorbent products on the market. The problem I'm having is understanding the size differences and accessibility to larger rolls. For comparison on your site, you list roll sizes: Regular, Double, Triple, Triple Plus, and Mega However I've seen additional rolls in-store and online (including your drop down menu after clicking "Buy Now") such as: Huge, Family, Double Plus, "Enourmous", Advanced Plus? What are the actual differences? I find myself aimlessly purchasing randomized sizes based on what's available in my local grocery store vs having an actual understanding of what it is I'm purchasing. I wouldn't have thought I needed an algebraic formula to figure this out. I'd appreciate a little more transparency regarding your product sizes, but appreciate the consistency of the product itself. Thanks!

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
Feb 4, 2023
Joedan327
1 out of 5 stars
1 out of 5 stars review

Lost another loyal customer!

For the last 25 years the Only paper towel that was allowed in our home was Bounty and it saddens me to say but after this last batch is gone we will never have Bounty in her home again. Even though I knew it couldn't be possible I thought maybe we just got a bad batch but then I went to the website to see if there were changes made because these towels were so different and disappointing and I started reading the reviews. All of the complaints that other purchasers spoke of are the same as ours. Then with your replies you tell one reviewer that you haven't made any changes while telling another that you have made changes, well it's evident that you have changed the product and not for the better. I didn't mind paying more money for the quality that we got with your paper towels but I can get your new product at a much cheaper price so unfortunately we will be switching brands. So many items have changed or cheapened over the years but we knew with Bounty we were always getting a great product, it's disappointing that now even Bounty has let us down. I know for a fact you have lost a lot of business because of this and I guarantee you will continue losing customers so if this bothers you at all you will go back to producing the old product that kept loyal customers coming back for decades.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Bounty Team

We can't thank you enough for the over 25 years with us. Your satisfaction means the absolute most to us, so we have a number of quality checks to ensure you get those same great paper towels that you've always gotten. We're sorry to hear that wasn't the case this time and we'd like to reassure you that we're still the quicker picker upper you can rely on, as well as get more information for our Quality Team. When you have a minute, please reach out to us at (800) 926-8689.

Jun 13, 2024
Stuckmeyer
1 out of 5 stars
1 out of 5 stars review

Lesser than the original product

I remember when bounty actually was absorbent. Napkins too! These past few years their softness and absorbency is a stiffer and and less efficient product. Much more like an inferior generic brand. And the cost is outrageous! What happened to your quality???

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Customer Care

We're sorry to hear that you feel this way. We can assure you that both our paper towels and napkins go through many quality checks to ensure that you can get the best possible results with them. We'd like to mention that our paper towels were last updated in 2023, and now deliver an improved absorbency and clothlike look and texture to enable messes to be picked up more quickly & completely. As well, we haven't made any recent changes to our napkins. We'll be sure to share your comments with the rest of our team, and we'd also like to learn more about your experience. When you have a chance, please give us a call at (800) 926-8689.

Dec 15, 2022
Jt23
1 out of 5 stars
1 out of 5 stars review

Just be honest

So disappointed with the obvious changes in bounty paper towels. No longer the same quality and not worth the price. I think they are skipping a few layers in a classic shrinkflation move. Wouldn't have purchased 2 big packages recently had I realized.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Bounty Team

We have many quality checks to ensure you always get the absolute best, so we're sorry to hear that wasn't the case this time. We'd like to reassure you that we're still the quicker picker upper you can rely on, so when you have some time, please reach out to us at (800) 926-8689.