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Customer reviews for Bounty Select-A-Size 2-Ply Paper Towels, 12 rolls, 120 sheets/roll for
Bounty Select-A-Size 2-Ply Paper Towels, 12 rolls, 120 sheets/roll
4.6 out of 5 stars
stars
9,519 ratings6,066 reviews
  1. 5 stars83% (7,948)
  2. 4 stars8% (748)
  3. 3 stars3% (238)
  4. 2 stars2% (190)
  5. 1 star4% (395)

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Showing 631-640 of 6,066 reviews
Oct 10, 2021
Elle
2 out of 5 stars
2 out of 5 stars review

Quality decline

I have used Bounty paper towels exclusively for 15 years because they were always the softest and most absorbent. The new package we purchased is rough, doesn't tear cleanly, has a different texture, and is half as absorbent. Unfortunately I will be switching to another brand until Bounty is back to what it used to be. Very disappointed.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Bounty Team

We can't thank you enough for your over 15 years with us, Elle. As you know, this isn't the quality you should expect from Bounty. When you have a chance, please reach out to us at (800) 926-8689, and we'll get more information to help.

Feb 19, 2023
CMK2022
1 out of 5 stars
1 out of 5 stars review

Horrible Change in Quality

I have been using the same Bounty Select-a-Size paper towels for my entire life (my mom uses them, too!) and the new version of Bounty sucks. I noticed immediately when I opened the package that the paper towels were not the same -- they are rougher. They are also not as absorbent. I will not continue to pay the same price for this new downgraded quality paper towel. Generic grocery store and drug store brands now make paper towels that are very close to how Bounty used to be. I'm happy to give them my money in the future instead. Extremely disappointing, Bounty.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from The Bounty Team

Our new texture is more absorbent and stronger than ever, we're so sorry to learn your most recent pack must have rolled right past its last Quality Check. From your description, we're sure our team members would have pulled your pack from the shipping line, since it may not be at the standard we expect. We'll be sure to pass your message along to our team, and we hope you'll give us another chance, call 1 (800) 926-8689, any Monday through Friday, from 9 AM to 6 PM, EST. We hope to talk further with you soon.

Jan 27, 2024
dee27
3 out of 5 stars
3 out of 5 stars review

Not up to par

Have been using the Bounty Select-A-Size for years and have preferred Bounty over store brands because of the superior absorbency. However, I recently purchased a large package of Bounty Advanced, Select-A-Size, Longer Sheets. It was higher in price, not as thick, not absorbent, and no better than store brands. Very disappointed in quality.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Customer Care

We appreciate your long-time loyalty and that you took the time to share your recent Bounty experience with us. We apologize for this experience with our paper towel. Our Bounty team is aware of a quality issue that may be impacting your recent experience with our product. This issue does not meet our high-quality standards and our Bounty team is implementing immediate interventions to address product quality outages. We are taking your feedback seriously and are implementing corrective actions with the highest urgency. We appreciate that you let us know this happened and we want to make this right. Please contact us at 1-800-926-8689 from 9AM-6PM Monday-Friday.

Mar 2, 2024
debracadabra
2 out of 5 stars
2 out of 5 stars review

Select-a-Size perforation issues

The last SEVERAL packages I purchased of the Select-a-Size towels have consistently had quality control issues. The towels have been very difficult to tear cleanly. I will plan to purchase the regular ones in the future and cut them in half, which will be easier. Very disappointing!

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Customer Care

Thank you for taking the time to share your recent experience with us, Debra. A less than perfect package of Bounty should never arrive in our consumers' hands. We have a lot of processes in place to ensure the quality of Bounty, but it sounds like this one is not up to standard. We'd like to gather some information for our Quality Assurance Team and also try to make this experience up to you. Please give us a call at (800) 926-8689.

Sep 2, 2022
Dr Bounty User Engineer
2 out of 5 stars
2 out of 5 stars review

Loyal Bounty Customer disappointed in new pattern and texture

I've only purchase and use Bounty for my paper towels. Not only were they durable, but also soft enough for the paper towels to be used in many different applications. This recent change to the patter and texture made me go onto this website and write a review. I have not written a review good or bad for anything (product or a restaurant, etc.) in over a decade. Please change Bounty to how it was before with the original pattern and texture. Performance was perfect for many uses cases. While this new pattern/texture may have improved performance in some cases, it limits how expansive Bounty can be used for many applications. About me: I have a sweatshirt with a Bounty graphic logo on it because I loved Bounty so much, and I also have a Ph.D in engineering. Please change it back.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
Mar 10, 2022
Tori
2 out of 5 stars
2 out of 5 stars review

What changed?

I've always loved Bounty paper towels but this last pack I got I've noticed that the quality has decreased dramatically- to the point where I noticed it right away. The towels are stiffer and just feel cheap. I'll continue to use this pack and if this change ends up improving absorption or it's cleaning effectiveness somehow then I'll change my rating, but my first impression of this new product is not great.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Bounty Team

We have many quality checks to ensure you always get the very best, so we're disappointed to hear that wasn't the case here, Tori. We'd like to reassure you that we're still the quicker picker upper you can rely on, as well as grabbing a bit more information for our Quality Team, so when you have a minute, please reach out to us at (800) 926-8689.

Mar 10, 2023
Julieg
1 out of 5 stars
1 out of 5 stars review

Significant decrease in quality

What a disappointment I had when opening a new package of paper towels this week. I immediately noticed the texture change & that they are thinner. After a few uses I also see the overall quality has changed. Get them wet and right away you experience the towel coming apart in layers. I'm sorry that I have a big package of these crummy towels now. I guess they'll become garage towels. Decades of consistently using a product and now I'm forced to look for an alternative. I changed to Bounty 20+ years ago for the strength, thickness & durability. Now I'll leave Bounty due to its weakness, being thin & having no durability. :(

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Bounty Team

Your loyalty for over 20 years means the most to us, Julie. Since your satisfaction is so important we have many quality checks to ensure you get the best, and we're sorry to hear that wasn't the case this time. We'd like to reassure you that we're still the quicker picker upper you can rely on, as well as get more information for our Quality Team, so when you have time please reach out to us at (800) 926-8689.

Mar 25, 2022
Umar
2 out of 5 stars
2 out of 5 stars review

Substandard product

I have been using Bounty for many years and I have recently noticed a change in the quality of the product. The sheets are thinner and weaker and they tear easily across the sheet instead of breaking along the perforated edges as the older product. Something definitely has changed in the manufacturing process as the product has deteriorated in quality. How unfortunate, but I hope you find this feedback helpful, as intended. Regards Umar

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from The Bounty Team

Umar, we appreciate you taking the time to leave your review. We value your feedback, and take consumer input, just like yours, into account when we make changes or improvements to the products. If you have any questions, or if we can help you further please give us a call at 800-926-8689.

Dec 15, 2022
Jt23
1 out of 5 stars
1 out of 5 stars review

Just be honest

So disappointed with the obvious changes in bounty paper towels. No longer the same quality and not worth the price. I think they are skipping a few layers in a classic shrinkflation move. Wouldn't have purchased 2 big packages recently had I realized.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Bounty Team

We have many quality checks to ensure you always get the absolute best, so we're sorry to hear that wasn't the case this time. We'd like to reassure you that we're still the quicker picker upper you can rely on, so when you have some time, please reach out to us at (800) 926-8689.

Mar 1, 2022
Messy12day
1 out of 5 stars
1 out of 5 stars review

Bounty, why? UNDO the recent changes!

In our most recent deliveries of the product, we have noticed a significant difference in the product—these are not the paper towels we know and want; it is an inferior quality. I have been a loyal Bounty customer for years, due to the superior absorption of the product and liking the simple select a size features (no prints, please!) Cheap paper towels are in a waste of money. Viva is too thick for most uses. Bounty was the perfect option. Now it feels just like the other cheap, thin options.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from The Bounty Team

Your loyalty certainly means the world to us, and we're sorry to hear that you feel this way. We do value feedback such as this, and we'll be passing your comments along to the rest of our team. We can assure you that our paper towels go through many quality checks to ensure that you can enjoy great absorbency and strength with them. We did update this product in February 2021, and this was to upgrade our paper towels to trap and lock messes even faster than before. We'd be happy to learn more about your experience. When you're able, please give us a call at (800) 926-8689.