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Customer reviews for Bounty Select-A-Size 2-Ply Paper Towels, 12 rolls, 120 sheets/roll for
Bounty Select-A-Size 2-Ply Paper Towels, 12 rolls, 120 sheets/roll
4.6 out of 5 stars
stars
9,519 ratings6,066 reviews
  1. 5 stars83% (7,948)
  2. 4 stars8% (748)
  3. 3 stars3% (238)
  4. 2 stars2% (190)
  5. 1 star4% (395)

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Showing 611-620 of 6,066 reviews
Oct 18, 2022
amy22
2 out of 5 stars
2 out of 5 stars review

Select-a-size

I've used only Bounty paper towels for decades and specifically the select-a-size for as long as they've made the product. I opened a new roll today to discover the product has changed and the size has changed which I do not like. It used to fold nicely into a square. No more. Please return to the product that had so many loyal buyers. For now, I'll look for a new product.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Bounty

Your decades-long loyalty to Bounty is greatly appreciated, Amy, and thanks very much for leaving this review. Our manufacturing team works hard to make sure each roll of Bounty gets quality checked so you can get the very best paper towels on the market. We're sorry to learn your recent Select-A-Size purchase didn't meet your expectations, and we'd like to help you to make things right! Please give us a call at (800) 926-8689 when you have a free moment.

Sep 22, 2022
Yikes
1 out of 5 stars
1 out of 5 stars review

Bad

The most recent pack of select-a-size triple rolls I purchased is terrible quality. Like other reviewers, paper towels are one of the few products I insisted on keeping with one brand, Bounty, for the high quality. I'm not sure what prompted the changes in the paper towels, but the two ply's are completely separated before you even tear the towel off the roll. The towel is thin and the texture is scratchy. Generic paper towels are completely horrible, which is why we insisted on keeping with Bounty, but, WOW, bad quality.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Bounty

Yikes, thanks for leaving your review. We're very sorry to learn about your recent experience with Bounty Select-A-Size. Please know that we rigorously evaluate our paper towels to ensure top quality and performance, so your feedback is taken seriously and will be shared with our Quality Assurance Team. If you wouldn't mind giving us a call at (800) 926-8689, we'd like to gather some additional details and help you out!

Oct 18, 2021
kaia
1 out of 5 stars
1 out of 5 stars review

just not the same :(

my family has used bounty ever since I can remember... my mom always bought and since I have always as well. its been the best and would never buy anything else... until now unfortunately. everything has changed about it. quality isn't even half to what it used to be... rough and scratchy, feels cheap. AND the size is smaller!! I just so happen to have an old sheet and the new ones are at least an inch smaller in size. its not like the price has gone down in any of these changes so to me- just not worth it. such a bummer.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Bounty Team

We couldn't be happier to have your family a part of ours, Kaia. We want to assure you that Bounty is still the quality quicker picker upper that you've grown to trust throughout the years. When you have a little free time, please reach out to us at (800) 926-8689, and we'll get more information to best help.

Sep 6, 2023
MaxieMax
1 out of 5 stars
1 out of 5 stars review

Post Covid Quality

I have been a Bounty lover for 2 decades. I stockpiled the product at the onset of the pandemic. I have slowly begun replenishing my supply and I am fortunate not to have purchased too many. The turn-in quality caught me by surprise. I used to wash my dishes and then clean my counters with the same Bounty sheet. I have noticed that the sheet has already begun disintegrating before I'm done washing 6 small items. I am switching to another brand to give them a chance. I'm saddened to go but with the cost increase and quality decrease, I can no longer afford wasteful spending :(

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Customer Care

We certainly appreciate your loyalty to Bounty over the years, and we're sorry to hear that you feel this way. We can assure you that our paper towels go through strict quality checks to ensure that they reach you in the best possible condition. We'd like to mention that in February 2023, we upgraded our paper towels so that they deliver improved absorbency. They have a clothlike look and texture to enable messes to be picked up more quickly & completely. We'll be sure to share your feedback with the rest of our team, and we'd also like to learn more about your experience. When you have a chance, please give us a call at (800) 926-8689.

Apr 19, 2022
Rowaluser
2 out of 5 stars
2 out of 5 stars review

Inferior paper towel compared to years of previous Bounty purchases

The quality of my latest Bounty purchase was so poor, I had to go find the package to be sure I had not accidentally bought another low quality brand. But the UPC is 3700066541, which should be correct. I suspect it may have been a packaging issue as they are not embossed with the name ‘Bounty' on the paper towels. I mean they were so weak, I suspect they were supposed to be packaged as another lower quality brand towel. Very disappointed.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from The Bounty Team

We're sorry this happened to you. Please know that we have many quality steps in place to make sure that your Bounty paper towels leave the plant in the best possible condition. We're sorry this instance didn't measure up to our standards. We'd like to look into this further for our Quality Team. When you get a moment, please call us at (800) 926-8689. We're here to help you.

Jan 12, 2023
Vi646
1 out of 5 stars
1 out of 5 stars review

Noticeable drop in quality

I've been a Bounty user for decades because of the quality - durability, absorbency, etc. The last batch of paper towels we bought are significantly lower quality which is very disappointing. We find that they don't tear easily off the roll (not as thick) and don't stand up as well as before. Then in a local store today I saw a product called “Bounty Plus” - so now I'm wondering if this is just your strategy to get customers to pay more to get the quality we expect??

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Bounty

Thanks for leaving your review; your decades long loyalty to Bounty is very much appreciated! Our towels all get quality-checked many times before we ship them to stores, so we're sorry to learn your recent batch of Select-A-Size sheets didn't meet your and our expectations. As to your question, Bounty Plus Select-a-Size sheets are longer (7.1”) than our other Select-A-Size sheets (5.9”). Also, Bounty Plus is our most absorbent Select-A-Size paper towel compared to our other SAS versions. Although final shelf prices are determined by retailers, the price of Bounty Plus might be higher because of those reasons. We'd be happy to help you while gathering more information on your SAS package for our Quality Assurance Team. Please give us a call during normal business hours at (800) 926-8689.

Mar 16, 2023
Dawn P
1 out of 5 stars
1 out of 5 stars review

Terrible quality for too much money

We just got a new bulk pack from our local wholesale store. I am mediately noticed the change and paper towel quality when I pulled one off of the role. They're rough and very thin. They are not as absorbent and are clearly of a lesser quality than they used to be. If I wanted cheap store-brand paper towels, I would, at least, rather pay store-brand prices for them. We've been buying nothing but Bounty for the last 20 years and that changes now.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from Bounty Team

Your satisfaction means the most to us, so we have many quality checks to ensure you always get the best. We'd like to reassure you that we're still the quicker picker upper you've known for the last 20 years, as well as getting more information for our Quality Team, so when you have time please reach out to us at (800) 926-8689.

Jan 7, 2022
Cas1024
1 out of 5 stars
1 out of 5 stars review

Used to be great-no longer true

My recent experiences with the quality of Bounty paper towels have been anything but “the quicker picker upper”. The quality has obviously changed recently. They are thin and stiff. They are not as absorbent as they used to be. I can't even tear one off the roll without it ripping. Whatever was done to the quality needs to be undone. I pay a premium price for Bounty and expect a premium product.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from The Bounty Team

We have many quality checks in place to ensure our paper towels reach you in the best possible condition, so we're sorry to hear this. We do value feedback such as this, and we'll be passing your comments along to the rest of our team. We'd like to mention that we last updated these paper towels in February 2021, so now they trap and lock messes even faster. They also feature a new emboss. We'd be happy to learn more about your experience, so please give us a call at (800) 926-8689 when you have a chance.

Mar 13, 2021
Motorman
3 out of 5 stars
3 out of 5 stars review

fading quality

I've been using Bounty exclusively for years as the benchmark for paper towels. But lately they seem to have deteriorated in quality. They have noticeably less absorbency and strength, and they don't tear off cleanly anymore. Not sure why, but this decline in product performance makes me want to shop around.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from The Bounty Team

Our products go through many quality checks to make sure they reach you in the best possible condition, so we're disappointed to hear about this! Your loyalty is very important to us, so we'd like to gather more details off of your recent pack so we can get you back to the paper towel you have come to expect. Please give us a call at (800) 926-8689 when you have a moment!

Aug 23, 2022
PlymouthPam
1 out of 5 stars
1 out of 5 stars review

Very disappointed in the product change

I am a long time and very loyal Bounty paper towel user, well, I was ... until this week when I opened my new Bounty paper towels and discovered that they had changed dramatically. The new ones are absolutely horrible. They barely soak up liquid, they get wet in 2 wipes and stay wet and don't dry. I am returning my club pack today and will be forced to try other brands. This wasn't a slight product change, this was a massive product change ... someone made a grave product decision at your company.

Review from bountytowels.com
Helpful?32ESZUFV8BH315227763215
reply from The Bounty Team

We're devastated to learn your last club pack of Bounty let you down, Pam. Rest assured, any changes we've made to our towels have been upgrades, improving the absorbency and strength of our paper towels. We truly hope you'll give us a call, before you take that pack back; we want to learn more about it and contact our Quality Team, since they go to great lengths in our factories, making sure all rolls meet our high standards. We're by our phones Mondays through Fridays, from 9 AM to 6 PM, EST. Just bring your pack, and pick up your phone; dial 1 (800) 926-8689 and get ready to receive help.