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Customer reviews for Shark PowerDetect NeverTouch Pro Robot Vacuum and Mop with Self-Empty, Self-Refill, and NeverStuck Technology for
Shark PowerDetect NeverTouch Pro Robot Vacuum and Mop with Self-Empty, Self-Refill, and NeverStuck Technology
3.8 out of 5 stars
stars
144 ratings144 reviews
  1. 5 stars55% (79)
  2. 4 stars17% (24)
  3. 3 stars6% (8)
  4. 2 stars3% (5)
  5. 1 star19% (28)

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Showing 61-70 of 144 reviews
May 4, 2025
Reviewer name: Chris
1 out of 5 stars
1 out of 5 stars review

Destroyed my flooring

Base leaks water. Has destroyed my flooring. Only ever used the recommended solution and water in the tank.

Review from sharkninja.com
Helpful?7H5F9YZABOPZ15219458937
reply from SharkNinja

Hello Chris, Thank you for taking the time to leave a review. We're so sorry to hear that your Shark Robot damaged your flooring. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean

Feb 25, 2026
Reviewer name: Lilly Shark
5 out of 5 stars
5 out of 5 stars review

Great job!

My robot vacuum stopped working and Shark sent me a brand new one to replace it! It seems to be running perfectly! It vacuum s & mops I love I!

Review from sharkninja.com
Helpful?7H5F9YZABOPZ15219458937
Mar 24, 2026
Reviewer name: Yonnie
1 out of 5 stars
1 out of 5 stars review

Was good for a couple months

Garbage, does not wet mop after only 3 months. Always used distilled water. The robot will also randomly blink orange and go max speed into the wall.

Review from sharkninja.ca
Helpful?7H5F9YZABOPZ15219458937
Dec 7, 2024
Reviewer name: marianaj56_4402
5 out of 5 stars
5 out of 5 stars review

Such an amazing product!!

[This review was collected as part of a promotion.] I was sent this product and I really enjoyed it you connect it to your phone and it starts to clean the place I love how much time it saves me when I am busy and don’t have much time.

Review from influenster.com
Helpful?7H5F9YZABOPZ15219458937
Mar 19, 2025
Reviewer name: Nancy H
1 out of 5 stars
1 out of 5 stars review

Worse Machine

The worse vaccum not cleaning all the spot and the mop do nothing just spride the dirt every where . Too expensive for nothing . I am not recomandef for any one .

Helpful?7H5F9YZABOPZ15219458937
reply from SharkNinja Product Expert

Hello Nancy,Thanks for sharing your review.We're sorry to know that your Shark Robot Vacuum does not clean as expected, as it spreads the dirt everywhere. We understand how disappointing this can be. Please reach out to our team by phone at 1-888-228-5531; we'd be happy to look into this for you.Kind regards,Shark Clean

Dec 2, 2024
Reviewer name: laurenprobeauty_2398
4 out of 5 stars
4 out of 5 stars review

Good

[This review was collected as part of a promotion.] Vacuum works well, not a huge fan of electronic home items as I don’t trust them as they listen into people’s private conversations same with Alexa etc. but this vacuum does the job.

Review from influenster.com
Helpful?7H5F9YZABOPZ15219458937
Jan 10, 2026
Reviewer name: Misty the Mop
5 out of 5 stars
5 out of 5 stars review

Mom loves it

Bought it for my mother, to free up more of her time to care for my father. She reports that it is louder than her other Sharks, but it mops wonderfully.

Review from sharkninja.com
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Oct 21, 2025
Reviewer name: Crappiest shark yet
1 out of 5 stars
1 out of 5 stars review

It's junk with nobody to help.

Never returns to dock on its own. It finds the base and trys but just makes alot of noise the error. The base has started leaking. I've tried getting ahold of support with no luck.

Review from sharkninja.com
Helpful?7H5F9YZABOPZ15219458937
reply from SharkNinja

Hi there, Thank you for sharing your experience. We’re truly disappointed to hear that your PowerDetect 2-in-1 Robot is having trouble docking and that the base has started leaking. That’s certainly not the performance we expect from our products, and we understand how frustrating it must be—especially when you’ve had difficulty reaching support. We’d love the opportunity to make this right. Please try contacting our Customer Care team by phone at 1-888-228-5531 and we’ll do our best to assist you promptly and thoroughly. Warm regards, Shark Clean US

Nov 19, 2025
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Won't mop

I've had this for a few weeks and it doesn't do a good job. It never completes a mopping session and struggles to get back onto the dock after trying to mop

Review from sharkninja.com
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Nov 28, 2025
Reviewer name: Brett1
2 out of 5 stars
2 out of 5 stars review

Rough setup

New brushes will not go on and the entire setup has too many additional pieces to keep up with an replace. They do not have any of the replacement parts easy to find

Review from sharkninja.com
Helpful?7H5F9YZABOPZ15219458937