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Customer reviews for Shark PowerDetect NeverTouch Pro Robot Vacuum and Mop with Self-Empty, Self-Refill, and NeverStuck Technology for
Shark PowerDetect NeverTouch Pro Robot Vacuum and Mop with Self-Empty, Self-Refill, and NeverStuck Technology
3.9 out of 5 stars
stars141 ratings141 reviews
  1. 5 stars56% (79)
  2. 4 stars16% (23)
  3. 3 stars6% (8)
  4. 2 stars3% (4)
  5. 1 star19% (27)

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Showing 1-10 of 141 reviews
Oct 19, 2025
Lucy2
5 out of 5 stars review

A very smart efficient robot

We have enjoyed the benefits of the Robot vacuum and since we love it so much. We decided to upgrade to the vac and mop. It’s amazing, it does clean well. It goes well over floor variations. And once mapped it takes care of every groove and hard to reach places under the beds. It is pretty low maintenance. It let us know when we need to clean the brushes , empty canister, etc.

Review from sharkninja.com
Helpful?7H5F9YZABOPZ15219458937
Sep 27, 2025
Kels722
5 out of 5 stars review

Time in our day back!

This has been the best vacuum and mop I have ever purchased! We use it daily and have a schedule set for while we are sleeping. It has helped manage keeping the floors clean with two dogs and a baby and we have kept our sanity! Our favorite feature has been spot cleaning when messes occur. Would purchase again!

Review from sharkninja.com
Helpful?7H5F9YZABOPZ15219458937
Apr 28, 2026
Dsnow85
5 out of 5 stars review

Worth the money

I had a lesser model that needed a warranty repair and shark replaced it with this upgraded model. We love the added versatility and it does a great job

Review from sharkninja.com
Helpful?7H5F9YZABOPZ15219458937
Sep 3, 2025
kevinh29_5385
4 out of 5 stars review

Convenient for organized homes

[This review was collected as part of a promotion.] I received this product in exchange for an honest review. Super cool little machine that is more intuitive than expected. Solid battery life, a functional app, and relatively quiet during operation makes this a good buy. You need to make sure that your floors aren't cluttered, though. That will take away from the effectiveness of the machine mapping out your home. Does what it says it will, and for that, I'm content

Review from influenster.com
Helpful?7H5F9YZABOPZ15219458937
Jan 2, 2026
Evan
3 out of 5 stars review

Verified Purchase

It works OK

I have been using this for a couple months. It does a good job of mapping and going where it is supposed to go. It did forget its map once (maybe after an update) but it made a better map the second time. I have to remove it from the dock regularly to clean all off the sensors, in my opinion it is not a low maintenance machine. I do this usually more than once a week if I don't it will come out of it's dock spin around and return to the dock. Dog fur often gets stuck where dirt enters the bin, the vacuum does not recognize this as a result it will continue on its path leaving clumps of fur and dirt around the house. It works better if I send it to clean 1 room each outing. From my experience I would not recommend this vacuum to a home with pets, at least not ones that shed. The mopping feature does work. It needs to be sent to one area at a time, it will return to the base for water however by the time it recognizes that it needs water the pad is already dry and has stopped cleaning. Same as with vacuuming I just send it to mop one area at a time. We have laminate and tile so I don't know how it works on carpet. Overall it is ok for light cleaning. If your floors actually get dirty it is not effective and easier to take care of it yourself.

Review from Shark Ninja
Helpful?7H5F9YZABOPZ15219458937
Nov 28, 2025
Taffy
1 out of 5 stars review

Verified Purchase

Disappointed

I return it after a few days. I found it to be to complicated to use. The mapping is a pain. Sorry I have used a robot vacuum for years no problem. The app is useless. Sorry I was so excited to buy it, but so disappointed I had to return it.

Review from Shark Ninja
Helpful?7H5F9YZABOPZ15219458937
Oct 19, 2025
EchoM
1 out of 5 stars review

What a joke!

This is my second shark power detect 2 in 1 in less than 6 mi this. I have had my replacement shark for 2 weeks and it is already having multiple issues. It will no longer mop, it throws multiple error codes back to back when it is not running, it will not pick up any dirt nor debris when vacuuming, and it only left a map of what it cleaned for 1 day. I unfortunately have learned that this product is absolutely worthless.

Review from sharkninja.com
Helpful?7H5F9YZABOPZ15219458937
reply from SharkNinja

Hi Echo, Thank you for sharing your experience. We’re truly sorry to hear about the repeated issues you’ve encountered with your PowerDetect 2-in-1 Robot Vacuum. That’s certainly not the experience we want for our customers,especially after replacing the unit and still facing challenges. We’ve shared your concerns with our product and support teams to help improve reliability and user experience moving forward. We’d love the opportunity to make this right and help troubleshoot the issues you’re experiencing. Please reach out to our Customer Service team at1-888-228-5531 with your product details, and we’ll do our best to assist you. Thank you again for your honest review and for giving Shark another try. Warm regards, Shark Clean US

Nov 9, 2025
SharkisJunk
1 out of 5 stars review

It will leak and ruin your floors

I purchased this and the base leaked and ruined my wood floors. Shark replaced it and it leaked and ruined my wood floors again. It forgets the map as well and only cleans a small area. I’ve gone through all the troubleshooting and nothing works. It’s just junk.

Review from sharkninja.com
Helpful?7H5F9YZABOPZ15219458937
reply from SharkNinja

Hello there, Thank you for taking the time to leave a review. We're so sorry to hear that you were having trouble with your Shark Robot Vacuum. We understand how frustrating it must be to have the same issue occur twice with the same unit. This is not the experience we wish for our customers to have, and we would like to take this opportunity to make things right. Please contact our team at 1-888-228-5531, we'd be happy to look into this for you. We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET. Kind Regards, Shark Clean

Apr 30, 2026
Cinderella 2
1 out of 5 stars review

Junk

I would give this zero stars if I could. I am on my 3rd machine. They refuse to give me back my money. They just keep sending me these junky machines. I originally purchased the model above this and was sent this as a replacement because they were out of the one I originally purchased. This stupid machine just spins in a circle and cannot find the base. There are no obstructions around the base for it to not go back to the base. I have reset it to factory, deleted it from the app, reinstalled it and remapped it. It still does the same thing. I do not recommend this product. All the 5 star reviews are influencers.

Review from sharkninja.com
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Oct 8, 2025
Nathan4810
1 out of 5 stars review

Not a good purchase.

I’ve owned various robot vacuums and mops over the years. This is, by far, the worst. My floors actually look worse after running it, because it spits out little piles of debris every time the back end lifts up and sets back down (I think this is the “never stuck” feature. I don’t even know. It’s not stuck on anything. The back end randomly pops up and down, leaving piles of dirt and dog hair everywhere). The floors also look dull after mopping. My previous robot mop (different brand) left the floors very shiny. I think this is more related to the cleaning fluid you have to buy tho.

Review from Shark Ninja
Helpful?7H5F9YZABOPZ15219458937
reply from SharkNinja

Hi Nathan, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Shark is having trouble picking up debris and the mopping feature is not working as it should. We understand how frustrating this must be, and we want to help make things right. We kindly invite you to reach out to our Customer Service team at 1-855-520-7816. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Clean CA.