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Customer reviews for Shark PowerDetect NeverTouch Pro Robot Vacuum and Mop with Self-Empty, Self-Refill, and NeverStuck Technology for
Shark PowerDetect NeverTouch Pro Robot Vacuum and Mop with Self-Empty, Self-Refill, and NeverStuck Technology
3.9 out of 5 stars
stars141 ratings141 reviews
  1. 5 stars56% (79)
  2. 4 stars16% (23)
  3. 3 stars6% (8)
  4. 2 stars3% (4)
  5. 1 star19% (27)

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Showing 31-40 of 141 reviews
Jul 20, 2025
Patti67
5 out of 5 stars review

Great features

I upgraded from the Shark IQ Robot vacuum. I'm so glad I did. Performance is top notch. Does exactly what it says. No regrets here. I named her Rosie ll.

Review from sharkninja.com
Helpful?7H5F9YZABOPZ15219458937
Aug 4, 2025
Clayton
1 out of 5 stars review

Junk do not buy

Junk do not recommend got mine used it for like 3 months and it’s saying error code 9/ dust cup error everything is clean and in good shape sensors are junk or something for a 600dollar vacuum ill stick to my corded ones thank you

Review from sharkninja.com
Helpful?7H5F9YZABOPZ15219458937
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you're having trouble with your Shark PowerDetect Robot Vacuum. We will absolutely share the feedback you’ve provided with the relevant teams for review. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product. Kind regards, Shark Clean

Aug 20, 2025
aketzalir_5428
4 out of 5 stars review

Not too bad

[This review was collected as part of a promotion.] I'm very surprised at how much it doesn't make a whole lot of noise! The cleaning performance can be a little bit better but it does the job. Battery life goes a long way

Review from influenster.com
Helpful?7H5F9YZABOPZ15219458937
Mar 24, 2026
Yonnie
1 out of 5 stars review

Was good for a couple months

Garbage, does not wet mop after only 3 months. Always used distilled water. The robot will also randomly blink orange and go max speed into the wall.

Review from Shark Ninja
Helpful?7H5F9YZABOPZ15219458937
Jul 11, 2025
minocentini
5 out of 5 stars review

AMAZING!!

Life is so much easier with my new Sharkira 😩 I have two cats, and being able to schedule a time, everyday, to keep their place clean, is as good for us as for them. Also, so much easier to keep the house clean the whole week!!

Review from sharkninja.com
Helpful?7H5F9YZABOPZ15219458937
Apr 4, 2025
Marinesheriff
5 out of 5 stars review

Great addition to the household

I’ve had the shark vacuum for a couple of weeks, and I’m not disappointed with the product. It does a great job mopping and vacuuming the floor. Little pricey, but worth the cost

Review from sharkninja.com
Helpful?7H5F9YZABOPZ15219458937
Nov 19, 2025
Anonymous
1 out of 5 stars review

Won't mop

I've had this for a few weeks and it doesn't do a good job. It never completes a mopping session and struggles to get back onto the dock after trying to mop

Review from sharkninja.com
Helpful?7H5F9YZABOPZ15219458937
Nov 28, 2025
Brett1
2 out of 5 stars review

Rough setup

New brushes will not go on and the entire setup has too many additional pieces to keep up with an replace. They do not have any of the replacement parts easy to find

Review from sharkninja.com
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Oct 21, 2025
Crappiest shark yet
1 out of 5 stars review

It's junk with nobody to help.

Never returns to dock on its own. It finds the base and trys but just makes alot of noise the error. The base has started leaking. I've tried getting ahold of support with no luck.

Review from sharkninja.com
Helpful?7H5F9YZABOPZ15219458937
reply from SharkNinja

Hi there, Thank you for sharing your experience. We’re truly disappointed to hear that your PowerDetect 2-in-1 Robot is having trouble docking and that the base has started leaking. That’s certainly not the performance we expect from our products, and we understand how frustrating it must be—especially when you’ve had difficulty reaching support. We’d love the opportunity to make this right. Please try contacting our Customer Care team by phone at 1-888-228-5531 and we’ll do our best to assist you promptly and thoroughly. Warm regards, Shark Clean US

Dec 5, 2025
Steven
1 out of 5 stars review

Won't dock itself.

Won't dock. As it lowers itself onto the ramp, the wheels start not touching the floor and it won't dock itself. This is only with the mop attachment.

Helpful?7H5F9YZABOPZ15219458937