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Customer reviews for Shark PowerDetect NeverTouch Pro Robot Vacuum and Mop with Self-Empty, Self-Refill, and NeverStuck Technology for
Shark PowerDetect NeverTouch Pro Robot Vacuum and Mop with Self-Empty, Self-Refill, and NeverStuck Technology
3.9 out of 5 stars
stars141 ratings141 reviews
  1. 5 stars56% (79)
  2. 4 stars16% (23)
  3. 3 stars6% (8)
  4. 2 stars3% (4)
  5. 1 star19% (27)

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Showing 41-50 of 141 reviews
Nov 28, 2025
Brett1
2 out of 5 stars review

Rough setup

New brushes will not go on and the entire setup has too many additional pieces to keep up with an replace. They do not have any of the replacement parts easy to find

Review from sharkninja.com
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Dec 18, 2024
Jon is MN
1 out of 5 stars review

Product is good but app might make me return item

I can’t use or start the robot without setting a schedule. I’m not allowed to start or stop it upon request. My app constantly is stuck on a screen that says “cleaning will resumed when recharged. Might take up to three hours” yet my robot is 100% charged. I even turned off recharge and resume feature. I’m hoping an update will fix it. I’d rate the product 5 of 5 stars if the app worked properly. I can’t figure out how to fix this bug. Setting the schedule is the only way to stop and start the robot. The go to dock, find robot and resume buttons are always grey since I set up the robot 4 days ago. If this can be fixed I’d change my review to 5 of 5. The 1 rating is because of how inconvenient this is and is making me consider returning it later this week

Review from sharkninja.com
Helpful?7H5F9YZABOPZ15219458937
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're sorry to hear about your experience with the app for your robot. We will absolutely share your feedback with the relevant teams for consideration on future products. In the meantime, we'd like a chance to assist you with this. Please reach out to our team by phone at 1-888-228-5531. Kind regards, Shark Clean

Jan 5, 2025
Ben97
5 out of 5 stars review

Hands off!

This is my first robot vacuum that mops and self empties. It’s very nice to be able to pick a room to vacuum and mop and it’s done in 20 minutes while my wife and I go on a walk. We also really appreciate the neat vacuum lines it leaves in the carpet. Our home just feels much cleaner with the ability to send the robot on a mission from anywhere and anytime.

Review from sharkninja.com
Helpful?7H5F9YZABOPZ15219458937
Jan 21, 2025
RKSK
3 out of 5 stars review

Good to have, needs some basic stuff to address

Works fine but needs improvement in some key areas. Rooms and plans does not work for more than one level, as exploring keeps only 1 level info and erases when I want to do vacuum or mop in upper floor. This is lot of inconvenience. Without maps it is difficult as we have to be behind supervising. Does scratch area rugs to some extent as it tries to skip between vacuum and mop. Fast drain battery. Need to put charge twice for 2000sft home. It does not start where it left as everything gets dried by the time it comes back post 3+ hrs charge. Does not do on edges for mop, need to do it manually. App needs improvement. Shark support is good and doing their best though there will be lot of wait time especially if you want to go to tier2. There are lot more but overall it is ok.

Review from sharkninja.com
Helpful?7H5F9YZABOPZ15219458937
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear of the difficulties you're facing with your Robot vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.

Dec 6, 2024
tinab373_7754
4 out of 5 stars review

Worth every penny!!!

[This review was collected as part of a promotion.] I can’t tell you how much I wish I had got me one of these sooner! Works wonderfully. Very quiet for a vacuum. I have an average sized house but the battery seems to last fine to make it through the whole house. I love the use of the app so I can control it away from home, have it set to clean before I get home!! Definitely recommend!

Review from influenster.com
Helpful?7H5F9YZABOPZ15219458937
Dec 7, 2024
antonias29_3227
5 out of 5 stars review

Super easy to use.

[This review was collected as part of a promotion.] I received this product to try and give my opinion on. It was actually pretty easy to put together, I thought it would be more complicated. Even the connecting/ pairing it and setting it up with the app was super easy. I need to move some stuff to get the house mapped completely, but it does a very thorough job. I put it to vacuum, and it did a really good job. It even got the very tiny little pieces of paper and lint that were on the floor. This is definitely going to make my life easier, and save me some work. I definitely appreciate that. I would highly recommend to anyone who could use a helping hand. This is a great tool for the house. Love it.

Review from influenster.com
Helpful?7H5F9YZABOPZ15219458937
Dec 6, 2024
Cyaml1
1 out of 5 stars review

Unresooved issues

This is my second shark robot vacuum. I gave my first self-emptying vacuum to my son. The mapping and app have not improved at all. I got my instructions from YouTube. The mopping caused a problem with the side wheel and there is no assistance to fix it.

Review from sharkninja.com
Helpful?7H5F9YZABOPZ15219458937
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We would feel the same in this situation and we’d like to help you with your robot. Please reach out to our team by phone at 1-888-228-5531. Kind regards, Shark Clean

Dec 12, 2024
Rosey
5 out of 5 stars review

Best household cleaning item I ever bought

I have had my Shark PowerDetect now for a month and loving the handsfree housework. Not sure how I lived without it. I am so amazed at the amount of dirt/dust that she picks up. I had just vacuumed with my cordless Shark before setting her up and she still picked up a good amount of dirt. The set up was so easy and using the app on my iPad I can track her when she is working hard on my floors. I was able to set up some no go zones and scheduled a regular cleaning every other day. I am also happy with the spot clean function. The entry ways to home get dirtier than the rest so if it needs a little extra on her off days, I just send her on her way to clean just that area. The mopping function is also easy to use, and I feel like it puts enough water out but not so much that it takes so long for the floors to dry. The other feature which allows you to pause her during a cleaning is great. Came on from grocery store and needed to unload a lot of groceries and she was doing her chores so I was able to pause her so we could get things in and put away. I would say doing the whole house clean she gets to about 90% of it on one charge then goes back to base and finishes up later. I also was surprised that it doesn't follow the same route each time which is nice so that the last room cleaned isn't always the same.

Review from sharkninja.com
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Mar 17, 2025
Jawson
4 out of 5 stars review

Glad I have this, just wish it could be tweaked

Ok, a couple.problems; the mop water reservoir cover is too loose, every time I do anything with the base, it comes. Ex: dusting base or emptying dust cup. The robot vacuum gets stuck a LOT. Especially under the birdcage. Let me know if you want pictures. Robot vacuum does not clean under my kitchen cabinets at all. :-( I wish there was an alert for when dust cup needs emptying.

Review from sharkninja.com
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Dec 12, 2024
Kat M
5 out of 5 stars review

Works great on LVP flooring

I was very apprehensive about purchasing a robot for floor cleaning. I almost flipped over backward at a neighbors house when the robot was behind me. Problem solved since you can schedule it in the evening when we are usually relaxing on the couch. We recently installed LVP flooring throughout our downstairs and decided to try a robot instead of always using a broom and microfiber mop for wet cleaning. We have a two level first floor so we had the robot map the living room. We move the docking station into another room to get the rest of the first floor and push the manual buttons. I thought I was going to have to remap the whole floor but this worked. Amazing enough, it finds its way through five other cleaning areas and goes back to the docking station. One thing I will mention is that it will grab cords lying on the floor. It grabbed the Christmas tree lights. Remember to remove small cords from laying on the floor and probably things with long shoe laces. So far “Clean Latifah” is doing her job great for the first week.

Review from sharkninja.com
Helpful?7H5F9YZABOPZ15219458937