I got this robot because my previous two from the same brand fell apart within 2–3 months, and the company offered me a free upgrade. Unfortunately, it has turned into another nightmare. The robot worked well at first, but then the water tank on the base failed—only one month in. The base tank suddenly started leaking everywhere even though no one touched or moved it. The water can't even flow into the robot's tank properly anymore. I honestly don't understand how a base water tank can fall apart while the robot is just sitting there. After multiple failures, I've completely lost faith in Shark and Ninja products. Think and read the comments carefully before you buy !

I upgraded to a newer model and gave away my older model. Very disappointed at the lack of cleaning and picking up dog hair with this new one. It gathers it then drops random piles of hair and dirt around the house. I've only had it 2 months and had to remap 3 times because I thought it may be missing areas but it just doesn't pick up the dirt and hair. Very disappointed in a more expensive machine that isn't worth the money!

This is the second Shark Robot vacuum I've owned. My first one required empting after each run or two. This one is a "NeverTouch and it's nice not having to empty it each time it runs. I'm curious how it achieves this. I would think at some point the main retention bin would need to me emptied. I'm also impressed with the mapping of the house it did and the ability to adjust that map afterwards. Not sure about the mopping feature yet. Only ran the mopping feature twice but it seems to work okay. All in all I'm impressed so far.

We have been using this robot vacuum for about 2 weeks now and so far we like it. A lot of reviews online seems mixed, but decided to give it a try because it was a good price point. Setup was pretty straight forward and easy. I would allow for a few hours setting up as it needs to map your home and then do a run to detect carpet and hard floors. No big deal. We bought this replace an older shark self emptying vacuum. It does a great job vacuuming. The mopping is ok. Dont expect to scrub off struck on dirt or food; but instead it'll get the dust and light debris. In the end, it will not replace a good old fashion heavy duty cleaning, but it will help maintain in between times. And that's what I expected so im satisfied with this product at this price point. A lot of reviews seem to focus on the app, but I had no issues with the app during set up ans control.

The app crashes every time I try to view the cleaning report. I have been told by the support bot to check the history in the app but that is not an option anywhere. Water puddles under the vacuum and now my hardwoods are warped. It is impossible to get on the phone with someone who can help. I finally got a human yesterday and she had me refill the tank and start the robot. No water leaked in that moment so she considered the problem solved. She never addressed the cleaning reports in the app.

Bought this within 3 months ago, and no longer picks up anything off of the floor. Wouldn't recommend spending the money

I love this robot. It works really well but my only complaint is the streaks it leaves on the floor and when it dries you can still see them.

It’s amazing working great and clean well but the problem is sometimes it disconnects from app

How have I not had this vac/mop in my life? I can’t believe how convenient, inconspicuous, and efficient this robot is.

Base leaks water. Has destroyed my flooring. Only ever used the recommended solution and water in the tank.