We're so sorry to hear our Baby Fresh Wipes are thin, slippery, and not dispensing well, and would like to help. Please know, there are many quality checks in place to ensure only the best products reach you. Our wipes were designed to provide a sufficient level of wetness for an easy, gentle cleaning. However, wetness preference varies by moms. We appreciate your letting us know that in your experience it is too high, so we can consider this for future development. So that we can help you further, please give us a call at (800) 380-2583.

We're so sorry the Baby Fresh scent was too strongly scented for your liking. When we design our products, we do extensive research and consumer testing to create features we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. You may want to try Pampers Free & Gentle, which are unscented. We'd be happy to help you find the right wipes for you and your little one. Please hang on to your product and give us a call at 1-800 726-7377.

We’re so sorry to hear you’ve experienced irritation, and hope you’re feeling much better very soon. Please know, safety is at the heart of everything we do, and a great deal of work goes into the development and testing of all our wipes to ensure they are safe for babies. We have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the wipes-making process, so we want to assure you that this isn’t something we expect. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kinds of symptoms you have told us about. You may be interested in trying our Aqua Pure wipes, which are 99% water and fragrance-free. So that we can help you and your baby further, please give us a call at (800) 380-2583.