Customer reviews for Jetson Ember Folding Electric Scooter with 15 MPH Max Speed

Customer reviews for Jetson Ember Folding Electric Scooter with 15 MPH Max Speed for

Jetson Ember Folding Electric Scooter with 15 MPH Max Speed

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3.4 out of 5 stars

stars45 ratings28 reviews

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Showing 1-10 of 28 reviews

Aug 5, 2025

Marge

5 out of 5 stars review

Verified Purchase

Great Scooters

Bought these for our grandsons who have just loved them. They have had no issues with them and use them almost everyday playing with the other kids in the neighborhood who all have electric scooters.

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Jul 23, 2025

Skurka

5 out of 5 stars review

Verified Purchase

Great Buy

My kids -14 & 12- love these scooters! From the moment they got them, they have been riding them! So worth the $$

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Nov 28, 2025

Stephanie

5 out of 5 stars review

I purchased this scooter 2years ago and it works fine and still going strong. The charge lasts for hours. The brakes are strong and secure it takes a few rides to get use to as the smallest press is a HARD brake, but after a few rides you'll be a pro braker. I have zero complaints. (also children and adults have ridden it)

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Dec 4, 2025

Evelyn

2 out of 5 stars review

I bought this Scooter in May at Sam's Club. Its only been rode on 8 times. Now I charged it up and got ready to ride and IT WONT GO! Thinking maybe I'm too heavy, so my grandson gets on it and its the same thing. I paid too much for this for scooter to be broke down already. After the fact I see so many negative reviews I wish I known this prior to spending $349.00 (now they're only $99!!)

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Sep 17, 2025

Mary

2 out of 5 stars review

Bought for my daughter for school. she drives it 1.3 there and 1.3 back so 2.6 miles and have to charge it each day due to dead battery! VERY DISAPPOINTING!!

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Jul 24, 2025

Gardner

1 out of 5 stars review

Verified Purchase

Junk!

After only 4 uses, the motor seized up and quit working.

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Jul 26, 2025

Eug

1 out of 5 stars review

Verified Purchase

Don’t buy

Battery life maybe 20-30 minutes

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Jun 4, 2026

FeliciaK

1 out of 5 stars review

Loved it at first then everything changed...

At first my son absolutey loved it. When we got it home and out the box he loved the speaker and loved the lights. It wasn't until him and I went to take our first bug ride around our neighborhood and realized just how bumpy and uncomftoatble it was. Well after a few rides it got to the point that those rides were shorter and shorter. After looking online the retailer I purchased it from no longer had these in stock to exchange. I am too the point of just returning for a full refund and paying a little more for a much niver real scooter.

Review from RideJetson.com

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reply from Jetson Customer Care

Dear Valued Customer, Thank you for sharing your feedback on the Ember Electric Scooter. We’re glad to hear your son initially enjoyed the lights and speaker features, but we’re truly sorry to learn that the ride comfort did not meet your expectations. We understand how disappointing it must have been to experience a bumpy ride, especially when you were hoping for a smooth and enjoyable experience during neighborhood rides. We also understand your frustration regarding the lack of available stock for an exchange through the retailer. While availability can vary, we regret that this limited your options and led you to consider a return. We appreciate your honest feedback, as it helps us better understand how the product performs in real-world use. We would appreciate the opportunity to make this right and further look into the matter for you. Please feel free to contact us through our toll-free number at 1 (844) 585-7462, Monday through Saturday from 10 AM–6 PM EST. Thank you again for your time and for bringing this to our attention.

Aug 20, 2025

Kristie

1 out of 5 stars review

Verified Purchase

I was sad

It kept firing while riding it was so upset my grandkids wanted then they was sold out

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Nov 21, 2025

MORGAN

1 out of 5 stars review

Great while it lasted- then it blew up

Lasted our 12 year old about 2 months before the front motor went out. He rode it all the time and gave us a reason to be outside, then it died. Jetson not great to work with so even though they say it has a warranty, it does not.

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