Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the instructions. Please note that sometimes they are taped under the seat cushion or are with the hardware kit. If not in those places, we have a support team that can email them to you. Please do not hesitate to reach out. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Thank you for this 5 star review!! We are so happy to hear that you love your chair. We appreciate your purchase and are here if you need assistance. Our customer service representatives can be reached by email at service@trueinnovations.com or by phone at 800-379-9773.

Thank you for your positive review of the La-Z-Boy Westley Big & Tall Executive Office Chair. We're thrilled to hear that you find it to be a great value and very comfortable. If you have any questions or concerns, please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Thank you for selecting our brand and sharing your feedback with us!

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the product. Please don't hesitate to contact us if you ever need assistance by calling us at 800-379-9773 or emailing service@trueinnovations.com.

Thank you for your feedback on the La-Z-Boy Westley Big & Tall Executive Office Chair. We appreciate your honesty about the pros and cons of the chair. We appreciate the helpful review, and we know other customers will appreciate your opinions. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com if we can be of assistance in the future.

Thank you, Lee, for your positive review of the La-Z-Boy Westley Big & Tall Executive Office Chair. We are thrilled to hear that you find the chair comfortable, ergonomic, and with excellent lumbar support, all while being sturdy and reliable. If you ever need any assistance or have any questions, please do not hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Thank you again for choosing our product.