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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.5 out of 5 stars
stars
1,167 ratings514 reviews
  1. 5 stars73% (851)
  2. 4 stars16% (188)
  3. 3 stars4% (47)
  4. 2 stars3% (33)
  5. 1 star4% (48)

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Showing 121-130 of 514 reviews
Mar 6, 2026
Reviewer name: JOHN
2 out of 5 stars
2 out of 5 stars review

Make sure it will be covered when

After a couple years it squeaks like crazy and the brown color wears off even though the fabric is still in good shape.. Material on the arms is cracking and wearing too.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the noise and materials being worn out over time. We are a customer support team that can assist with the issues you have described if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 16, 2026
Reviewer name: Daniel H
4 out of 5 stars
4 out of 5 stars review

Doing review for warranty activation

To get your warranty you have to leave a review so not a fan of that but overall the chair is comfortable and not hard to put together. Did it by myself in under an hour. Would give 5 stars but I've only sat in it for not even an hour so 4 it is

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Feb 21, 2026
Reviewer name: Scott C
5 out of 5 stars
5 out of 5 stars review

Active lumbar high back economic chair

Overall quality of the chair is excellent. The “comfort core” seat construction is very comfortable, and the active lumbar support is well positioned and provides superb comfort!l Thank you!

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Feb 22, 2026
Reviewer name: Michael s W
5 out of 5 stars
5 out of 5 stars review

Just Purchased

I have been trying new office chairs for over a year looking for the perfect chair. After sitting in the Lazy Boy it took about 30 seconds to decide this was the one. Will update later on when I have used it for a while

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Jun 1, 2026
Reviewer name: Matt H
5 out of 5 stars
5 out of 5 stars review

New chair

Last chair from La-Z-Boy lasted a long time and this new one feels good. Still adjusting to the newness of it but looking forward to another comfy and supporting chair.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Apr 4, 2026
Reviewer name: Sherwin S
5 out of 5 stars
5 out of 5 stars review

Comfortable chairs

Needed two office chairs for my wife and I. I'm a big guy so I wanted something to hold me (6'3, 315) my wife is a small woman but she loves the chairs. They're very comfortable and easy to assemble. Would highly recommended.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Mar 7, 2026
Reviewer name: Kevin S
5 out of 5 stars
5 out of 5 stars review

So far so good.

I bought this as a replacement for my previous Lazboy chair that I had for 5 years. The base broke on me and I may have been able to get it replaced but really wanted a new one.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Mar 20, 2026
Reviewer name: MILA
1 out of 5 stars
1 out of 5 stars review

Uncomfortable Chair!

Disappointed with LA-Z-Boy chair! It is very uncomfortable - when you sit on it, you feel like you're sliding forward, so there is no stability at all. It also makes clunking noises.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the sliding forward and noise issues. We believe our customer support team can assist with this if you are interested. Please do not hesitate to reach out if you ever need further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 26, 2026
Reviewer name: Joe M
5 out of 5 stars
5 out of 5 stars review

Nice quality and features

I'm going to trust the Lazboy name, but out of the package I'm impressed. Fits together nicely and I don't have any issues with the design. Will definitely get daily use out of it.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Feb 16, 2026
Reviewer name: Patti N
1 out of 5 stars
1 out of 5 stars review

Feed back

I bought two chairs to replaced the two chairs that I previously purchased that the leather cracked off of. Hopefully the new ones will perform better than the last two chairs Lazboy chairs I purchased.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724