Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support

Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for

La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support

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4.4 out of 5 stars

stars696 ratings315 reviews

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Showing 111-120 of 315 reviews

Apr 4, 2026

Sherwin S

5 out of 5 stars review

Comfortable chairs

Needed two office chairs for my wife and I. I’m a big guy so I wanted something to hold me (6’3, 315) my wife is a small woman but she loves the chairs. They’re very comfortable and easy to assemble. Would highly recommended.

Review from Living Style Group

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Apr 14, 2026

Dustin M

3 out of 5 stars review

Good chair, but quality is poor

Leather was torn around the threaded inserts for the bolts in multiple places. The tears will likely expand as the product is used making me worry about the lifespan of the item.

Review from Living Style Group

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Nov 21, 2025

JeffG

1 out of 5 stars review

No instructions on how to put it together

No instructions on how to put the chair together. Not one slip of paper, no book, no link to a website....nothing. I expect a lot more from Lazy-Boy

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reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the instructions. Please note that sometimes they are taped under the seat cushion or are with the hardware kit. If not in those places, we have a support team that can email them to you. Please do not hesitate to reach out. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 7, 2025

Yogi

1 out of 5 stars review

Do not buy!

The chair is very uncomfortable. Not bad if you are sitting without leaning against the chair back, If you do lean back, the lumbar support collapses and you slide forward off the seat. This is very bad for someone with lumbar issues. I cannot recommend this chair.

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reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. Please do not hesitate to contact us at serviceescalations@trueinnovations.com with pictures of your chair so that we can further assist you with this issue.

Sep 17, 2024

1 out of 5 stars review

Chair Adjustments Do Not Work Well

Chair will not adjust down properly. at lowest adjustment, chair will barely allow knees to get under desk. It will adjust plenty in height but will not sufficiently adjust low enoufh to get under desk Reclining adjustment does not work, chair will barely recline.

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reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Aug 5, 2025

Robert

3 out of 5 stars review

Verified Purchase

REFUND

RETURNED CHAIR ON JULY 18TH AND STILL NOT RECEIVED REFUND

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reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. This would actually be addressed by the retailer directly. Please call (800) 749-5367 and they should be able to address this issue for you. Please do not hesitate to reach out if you ever need support regarding parts and warranty. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 8, 2025

Church breakfast

4 out of 5 stars review

Verified Purchase

Good value

Little hard on assembly but seems to be decent chair

Helpful?

reply from True Customer Service

Thank you for taking the time to provide a product review about your experience. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the chair overall despite a bit of assembly trouble. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 2, 2023

Tricia

5 out of 5 stars review

Verified Purchase

Great chair for the price

Very comfortable and supportive. Purchased for a 6'3 gentleman and he loves it!

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reply from True Customer Service

Thank you for your positive review, Tricia. We are glad to hear that La-Z-Boy Westley Big & Tall Executive Office Chair works well for your tall gentleman! Please let us know if you need assistance from our customer service team at 800-379-9773 or service@trueinnovations.com.

Aug 16, 2024

Reddy

1 out of 5 stars review

Verified Purchase

Disappointed

Not deep enough. Cant sit for longer periods for office work

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reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.

Sep 16, 2024

3 out of 5 stars review

Verified Purchase

Seat area is not comfortable when sitting

Ok, but not as comfortable as I would have expected.

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reply from True Customer Service

Thank you for sharing your feedback regarding our office chair. We apologize that it did not meet your expectations in terms of comfort. At our company, we offer a wide range of chairs with varying features and designs to suit different preferences and needs. We would be happy to recommend some options that may better suit your needs. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance.