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Customer reviews for La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support for
La-Z-Boy Westley Big & Tall Executive Office Chair With Active Lumbar Support
4.5 out of 5 stars
stars
1,167 ratings514 reviews
  1. 5 stars73% (851)
  2. 4 stars16% (188)
  3. 3 stars4% (47)
  4. 2 stars3% (33)
  5. 1 star4% (48)

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Showing 111-120 of 514 reviews
Apr 26, 2026
Reviewer name: Douglas M
4 out of 5 stars
4 out of 5 stars review

Doug's & Donna's office chair

53069 Westley Chair is a great pairing with my standing desk for when working at home is needed. The added lumbar support makes those long days and virtual meetings more bearable!

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Nov 30, 2024
Reviewer name: Angie
2 out of 5 stars
2 out of 5 stars review

Do not buy

I've had this chair for just over a year. The cushion is basically flat and I've had to purchase a cushion to make it comfortable again. The "leather" is peeling off.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for sharing your experience. We're sorry to hear about the issues you've encountered with the cushion and the material peeling. Your satisfaction is important to us, and we'd like to help address these concerns. Please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com so we can assist you further.

Apr 19, 2026
Reviewer name: Kristopher M
5 out of 5 stars
5 out of 5 stars review

Amazing chair

This now chair number two that I have purchased. They are a great value for the money. The reason for the second chair purchase was after sitting in mine several times my wife decided that she needed one as well.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Apr 15, 2026
Reviewer name: David M
4 out of 5 stars
4 out of 5 stars review

Comfortable chair

Fairly straightforward assembly with clear institutions. I like the chair a lot but wish it leaned back just a bit more. Well designed cushions. Lumbar support is nice too.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Sep 3, 2024
Reviewer name: semperfi75
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not what it serms

The chair is alright but it is far from big & tall. The back of the chair stops at my shoulders and the seat stops at mid thigh. And as far as room between the arm rest there's none left. Oh by the way, I'm 6' 4" and I weigh 270lbs.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for your feedback on the Office Chair. We appreciate your honesty about the pros and cons of the chair. We appreciate the helpful review, and we know other customers will appreciate your opinions. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com if we can be of assistance in the future.

Jun 3, 2026
Reviewer name: Jay
1 out of 5 stars
1 out of 5 stars review

Buyer Beware!

DO NOT BUY! Within 2 months, you either lean one way or the other, back is ripping out. If you sit in the center is extremely uncomfortable and no lumbar support to speak of.

Helpful?4DOOYTVHLELZ15215259724
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the comfort and leaning of your chair. We are sorry to hear about the condition of your item and would be happy to assist if you are interested. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 7, 2026
Reviewer name: Kevin S
5 out of 5 stars
5 out of 5 stars review

So far so good.

I bought this as a replacement for my previous Lazboy chair that I had for 5 years. The base broke on me and I may have been able to get it replaced but really wanted a new one.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Jun 1, 2026
Reviewer name: Matt H
5 out of 5 stars
5 out of 5 stars review

New chair

Last chair from La-Z-Boy lasted a long time and this new one feels good. Still adjusting to the newness of it but looking forward to another comfy and supporting chair.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Apr 14, 2026
Reviewer name: Dustin M
3 out of 5 stars
3 out of 5 stars review

Good chair, but quality is poor

Leather was torn around the threaded inserts for the bolts in multiple places. The tears will likely expand as the product is used making me worry about the lifespan of the item.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724
Mar 13, 2026
Reviewer name: James B
5 out of 5 stars
5 out of 5 stars review

Grea chair

Just had this chair for 2 days and I must say I love it. Comfortable, roomy, and great lumbar support for long durations if sitting/ working. I would recommend it to everyone looking for a quality chair.

Review from Living Style Group
Helpful?4DOOYTVHLELZ15215259724