Hello, Juan. <br />Thank you for sharing your feedback. We understand your concern regarding draining the ice maker. I am sure our partners from Curtis International would love to learn more about your experience. Please connect with them for more information. Their contact number is 800-968-9853. <br />~R'Shaye

Hello Raymond, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 26 lb. Portable Countertop Icemaker. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2&#64;curtiscs.com or call 1-800-968-9853.

Hello Dawn, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 26 lb. Portable Countertop Ice Maker. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.<br />The ice storage area is not refrigerated/insulated. It is intended that ice be transferred periodically to zipper lock type bags for storage in a conventional freezer.