Hello Tracy, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 26 lb. Portable Countertop Icemaker. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.

Hi revae, we are happy to hear you are enjoying your Frigidaire 26 lb. Portable Countertop Icemaker.<br />Here&#39;s a suggestion, place the ice produced in zipper lock type gallon storage bags, seal the bag and give it a couple of good whacks on the counter to break the ice apart.

Hello Dave, we appreciate your feedback with for your recent experience with the EFIC108-BLACK. We hope to continue to be able to provide you and others with new and exciting products.