Hello Denise, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 26lb. Portable Countertop Icemaker. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. <br />To make firmer/larger/drier ice use colder water.<br />Tip - let the first couple of batches of ice made fall into the water reservoir to chill the water.<br />To reduce vibration make certain the unit is on a firm level surface with adequate clearance.

Hello rettia, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire 40 lbs. Daily Capacity Countertop Clear Square Ice Maker Stainless Steel . We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations.

Oh no! This is certainly not the experience we want you to have with your icemaker, Annette! I&#39;m sure this is an issue we can assist you with. Our Countertop Clear Square Ice Makers are best handled by Curtis International, LTD. So that we can ensure that you are fully taken care of, we recommend contacting consumer care directly at 1-800-968-9853 at your convenience. ~Corletta

Hi Kathy, we are happy to hear you are pleased with your Frigidaire Portable Countertop Icemaker.