We're beary sorry to hear this, as our rolls go through extensive quality testing to try to ensure your satisfaction. We'd like to learn more and do our best to make things right. Please give us a call at (800) 777-1410.

Sorry you feel this way, Kay. We can assure you that our Ultra Strong goes through strict quality checks to ensure it reaches you in the best possible condition, and we'll be sure to share your comments with our team. We recommend trying out Ultra Soft to better meet your needs. The last change we made to our Ultra Soft was in February 2022, when we introduced a new emboss and innovated by using a new softening chemistry. We hope this helps and we’ll be sure to share your thoughts with our Quality Team.