We apologize for any confusion, Jenalola. Our smooth tear or wavy perforation style is currently only available in Charmin Ultra Soft at this time. We'll be sure to let our team know you'd like to see this style of perforation in our other versions like the Charmin Ultra Strong that you had purchased. Glad to hear you're still enjoying the go with Ultra Strong despite the perforation style being different than what you had wanted, butt we look forward to getting you back to Ultra Soft once again. Feel free to give us a call at 1-800-777-1410 Monday-Friday between 9am-6pm EST, so we can help further.

Hi Lori, thanks for taking the time to share your feedback. We’re very sorry to hear that the Charmin toilet paper felt rough and didn’t provide the softness you expect — that’s certainly not the experience we want for our consumers. We’d appreciate the chance to learn more and make this right, so please reach out to Charmin Consumer Care at 1-800-777-1410. Your feedback is important to us and helps us continue to improve our products.

Hi, thank you for taking the time to share your experience. We’re really sorry to hear how disappointed you are and that the toilet paper no longer feels the way you’ve come to expect — we know that’s frustrating, especially when you’ve relied on the quality in the past. This is something we’d like to look into further and share with our team. Please reach out to Charmin Consumer Care at 1-800-777-1410, and they’ll be glad to help and gather more details.