We take the value of our products and loyalty of our users seriously and your feedback means a lot to us. In the meantime, we made a modification resulting in a slight decrease in the number of sheets on each roll and reducing the width of some rolls to make them standard for all our roll sizes. It’s a tough decision any time we make a change that may impact our consumers, but we are constantly looking at our products and cost of materials needed to make them so we can keep providing you the product you love at a great value. Our Charmin is 2X more absorbent than the leading bargain brand, so you can use less. In fact, our entire family of products is designed to be a great long-lasting choice, so you enjoy more ‘gos’ per roll and change the roll even less often!

Our Ultra Strong does go through many quality checks to ensure that it reaches you in the best possible condition, and we'll be sure to share your feedback regarding this with our team. You're always welcome to give us a call at (800) 777-1410 if there's anything more we can assist you with.

Sorry you feel this way, Jen. There’s a quality you should expect from all our products, and we’ll be sure to share your thoughts on our Ultra Strong. You may find that our Ultra Soft or Ultra Gentle may better fit your needs. We hope this helps and we will be sure to share your thoughts with our Quality Team.

We're sorry you feel this way because our Quality Team takes the value of our products and loyalty of our users seriously and your feedback means a lot to us. In the meantime, we made a modification resulting in a slight decrease in the number of sheets on each roll and reducing the width of some rolls to make them standard for all our roll sizes. It's a tough decision any time we make a change that may impact our consumers, but we are constantly looking at our products and cost of materials needed to make them so we can keep providing you the product you love at a great value. Our Charmin is 2X more absorbent than the leading bargain brand, so you can use less. In fact, our entire family of products is designed to be a great long-lasting choice, so you enjoy more 'gos' per roll and change the roll even less often!

Thank you for your review, Susan. Regardless of which Charmin you're using, we want you to always enjoy the go--and that includes perforations that make tearing the sheets easy! If you wouldn't mind sharing more information with us, we'd be happy to hear from you at (800) 777-1410. We're always here to help!

We apologize for any confusion, Jenalola. Our smooth tear or wavy perforation style is currently only available in Charmin Ultra Soft at this time. We'll be sure to let our team know you'd like to see this style of perforation in our other versions like the Charmin Ultra Strong that you had purchased. Glad to hear you're still enjoying the go with Ultra Strong despite the perforation style being different than what you had wanted, butt we look forward to getting you back to Ultra Soft once again. Feel free to give us a call at 1-800-777-1410 Monday-Friday between 9am-6pm EST, so we can help further.